# Zooz Zen37 Wall Remote **URL:** \ **Category:** Questions & Help\ **Tags:** z-wave, homey-bridge, brand-zooz\ **Created:** [July 21, 2026, 9:17pm UTC](https://community.homey.app/t/zooz-zen37-wall-remote/157441 "2026-07-21T21:17:20Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![FredQC](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fredqc/32/123849_2.png) [@FredQC](https://community.homey.app/u/FredQC)\ **Post date:** [July 21, 2026, 9:17pm UTC](https://community.homey.app/t/zooz-zen37-wall-remote/157441/1 "2026-07-21T21:17:20Z")
I have tried pairing a new Zwave Zooz Zen37 (800LR) Wall Remote without success. I have found no Homey specific information, so I used these ST pages for reference: > **[How to Add Your ZEN37 Wall Remote to SmartThings](https://www.support.getzooz.com/kb/article/1492-how-to-add-your-zen37-wall-remote-to-smartthings/?section_id=424)** > **[Can't Add My ZEN37 Wall Remote to SmartThings](https://www.support.getzooz.com/kb/article/1493-can-t-add-my-zen37-wall-remote-to-smartthings/)** So I’m posting here because the “Zen37” seems to be officially supported in the Zooz Homey app but even with the exclusion/inclusion/6 quick taps nothing seems to work. Any ideas ? ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [July 21, 2026, 9:29pm UTC](https://community.homey.app/t/zooz-zen37-wall-remote/157441/2 "2026-07-21T21:29:21Z")
Do you use Homey Bridge? Already tried restarting it? ---
**Author:** ![FredQC](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fredqc/32/123849_2.png) [@FredQC](https://community.homey.app/u/FredQC)\ **Post date:** [July 21, 2026, 9:40pm UTC](https://community.homey.app/t/zooz-zen37-wall-remote/157441/3 "2026-07-21T21:40:59Z")
Yes I have a SHS with Homey Bridge. I have just restarted the Bridge and the “Follow the instructions” stays at step 1 and stays there after I press the top switch buttons 6 times rapidly. I tried doing it again from 6 inches from the Bridge with the exact same result, a red flash on the Zen37 and a failure to join. ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [July 21, 2026, 10:01pm UTC](https://community.homey.app/t/zooz-zen37-wall-remote/157441/4 "2026-07-21T22:01:17Z")
Do you already have other Z-Wave devices? ---
**Author:** ![FredQC](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fredqc/32/123849_2.png) [@FredQC](https://community.homey.app/u/FredQC)\ **Post date:** [July 21, 2026, 10:19pm UTC](https://community.homey.app/t/zooz-zen37-wall-remote/157441/5 "2026-07-21T22:19:29Z")
Yes 19 devices listed here ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/6/c6fd60c0af1c2e00d5d98b3f566030f115d369b4.png) ---
**Author:** ![FredQC](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fredqc/32/123849_2.png) [@FredQC](https://community.homey.app/u/FredQC)\ **Post date:** [July 21, 2026, 10:46pm UTC](https://community.homey.app/t/zooz-zen37-wall-remote/157441/6 "2026-07-21T22:46:21Z")
Most of the Zwave devices are Zooz: ZSE41 (contact sensors), ZSE42 (water leak sensors), ZEN04 (smart plugs), ZEN15 (power switches) plus an Aeotec minimote and a Fibaro water leak sensor and a light switch ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/8/e89a54b25e7ef938895eea9442ce1ccb547a4c48.jpeg) ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [July 21, 2026, 11:28pm UTC](https://community.homey.app/t/zooz-zen37-wall-remote/157441/7 "2026-07-21T23:28:18Z")
Do you also have SmartThings? Maybe you can try adding it there to check if the device is faulty or if it’s a Homey issue ---
**Author:** ![FredQC](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fredqc/32/123849_2.png) [@FredQC](https://community.homey.app/u/FredQC)\ **Post date:** [July 22, 2026, 1:06am UTC](https://community.homey.app/t/zooz-zen37-wall-remote/157441/8 "2026-07-22T01:06:05Z")
Good idea, I do have a ST with a few devices and thanks for the idea, it seems to also not want to join it, so maybe it’s defective, I’ll see if I can return/exchange it. Thanks.