# Zooz Zen30 switch won’t add to Homey even after firmware update

**URL:** <https://community.homey.app/t/zooz-zen30-switch-won-t-add-to-homey-even-after-firmware-update/147931>\
**Category:** Questions & Help\
**Tags:** z-wave\
**Created:** [December 27, 2025, 6:01pm UTC](https://community.homey.app/t/zooz-zen30-switch-won-t-add-to-homey-even-after-firmware-update/147931 "2025-12-27T18:01:30Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![radiantm3](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/radiantm3/32/149243_2.png) [@radiantm3](https://community.homey.app/u/radiantm3)\
**Post date:** [December 27, 2025, 6:01pm UTC](https://community.homey.app/t/zooz-zen30-switch-won-t-add-to-homey-even-after-firmware-update/147931/1 "2025-12-27T18:01:30Z")

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Hi. I’m constantly getting this error when trying to add this dimmer switch to Homey. Someone in another thread mentioned they fixed the issue by updating the device firmware so I did that and the issue still exists. Any ideas on what to try next?

> ![IMG_3378](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/5/c5cb57980fa2c57e557f40f458333497d5afb97b.png)

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**Author:** ![radiantm3](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/radiantm3/32/149243_2.png) [@radiantm3](https://community.homey.app/u/radiantm3)\
**Post date:** [December 27, 2025, 6:39pm UTC](https://community.homey.app/t/zooz-zen30-switch-won-t-add-to-homey-even-after-firmware-update/147931/2 "2025-12-27T18:39:02Z")

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So I got the following info through AI research and am just more confused at Homey now.

 ![Screenshot 2025-12-27 at 12.33.18 PM](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/5/d57a4d29f16fec6af0fa7ce125b8da753a17e5f2.png)

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<div class="post-metadata">

**Author:** ![radiantm3](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/radiantm3/32/149243_2.png) [@radiantm3](https://community.homey.app/u/radiantm3)\
**Post date:** [December 27, 2025, 6:39pm UTC](https://community.homey.app/t/zooz-zen30-switch-won-t-add-to-homey-even-after-firmware-update/147931/3 "2025-12-27T18:39:34Z")

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I’m going to Homey’s Z-wave section in the settings and it does not show any of my working z-wave devices (is it supposed to?) So there’s no way for me to perform an exclusion within the app.

 ![IMG_3383](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/6/76c5db5c3b3232fda4c4862a4f74f41089b189a8.png)

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<div class="post-metadata">

**Author:** ![radiantm3](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/radiantm3/32/149243_2.png) [@radiantm3](https://community.homey.app/u/radiantm3)\
**Post date:** [December 27, 2025, 6:40pm UTC](https://community.homey.app/t/zooz-zen30-switch-won-t-add-to-homey-even-after-firmware-update/147931/4 "2025-12-27T18:40:24Z")

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Then I noticed the apps section at the bottom doesn’t show my other Homey apps:

 ![IMG_3384](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/c/bce7a5829aa52b21370a9e6dde83350031582e8c.png)

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<div class="post-metadata">

**Author:** ![radiantm3](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/radiantm3/32/149243_2.png) [@radiantm3](https://community.homey.app/u/radiantm3)\
**Post date:** [December 27, 2025, 6:40pm UTC](https://community.homey.app/t/zooz-zen30-switch-won-t-add-to-homey-even-after-firmware-update/147931/5 "2025-12-27T18:40:56Z")

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But in the web interface I see them all, but don’t see a Z-wave option in the settings:

 ![Screenshot 2025-12-27 at 12.34.34 PM](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/3/8391561a474ca454ce92e3438c7be897ca4c79a2.png)

I just switched from Samsung Smart things to Homey and so this is all a bit new to me. Why is there a difference between the web interface and the app??