# Zone with "phantom device" can't be deleted **URL:** \ **Category:** Questions & Help\ **Created:** [December 1, 2024, 11:19am UTC](https://community.homey.app/t/zone-with-phantom-device-cant-be-deleted/122239 "2024-12-01T11:19:56Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![SwissRog](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/swissrog/32/120315_2.png) [@SwissRog](https://community.homey.app/u/SwissRog)\ **Post date:** [December 1, 2024, 11:19am UTC](https://community.homey.app/t/zone-with-phantom-device-cant-be-deleted/122239/1 "2024-12-01T11:19:56Z")
Hi All, I recently bought a new Homey Pro (2023) for my apartment and moved the older Homey Pro (2016) to my weekend place, so when I installed the “old” one, it restored a backup with the devices from my apartment. I’ve manually removed all the apartment devices and zones … except for one, which can’t be deleted, as it claims to still have a device linked to it, which it doesn’t according to the app. Does anybody have a way to find and remove such an invisible device? Many thanks for any help! ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 1, 2024, 12:06pm UTC](https://community.homey.app/t/zone-with-phantom-device-cant-be-deleted/122239/2 "2024-12-01T12:06:13Z")
Hi Roger, and welcome. I just experienced exactly the same, with a Pro 19. Force kill the app & empty it’s cache didn’t make a difference. Rebooting Homey did. (Which is ridiculous as “solution” of course 🤷‍♂️) ---
**Author:** ![SwissRog](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/swissrog/32/120315_2.png) [@SwissRog](https://community.homey.app/u/SwissRog)\ **Post date:** [December 1, 2024, 12:20pm UTC](https://community.homey.app/t/zone-with-phantom-device-cant-be-deleted/122239/3 "2024-12-01T12:20:37Z")
Thanks, Peter. Have rebooted the Homey Pro in question (the old one) so many times, with no affect. I’d agree that emptying the cache won’t help, as the issue exists on all three apps (iPhone, web, and Mac). ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 1, 2024, 12:22pm UTC](https://community.homey.app/t/zone-with-phantom-device-cant-be-deleted/122239/4 "2024-12-01T12:22:01Z")
I deleted it using the web app, maybe this works for you as well? ---
**Author:** ![SwissRog](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/swissrog/32/120315_2.png) [@SwissRog](https://community.homey.app/u/SwissRog)\ **Post date:** [December 1, 2024, 12:25pm UTC](https://community.homey.app/t/zone-with-phantom-device-cant-be-deleted/122239/5 "2024-12-01T12:25:13Z")
Nope … ![Screenshot 2024-12-01 at 13.24.27](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/2/a21f7cf8c5da3734c6394949f2fe89f5515ba8f4.png) ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [December 1, 2024, 3:36pm UTC](https://community.homey.app/t/zone-with-phantom-device-cant-be-deleted/122239/6 "2024-12-01T15:36:52Z")
Use the API Playground to find the device > **[Homey Developer Tools](https://tools.developer.homey.app/tools/api-playground)** and remove it there. or > [@Orphaned device I can't remove/delete](https://community.homey.app/t/orphaned-device-i-cant-remove-delete/122247/2): > > Look for the device here: > [Homey Developer Tools](https://tools.developer.homey.app/tools/devices) > and use the ‘bin’ icon on the right to remove it. (But Why didn’t you start from scratch, removing all devices for a new start in a different location is fastest with a Factory reset.) ---
**Author:** ![SwissRog](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/swissrog/32/120315_2.png) [@SwissRog](https://community.homey.app/u/SwissRog)\ **Post date:** [December 2, 2024, 5:54am UTC](https://community.homey.app/t/zone-with-phantom-device-cant-be-deleted/122239/7 "2024-12-02T05:54:07Z")
Hi Dijker, Thanks for those two valuable suggestions. I don’t know enough about APIs to want to mess with the insides of the system, and the developer tools don’t show an extraneous device, either. … and as to why I didn’t start from scratch: great question! If I’d known then what I know now. 😉 I’ll keep searching. Thanks!