# Ziggo mediabox next **URL:** \ **Category:** Devices\ **Created:** [December 9, 2019, 9:20pm UTC](https://community.homey.app/t/ziggo-mediabox-next/22188 "2019-12-09T21:20:41Z")\ **Posts on this page:** 9\ **Page:** 2
**Author:** ![Peter\_de\_Vos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_de_vos/32/151925_2.png) [@Peter\_de\_Vos](https://community.homey.app/u/Peter_de_Vos)\ **Post date:** [May 27, 2020, 7:56pm UTC](https://community.homey.app/t/ziggo-mediabox-next/22188/22 "2020-05-27T19:56:54Z")
Try to log out the homey app and log in again and log in at the homey ziggo app again. ---
**Author:** ![Zignature](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/zignature/32/14233_2.png) [@Zignature](https://community.homey.app/u/Zignature)\ **Post date:** [May 28, 2020, 11:08am UTC](https://community.homey.app/t/ziggo-mediabox-next/22188/23 "2020-05-28T11:08:52Z")
Nope… didn’t work 😑 ---
**Author:** ![Zignature](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/zignature/32/14233_2.png) [@Zignature](https://community.homey.app/u/Zignature)\ **Post date:** [May 28, 2020, 11:18am UTC](https://community.homey.app/t/ziggo-mediabox-next/22188/24 "2020-05-28T11:18:59Z")
It seems like my Next isn’t administratively activated yet which is a requirement as mentioned before. Actually, I hope this is the problem I’m having. If anything changes in the coming couple of days I’ll report back. ---
**Author:** ![Zignature](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/zignature/32/14233_2.png) [@Zignature](https://community.homey.app/u/Zignature)\ **Post date:** [June 4, 2020, 9:45pm UTC](https://community.homey.app/t/ziggo-mediabox-next/22188/25 "2020-06-04T21:45:54Z")
Fully activated now and working 😃 ---
**Author:** ![Rijckholt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rijckholt/32/17914_2.png) [@Rijckholt](https://community.homey.app/u/Rijckholt)\ **Post date:** [September 28, 2020, 8:26pm UTC](https://community.homey.app/t/ziggo-mediabox-next/22188/26 "2020-09-28T20:26:50Z")
Having the same problems as mentioned above: Have the Ziggo app installed and when i login with my Ziggo credentials a mediabox is found. I can control it but only toggling on and off. So not specifically on or off, which is what you need to make this app useful. As far as i (and Ziggo helpdesk) can see/check everything is configured ok. Running out of ideas for now so any help is appreciated. ---
**Author:** ![Rob\_Bruining](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rob_bruining/32/16757_2.png) [@Rob\_Bruining](https://community.homey.app/u/Rob_Bruining)\ **Post date:** [September 28, 2020, 8:39pm UTC](https://community.homey.app/t/ziggo-mediabox-next/22188/27 "2020-09-28T20:39:40Z")
I had to setup the energylevel in standby to high. ---
**Author:** ![Peter\_de\_Vos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_de_vos/32/151925_2.png) [@Peter\_de\_Vos](https://community.homey.app/u/Peter_de_Vos)\ **Post date:** [September 28, 2020, 9:12pm UTC](https://community.homey.app/t/ziggo-mediabox-next/22188/28 "2020-09-28T21:12:24Z")
setup the energylevel in standby to high as Rob says ---
**Author:** ![Rijckholt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rijckholt/32/17914_2.png) [@Rijckholt](https://community.homey.app/u/Rijckholt)\ **Post date:** [September 28, 2020, 9:48pm UTC](https://community.homey.app/t/ziggo-mediabox-next/22188/29 "2020-09-28T21:48:15Z")
Yes, standby power level was already on high ;-( Look at the attachment for the behaviour of the box. You see turn on followed by turn off within a second. Very strange… ![IMG_7751.PNG](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/f/4fa41aa4476f14a7c2f1ad0b44e8597e8f169438.jpeg) ---
**Author:** ![Rijckholt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rijckholt/32/17914_2.png) [@Rijckholt](https://community.homey.app/u/Rijckholt)\ **Post date:** [October 1, 2020, 2:41pm UTC](https://community.homey.app/t/ziggo-mediabox-next/22188/30 "2020-10-01T14:41:42Z")
Update: After checking with the Ziggo helpdesk a 2nd time to make sure everything was ok because it occurred to me that the serial number on the bottom of the media box has 2 more numbers compared to the “mijn ziggo” entry. Ziggo confirmed that this is normal. We then discussed to replace the box to see if a new box would be freshly configured/provisioned in their systems and hopefully fixing the problems. But sadly the new box behaves the same as the old box. I am afraid there is a bug in the ziggo homey app. I have reached out to athom and they escalated this case to their dev team. Fingers crossed that they are able to find and fix this. Cheers Onno [Previous page](https://community.homey.app/t/ziggo-mediabox-next/22188.md?page=1)