# Zigbee stopped working/broken

**URL:** <https://community.homey.app/t/zigbee-stopped-working-broken/19120>\
**Category:** Questions & Help\
**Tags:** zigbee\
**Created:** [October 10, 2019, 8:01pm UTC](https://community.homey.app/t/zigbee-stopped-working-broken/19120 "2019-10-10T20:01:10Z")\
**Posts on this page:** 1\
**Showing post:** 42

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**Author:** ![B4ZZY](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/b4zzy/32/40486_2.png) [@B4ZZY](https://community.homey.app/u/B4ZZY)\
**Post date:** [July 28, 2021, 1:39pm UTC](https://community.homey.app/t/zigbee-stopped-working-broken/19120/42 "2021-07-28T13:39:35Z")

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Hi All,  
I had the same issue.  
This trick solved the problem for me…

1. Hold your Homey upside down for 1 minute to enter recovery mode.
2. When Homey enters the recovery, please go to [setup.athom.com](http://setup.athom.com/) with a laptop or desktop.
3. Select your preferred language, Press the ALT (Option on Mac) button to make continue in browser visible and click “continue in browser”, shown in grey.
4. While entering your WiFi information hold your ALT/Option button and keep holding it until you get the “Download full update” option.
5. When this process is done, please press the button “keep your data”, and let Homey finish the setup process.

Hope this solves it for you too

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