# Zigbee stopped working/broken **URL:** \ **Category:** Questions & Help\ **Tags:** zigbee\ **Created:** [October 10, 2019, 8:01pm UTC](https://community.homey.app/t/zigbee-stopped-working-broken/19120 "2019-10-10T20:01:10Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Brightbull](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brightbull/32/16293_2.png) [@Brightbull](https://community.homey.app/u/Brightbull)\ **Post date:** [October 10, 2019, 8:01pm UTC](https://community.homey.app/t/zigbee-stopped-working-broken/19120/1 "2019-10-10T20:01:10Z")
After I rebooted my Homey to move it just a little bit, Zigbee has stopped working. When the device boots up, all the icons of Zigbee devices just spin loading. When going to add device, Zigbee just loads. Settings for Zwave works, but Zigbee times out. So Zigbee is like just disabled suddenly on Homey. All other devices work, just not Zigbee… Any suggestions? ![homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/a/fa1c3d3c18191ec6d93293a4f78341f291054026.jpeg) ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [October 10, 2019, 8:02pm UTC](https://community.homey.app/t/zigbee-stopped-working-broken/19120/2 "2019-10-10T20:02:45Z")
Did u try a [PTP?](https://community.homey.app/t/ptp-howto/17304) ---
**Author:** ![Brightbull](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brightbull/32/16293_2.png) [@Brightbull](https://community.homey.app/u/Brightbull)\ **Post date:** [October 10, 2019, 8:03pm UTC](https://community.homey.app/t/zigbee-stopped-working-broken/19120/3 "2019-10-10T20:03:17Z")
I have powered off for about 10 minutes and powered back on, yes. I have moved the unit, it’s been on exactly 18 minutes now and still loading Zigbee. Only 12 Zigbee units however. ---
**Author:** ![Brightbull](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brightbull/32/16293_2.png) [@Brightbull](https://community.homey.app/u/Brightbull)\ **Post date:** [October 11, 2019, 5:24am UTC](https://community.homey.app/t/zigbee-stopped-working-broken/19120/4 "2019-10-11T05:24:07Z")
Update: left power off about 30 minutes or more. Powered back on and left it on overnight, Zigbee still not working. ---
**Author:** ![TedTolboom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tedtolboom/32/12081_2.png) [@TedTolboom](https://community.homey.app/u/TedTolboom)\ **Post date:** [October 11, 2019, 5:32am UTC](https://community.homey.app/t/zigbee-stopped-working-broken/19120/5 "2019-10-11T05:32:18Z")
What does the Zigbee developer page show? ---
**Author:** ![Brightbull](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brightbull/32/16293_2.png) [@Brightbull](https://community.homey.app/u/Brightbull)\ **Post date:** [October 11, 2019, 5:34am UTC](https://community.homey.app/t/zigbee-stopped-working-broken/19120/6 "2019-10-11T05:34:10Z")
Where do I find this? If you mean under Homey settings \> Zigbee this page is also just loading and giving an unknown error/timing out. Found developer site now, Zwave shows info, but Zigbee is just blank/0 everything no info. ---
**Author:** ![TedTolboom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tedtolboom/32/12081_2.png) [@TedTolboom](https://community.homey.app/u/TedTolboom)\ **Post date:** [October 11, 2019, 5:55am UTC](https://community.homey.app/t/zigbee-stopped-working-broken/19120/7 "2019-10-11T05:55:00Z")
So the Zigbee chip did not initialize (completely). Please send a diagnostics report (app \> settings \> general) to Athom and create a support ticket. Only working option, I am aware of, which is recovering from this state, is again Pulling the Plug for some time and the repowering Homey again. Allow Homey for some 30 minutes after repowering to completely re-initialize all protocols and apps. ---
**Author:** ![Martijn\_Hoogenbosch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijn_hoogenbosch/32/10647_2.png) [@Martijn\_Hoogenbosch](https://community.homey.app/u/Martijn_Hoogenbosch)\ **Post date:** [October 11, 2019, 7:29am UTC](https://community.homey.app/t/zigbee-stopped-working-broken/19120/8 "2019-10-11T07:29:04Z")
I’ve experienced the same issue, all ZigBee devices are gone on the developer page and there for the devices don’t work in the GUI. I still haven’t figured out when this exactly happened but hasn’t happened for a few weeks now. What worked for me is rebooting the device. Didn’t need a ptp. The devices resurfaced after one reboot. I have not experienced it yet I needed more than just one reboot. So it very well could be there is more to it at your device. Maybe it’s just broken? Would be unfortunate, but can happen. ---
**Author:** ![Brightbull](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brightbull/32/16293_2.png) [@Brightbull](https://community.homey.app/u/Brightbull)\ **Post date:** [October 11, 2019, 7:36am UTC](https://community.homey.app/t/zigbee-stopped-working-broken/19120/9 "2019-10-11T07:36:26Z")
I’ve tried rebooting several times. Device is only 3 days old, just bought it with V2, latest product. ---
**Author:** ![Brightbull](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brightbull/32/16293_2.png) [@Brightbull](https://community.homey.app/u/Brightbull)\ **Post date:** [October 11, 2019, 7:37am UTC](https://community.homey.app/t/zigbee-stopped-working-broken/19120/10 "2019-10-11T07:37:07Z")
I’ve had the power off 30 minutes before bedtime, and in the morning today it was still the same. Don’t have many apps either, just virtual devices for a thermostat and groups for lights. ---
**Author:** ![Martijn\_Hoogenbosch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijn_hoogenbosch/32/10647_2.png) [@Martijn\_Hoogenbosch](https://community.homey.app/u/Martijn_Hoogenbosch)\ **Post date:** [October 11, 2019, 7:38am UTC](https://community.homey.app/t/zigbee-stopped-working-broken/19120/11 "2019-10-11T07:38:50Z")
So I think you have got a broken device tbh. If it’s that new i’d report it as a DOA. Swap it out for a new device. ---
**Author:** ![Brightbull](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brightbull/32/16293_2.png) [@Brightbull](https://community.homey.app/u/Brightbull)\ **Post date:** [October 11, 2019, 7:41am UTC](https://community.homey.app/t/zigbee-stopped-working-broken/19120/12 "2019-10-11T07:41:45Z")
Problem is it was working just fine. It started after I shut it down and moved it because my floor heating had bad reception. ---
**Author:** ![Martijn\_Hoogenbosch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijn_hoogenbosch/32/10647_2.png) [@Martijn\_Hoogenbosch](https://community.homey.app/u/Martijn_Hoogenbosch)\ **Post date:** [October 11, 2019, 7:44am UTC](https://community.homey.app/t/zigbee-stopped-working-broken/19120/13 "2019-10-11T07:44:44Z")
Yes I’ve read that, but shit happens. I think you have done pretty much everything one can do. There is not much more you can do with it. PtP and reboot usually resolve these kind of issues, apparently it’s not working for you, even after many tries. I’d open a support case with Athom, maybe they can fix something, but since it’s so new you do have warranty. ---
**Author:** ![Brightbull](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brightbull/32/16293_2.png) [@Brightbull](https://community.homey.app/u/Brightbull)\ **Post date:** [October 11, 2019, 11:42am UTC](https://community.homey.app/t/zigbee-stopped-working-broken/19120/14 "2019-10-11T11:42:13Z")
Waiting for their reply. Just used hours setting up flows etc etc… ---
**Author:** ![Martijn\_Hoogenbosch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijn_hoogenbosch/32/10647_2.png) [@Martijn\_Hoogenbosch](https://community.homey.app/u/Martijn_Hoogenbosch)\ **Post date:** [October 11, 2019, 11:43am UTC](https://community.homey.app/t/zigbee-stopped-working-broken/19120/15 "2019-10-11T11:43:30Z")
There is a backup tool u can use. Not ideal but saves you probably a lot of time ---
**Author:** ![Brightbull](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brightbull/32/16293_2.png) [@Brightbull](https://community.homey.app/u/Brightbull)\ **Post date:** [October 11, 2019, 11:45am UTC](https://community.homey.app/t/zigbee-stopped-working-broken/19120/16 "2019-10-11T11:45:00Z")
Where can I find this? ---
**Author:** ![Martijn\_Hoogenbosch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijn_hoogenbosch/32/10647_2.png) [@Martijn\_Hoogenbosch](https://community.homey.app/u/Martijn_Hoogenbosch)\ **Post date:** [October 11, 2019, 11:45am UTC](https://community.homey.app/t/zigbee-stopped-working-broken/19120/17 "2019-10-11T11:45:49Z")
> [@Community Backup & Restore for Homey v2 and Up! \[Alpha Version\]](https://community.homey.app/t/community-backup-restore-for-homey-v2-alpha-version/13727): > > Hi guys, Just to be Clear: This is NOT about [Athom’s Homey Cloud Backup](https://community.homey.app/t/homey-cloud-backup-part-of-homey-subscription/24523) and/or [Homey + Subscription](https://community.homey.app/t/homey-subscription/24522) I created a Homey Community Backup & Restore Web App (HCB&RWA). This makes it possible to create and download a Zip file with the Alarms, Logic, Apps, Zones, Devices, Folders and Flows on your Homey. After that it is possible to Select a previous downloaded Zip backup and restore these objects on this or another Homey. Community Backup & Restore works best from a Desktop browser, pls do … ---
**Author:** ![Brightbull](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brightbull/32/16293_2.png) [@Brightbull](https://community.homey.app/u/Brightbull)\ **Post date:** [October 11, 2019, 7:10pm UTC](https://community.homey.app/t/zigbee-stopped-working-broken/19120/18 "2019-10-11T19:10:11Z")
Ok, so I bought a new Homey and will return my old one. Just set up this one - and Zigbee is NOT working. I have no idea why. Is there a broken Zigbee device causing a problem in my house? Wifi interference? ![homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/e/0ecddc072c39333acce411cc082e01e6bb0bfd14.jpeg) ![wifianalyzerpro](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/8/98dc4e21b54c383fb2ff00052bb23fb1bacaf104.jpeg) Edit, never mind sorry. It works on the new Homey new. ---
**Author:** ![Stephan\_Haas](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stephan_haas/32/11150_2.png) [@Stephan\_Haas](https://community.homey.app/u/Stephan_Haas)\ **Post date:** [October 12, 2019, 1:25pm UTC](https://community.homey.app/t/zigbee-stopped-working-broken/19120/19 "2019-10-12T13:25:09Z")
I’m afraid Homey doesn’t quite get the meaning of Stoptober. My Homey also stopped on Zigbee, right after it came back from a repair.PTP, reboot, waiting: nothing did help. Now waiting on a further reply from helpdesk. ---
**Author:** ![Guillaume\_Bailleul](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/guillaume_bailleul/32/16518_2.png) [@Guillaume\_Bailleul](https://community.homey.app/u/Guillaume_Bailleul)\ **Post date:** [October 15, 2019, 5:38pm UTC](https://community.homey.app/t/zigbee-stopped-working-broken/19120/20 "2019-10-15T17:38:47Z")
Hello any update on this topic? All my Zigbee devices are broken and the registration process on the support website is broken. creepy [Next page](https://community.homey.app/t/zigbee-stopped-working-broken/19120.md?page=2)