# Zigbee reset - ook factory restore doen? **URL:** \ **Category:** 🇳🇱 Nederlands (Dutch)\ **Created:** [March 15, 2021, 1:27pm UTC](https://community.homey.app/t/zigbee-reset-ook-factory-restore-doen/44700 "2021-03-15T13:27:55Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [March 15, 2021, 5:34pm UTC](https://community.homey.app/t/zigbee-reset-ook-factory-restore-doen/44700/2 "2021-03-15T17:34:49Z")
Als je met Athom support in contact bent waarom vraag je dan hier advies? Is de community zoveel beter? Je zou m.i. deze methode kunnen proberend maar dat is geen reset maar wen reload van de complete firmware met behoud van data. > [@Homey v5.0.0 (Stable Release)](https://community.homey.app/t/homey-v5-0-0-stable-release/42697/271): > > I sent an email to Athom support and they suggested to download and install the full update via the following steps: Hold your Homey upside down for 1 minute to enter recovery mode. When Homey enters the recovery, go to [setup.athom.com](http://setup.athom.com) with a laptop or desktop. Select your preferred language, and click “continue in browser”, shown in grey. When “searching for updates” is displayed (or in my case “Homey is up-to-date”), press the ALT button on your keyboard and press on the “Download full updat… --- _[View the full topic](https://community.homey.app/t/zigbee-reset-ook-factory-restore-doen/44700)._