# Zigbee problem

**URL:** <https://community.homey.app/t/zigbee-problem/91985>\
**Category:** Questions & Help\
**Tags:** zigbee, homey-pro\
**Created:** [October 16, 2023, 5:31pm UTC](https://community.homey.app/t/zigbee-problem/91985 "2023-10-16T17:31:43Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Thomas\_Buran](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomas_buran/32/107750_2.png) [@Thomas\_Buran](https://community.homey.app/u/Thomas_Buran)\
**Post date:** [October 16, 2023, 5:31pm UTC](https://community.homey.app/t/zigbee-problem/91985/1 "2023-10-16T17:31:43Z")

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Hi. Today all my zigbee devices stopped working. I have Homey Pro 2019. Do you have the same problem?

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [October 16, 2023, 5:33pm UTC](https://community.homey.app/t/zigbee-problem/91985/2 "2023-10-16T17:33:20Z")

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> [@Thomas\_Buran](#):
>
> Do you have the same problem?

No.

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**Author:** ![Thomas\_Buran](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomas_buran/32/107750_2.png) [@Thomas\_Buran](https://community.homey.app/u/Thomas_Buran)\
**Post date:** [October 16, 2023, 5:37pm UTC](https://community.homey.app/t/zigbee-problem/91985/3 "2023-10-16T17:37:45Z")

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Well…that’s bad. OK thanks. Do you have some recommendations what to do?

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [October 16, 2023, 5:39pm UTC](https://community.homey.app/t/zigbee-problem/91985/4 "2023-10-16T17:39:10Z")

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Have you tried a PTP?

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**Author:** ![Thomas\_Buran](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomas_buran/32/107750_2.png) [@Thomas\_Buran](https://community.homey.app/u/Thomas_Buran)\
**Post date:** [October 16, 2023, 5:42pm UTC](https://community.homey.app/t/zigbee-problem/91985/5 "2023-10-16T17:42:05Z")

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Sorry…its solved. My Homey just needed on/off. [https://www.youtube.com/watch?v=p85xwZ\_OLX0](https://www.youtube.com/watch?v=p85xwZ_OLX0)

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**Author:** ![Mike1233](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike1233/32/20991_2.png) [@Mike1233](https://community.homey.app/u/Mike1233)\
**Post date:** [October 16, 2023, 9:00pm UTC](https://community.homey.app/t/zigbee-problem/91985/6 "2023-10-16T21:00:28Z")

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@Thomas_Buran A PTP is not the same as off/on.  
Though off/on will sometimes also help.

> [@\[HOW TO\] ptp](https://community.homey.app/t/how-to-ptp/17304):
>
> PTP [image] A lot of questions are asked about PTP. In this post a short explanation about PTP. What does PTP mean? PTP means Pull The plug. Make sure the power is off so not connected anymore. Pull the plug out of her! Now don’t put it back in too soon. Some say a few seconds is enough but experiance is learning that we need to power her down for at least 10 minutes. On the forums and on Slack u can see a lot of “11.2 minutes” power down. This ofcourse is a joke. The minimum of 10 minutes…