# Zigbee node losing communications **URL:** \ **Category:** Questions & Help\ **Created:** [April 22, 2024, 3:37am UTC](https://community.homey.app/t/zigbee-node-losing-communications/108626 "2024-04-22T03:37:51Z")\ **Posts on this page:** 11\ **Page:** 2
**Author:** ![Hans\_Sabel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hans_sabel/32/36503_2.png) [@Hans\_Sabel](https://community.homey.app/u/Hans_Sabel)\ **Post date:** [May 30, 2024, 1:22pm UTC](https://community.homey.app/t/zigbee-node-losing-communications/108626/21 "2024-05-30T13:22:28Z")
The are mentioning an zigbee firmware issue but my issue exsist already longer even already in the 9.06 version and this problem persists over the different versions. ---
**Author:** ![BIRDY](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/birdy/32/41476_2.png) [@BIRDY](https://community.homey.app/u/BIRDY)\ **Post date:** [May 30, 2024, 7:44pm UTC](https://community.homey.app/t/zigbee-node-losing-communications/108626/22 "2024-05-30T19:44:41Z")
Wilco which homey are you using 2023? ---
**Author:** ![Wilco\_Slaats](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wilco_slaats/32/16494_2.png) [@Wilco\_Slaats](https://community.homey.app/u/Wilco_Slaats)\ **Post date:** [May 30, 2024, 7:57pm UTC](https://community.homey.app/t/zigbee-node-losing-communications/108626/23 "2024-05-30T19:57:11Z")
I’m using the Homey Pro 2019 ---
**Author:** ![BIRDY](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/birdy/32/41476_2.png) [@BIRDY](https://community.homey.app/u/BIRDY)\ **Post date:** [July 9, 2024, 9:30pm UTC](https://community.homey.app/t/zigbee-node-losing-communications/108626/24 "2024-07-09T21:30:26Z")
In the mean time I tried all the steps suggested by Athom and im still having the same issue. Any one else had better luck than me? Im considering that this might be an app developer issue of the “HUe without the bridge” app. Any way to contact the developer without having to create a github account? Im seeing that the Hue motion sensors that are directly connected to homey maintains its connection without any hick up, But the sensors that were connected to homey via a router are always dropping connection after a couple of days after re-adding. Any one having the same behaviour? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [July 10, 2024, 12:21am UTC](https://community.homey.app/t/zigbee-node-losing-communications/108626/25 "2024-07-10T00:21:56Z")
> [@BIRDY](#): > > Any way to contact the developer without having to create a github account? Yes, on the page where you probably found the github link, there’s also a link to the > **PHwotB** > > Philips Hue without the Brigde app forum topic! (It’s in the app store at the [PHwotB page](https://homey.app/nl-nl/app/com.philips.hue.zigbee/Philips-Hue,-without-the-bridge/)) > [@BIRDY](#): > > via a router Well, it depends what brand/model router you are talking about. For instance Innr, Osram, Tuya, Aqara sometimes can be a PITA. Unfortunately not all zigbee devices of different brands blend in 100% error free. > [@BIRDY](#): > > But the sensors that were connected to homey via a router are always dropping connection after a couple of days after re-adding. This sounds just like the issue with Ikea lights routers + Aqara sensors. Replace the sensors, or the routers with preferably models from the same brand. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [July 10, 2024, 4:49am UTC](https://community.homey.app/t/zigbee-node-losing-communications/108626/26 "2024-07-10T04:49:49Z")
> [@BIRDY](#): > > Im considering that this might be an app developer issue of the “HUe without the bridge” app It’s not, all the low-level Zigbee stuff is handled by Homey itself, not by the app. An app is not responsible for (or has any control over) maintaining a connection with a Zigbee device. ---
**Author:** ![BIRDY](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/birdy/32/41476_2.png) [@BIRDY](https://community.homey.app/u/BIRDY)\ **Post date:** [July 10, 2024, 8:01pm UTC](https://community.homey.app/t/zigbee-node-losing-communications/108626/27 "2024-07-10T20:01:00Z")
Unfortunatly when you click on the link to go to the developer it automaticaly directs you to github ☹ ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [July 10, 2024, 9:43pm UTC](https://community.homey.app/t/zigbee-node-losing-communications/108626/28 "2024-07-10T21:43:20Z")
Look below that, in the rectangle at the bottom. _"COMMUNITY_ _VISIT FORUM"_ > [@\[HOWTO\] Find app support topics or support links](https://community.homey.app/t/howto-find-app-support-topics-or-support-links/68698): > > (NL versie vind je [hier](https://community.homey.app/t/howto-uitleg-hoe-vind-je-het-juiste-app-topic-of-de-juiste-support-links/68702) ) Dear Homey and forum user, Try to ask your question, or post your message, into related topics please: There’s a system with dedicated forum topics for most apps. This way, you will be able to get support the quickest way, and to get directly in touch with fellow app users and the developer(s). If not, there are often alternative support links present, like email or github issue tracker. How to: 1.Goto the app store → [https://homey.app](https://homey.app) 2.Search for the app ---
**Author:** ![Joanne\_Cantuba](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joanne_cantuba/32/79366_2.png) [@Joanne\_Cantuba](https://community.homey.app/u/Joanne_Cantuba)\ **Post date:** [February 14, 2025, 10:08pm UTC](https://community.homey.app/t/zigbee-node-losing-communications/108626/29 "2025-02-14T22:08:24Z")
Did update my homey pro 5 months ago en now the problem is again i have aqara relay en everytime disconnecting it en needed to reconnect it went this happen i have version 12.3.1 what can i do i don’t want to do this every 5 months !! Pls help 🙏 😢 😭 ---
**Author:** ![BIRDY](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/birdy/32/41476_2.png) [@BIRDY](https://community.homey.app/u/BIRDY)\ **Post date:** [March 22, 2025, 9:54pm UTC](https://community.homey.app/t/zigbee-node-losing-communications/108626/30 "2025-03-22T21:54:06Z")
There seem to be an older version of the HUE sensors that jams up your zigbee network. Check by removing the sensor if you have it your network. ---
**Author:** ![Joanne\_Cantuba](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joanne_cantuba/32/79366_2.png) [@Joanne\_Cantuba](https://community.homey.app/u/Joanne_Cantuba)\ **Post date:** [March 23, 2025, 8:38am UTC](https://community.homey.app/t/zigbee-node-losing-communications/108626/31 "2025-03-23T08:38:33Z")
I have ikea sensor en things how i can fix that without removing it ? Rollers are ikea en 2 lights en 2 motion sensor en 4 remote switch how can i know witch one i need to remove is stil working went i check it ? [Previous page](https://community.homey.app/t/zigbee-node-losing-communications/108626.md?page=1)