# Zigbee network down

**URL:** <https://community.homey.app/t/zigbee-network-down/76359>\
**Category:** Questions & Help\
**Tags:** zigbee, homey-pro\
**Created:** [February 11, 2023, 5:03pm UTC](https://community.homey.app/t/zigbee-network-down/76359 "2023-02-11T17:03:45Z")\
**Posts on this page:** 1\
**Showing post:** 8

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [February 12, 2023, 4:42pm UTC](https://community.homey.app/t/zigbee-network-down/76359/8 "2023-02-12T16:42:39Z")

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> [@DeMoker](#):
>
> Only thing I did not do is a full factory reset as I think I will lose all my existing devices and flows (and have to reprogram…).  
> Any suggestions?

Factory reset shouldn’t be necessary, but when it is, you’ll have your system back by replaying a backup

This should do:

> [@Zigbee could not be started](https://community.homey.app/t/zigbee-could-not-be-started/74432/2):
>
> Start in recovery, and perform the so called “full software download”.  
> This solved the zigbee issue for several users

> [@\[HowTo\]\[Pro\] Restarting Homey Pro to Recovery Mode - Adv. Options From Mobile](https://community.homey.app/t/howto-pro-restarting-homey-pro-to-recovery-mode-adv-options-from-mobile/61222):
>
> This option is only for Homey (Pro) models “Early 2016”, “Early 2018” and “Early 2019” so Only the White Ball’s Sometimes you need the extra options, things hidden for normal use, for example: Full Firmware download Complete Reset to sell your old Homey Or maybe you just want to change Homey’s WiFi. There are now a couple of extra options in the mobile Apps, so no need to use an FireFox or Chome Browser with flags enabled to press the Alt- key on your keyboard. Just use your App from no…

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