# Zigbee network can't start up **URL:** \ **Category:** Questions & Help\ **Created:** [June 20, 2021, 8:35pm UTC](https://community.homey.app/t/zigbee-network-cant-start-up/48629 "2021-06-20T20:35:17Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Andreas\_Bentzen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andreas_bentzen/32/34032_2.png) [@Andreas\_Bentzen](https://community.homey.app/u/Andreas_Bentzen)\ **Post date:** [June 20, 2021, 8:35pm UTC](https://community.homey.app/t/zigbee-network-cant-start-up/48629/1 "2021-06-20T20:35:17Z")
I have issues with zigbee on my honey. It seems like honey is unable to initialize and startup the zigbee network. See error message under settings → zigbee in the attached pic. Any ideas or suggestions? Restarting the homey does not work ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/f/2f7305e2ccee4dc4fb464f20006dda8c2553a897.jpeg) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 20, 2021, 8:47pm UTC](https://community.homey.app/t/zigbee-network-cant-start-up/48629/2 "2021-06-20T20:47:32Z")
Sorry to hear, Please contact [support@athom.com](mailto:support@athom.com). Ps Do you use a power supply with more than 2Amps capacity? If you use the original Athom p.supply, try replacing it with a juicier one. Similar issue (in Dutch): > [@Zigbee wil niet starten](https://community.homey.app/t/zigbee-wil-niet-starten/48014): > > wat ik ook probeer Homey wil geen zigbee opstarten, alle kanalen van zitbee al geprobeerd. iemand nog ideeën ---
**Author:** ![Andreas\_Bentzen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andreas_bentzen/32/34032_2.png) [@Andreas\_Bentzen](https://community.homey.app/u/Andreas_Bentzen)\ **Post date:** [June 20, 2021, 9:43pm UTC](https://community.homey.app/t/zigbee-network-cant-start-up/48629/3 "2021-06-20T21:43:52Z")
Thanks for assisting. I’m using the original homey power supply. Used to work fine before though, but something happened a few days ago. I’ll reach out to support ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [June 21, 2021, 6:05am UTC](https://community.homey.app/t/zigbee-network-cant-start-up/48629/4 "2021-06-21T06:05:14Z")
> [@Andreas\_Bentzen](#): > > Used to work fine before though Until it doesn’t. It’s a known problem-causer. ---
**Author:** ![bombaclatt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bombaclatt/32/46394_2.png) [@bombaclatt](https://community.homey.app/u/bombaclatt)\ **Post date:** [January 23, 2022, 8:29am UTC](https://community.homey.app/t/zigbee-network-cant-start-up/48629/5 "2022-01-23T08:29:01Z")
I have the exact same problem. Last time I had it was 6 months ago which ended up in me buying a new homey pro but now the same problem has occurred again. I tried a 2.4A cable without success. ---
**Author:** ![Jan\_Bolvig](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan_bolvig/32/47675_2.png) [@Jan\_Bolvig](https://community.homey.app/u/Jan_Bolvig)\ **Post date:** [November 5, 2022, 11:20am UTC](https://community.homey.app/t/zigbee-network-cant-start-up/48629/6 "2022-11-05T11:20:50Z")
Me 2 … and restarting do not make it good again. Tried different power supply also with no change … So please give me some ideas / advice in what to try //Jan ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 5, 2022, 11:37am UTC](https://community.homey.app/t/zigbee-network-cant-start-up/48629/7 "2022-11-05T11:37:58Z")
> [@Jan\_Bolvig](#): > > So please give me some ideas / advice in what to try Contact Athom. ---
**Author:** ![Jan\_Bolvig](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan_bolvig/32/47675_2.png) [@Jan\_Bolvig](https://community.homey.app/u/Jan_Bolvig)\ **Post date:** [November 5, 2022, 1:15pm UTC](https://community.homey.app/t/zigbee-network-cant-start-up/48629/8 "2022-11-05T13:15:13Z")
I have made a support request / ticket 🥸 😆 ![Screenshot_20221105-131122_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/2/32c8db15d39f2a37bb397af00279464ad785b3d4.jpeg)