# Zigbee keeps on loading/not working **URL:** \ **Category:** Questions & Help\ **Created:** [September 8, 2018, 11:49am UTC](https://community.homey.app/t/zigbee-keeps-on-loading-not-working/1361 "2018-09-08T11:49:06Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Daan292](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daan292/32/652_2.png) [@Daan292](https://community.homey.app/u/Daan292)\ **Post date:** [September 8, 2018, 11:49am UTC](https://community.homey.app/t/zigbee-keeps-on-loading-not-working/1361/1 "2018-09-08T11:49:06Z")
Hello, I just received the Homey and it says its loading the zigbee, but its doing that for an hour now. Is this a issue i can resolve myself? I’m trying to link my tradfri lights, but i need zigbee for that. Firmware : 1.5.11 Software: 1.04 Thanks in advance, Daan ---
**Author:** ![GJB](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gjb/32/9648_2.png) [@GJB](https://community.homey.app/u/GJB)\ **Post date:** [October 14, 2018, 10:03am UTC](https://community.homey.app/t/zigbee-keeps-on-loading-not-working/1361/2 "2018-10-14T10:03:15Z")
I have the same problem with my Homey. Hope someone can help. ---
**Author:** ![GJB](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gjb/32/9648_2.png) [@GJB](https://community.homey.app/u/GJB)\ **Post date:** [November 21, 2018, 7:52pm UTC](https://community.homey.app/t/zigbee-keeps-on-loading-not-working/1361/3 "2018-11-21T19:52:12Z")
Do you still have this problem? Or have you found a solution already? I’ve send a help request already but they are still working on it I think. ---
**Author:** ![Joakim\_Andersson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joakim_andersson/32/4044_2.png) [@Joakim\_Andersson](https://community.homey.app/u/Joakim_Andersson)\ **Post date:** [December 24, 2018, 10:09am UTC](https://community.homey.app/t/zigbee-keeps-on-loading-not-working/1361/4 "2018-12-24T10:09:38Z")
Hi, also have the same problem with Zigbee loading without any result. I can´t add any Zigbee products as new devises either. In apps Zigbee products are not visible when trying to add new devices. Will I ever get Homey to work 100%. So far (one year) there have always been some issue with Homey. ---
**Author:** ![Joakim\_Andersson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joakim_andersson/32/4044_2.png) [@Joakim\_Andersson](https://community.homey.app/u/Joakim_Andersson)\ **Post date:** [December 27, 2018, 8:38am UTC](https://community.homey.app/t/zigbee-keeps-on-loading-not-working/1361/6 "2018-12-27T08:38:18Z")
Yes, I have contact Athom and they replied very fast and wanted me to send a crash log from my Homey. I did so and I´m now waiting for further reply (however it´s christmas time). ---
**Author:** ![Joakim\_Andersson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joakim_andersson/32/4044_2.png) [@Joakim\_Andersson](https://community.homey.app/u/Joakim_Andersson)\ **Post date:** [January 15, 2019, 11:07am UTC](https://community.homey.app/t/zigbee-keeps-on-loading-not-working/1361/7 "2019-01-15T11:07:49Z")
Today Homey support informed me that ZigBee chip is broken. Lucky me I have 9 Days left of my 1 year warranty 🙂 Unfortenatally I have to start all over again adding devices, download apps and creating flows. Will be some hours jon. Is there a way to transfer all devices, flows etc from one Homey to Another one? ---
**Author:** ![bvdbos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bvdbos/32/2352_2.png) [@bvdbos](https://community.homey.app/u/bvdbos)\ **Post date:** [January 15, 2019, 12:39pm UTC](https://community.homey.app/t/zigbee-keeps-on-loading-not-working/1361/8 "2019-01-15T12:39:41Z")
no, not yet… A backup-function is planned. There is a flow-backup in the appstore…