# Zigbee issues - zigbee network broken? Please help :-) **URL:** \ **Category:** Devices\ **Created:** [October 29, 2021, 3:38pm UTC](https://community.homey.app/t/zigbee-issues-zigbee-network-broken-please-help/53944 "2021-10-29T15:38:22Z")\ **Posts on this page:** 1\ **Showing post:** 4
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [October 29, 2021, 8:20pm UTC](https://community.homey.app/t/zigbee-issues-zigbee-network-broken-please-help/53944/4 "2021-10-29T20:20:07Z")
From what I’ve read, a full system reset is required: > [@Homey v5.0.0 (Stable Release)](https://community.homey.app/t/homey-v5-0-0-stable-release/42697/271): > > I sent an email to Athom support and they suggested to download and install the full update via the following steps: Hold your Homey upside down for 1 minute to enter recovery mode. When Homey enters the recovery, go to [setup.athom.com](http://setup.athom.com) with a laptop or desktop. Select your preferred language, and click “continue in browser”, shown in grey. When “searching for updates” is displayed (or in my case “Homey is up-to-date”), press the ALT button on your keyboard and press on the “Download full updat… --- _[View the full topic](https://community.homey.app/t/zigbee-issues-zigbee-network-broken-please-help/53944)._