# Zigbee issues - zigbee network broken? Please help :-) **URL:** \ **Category:** Devices\ **Created:** [October 29, 2021, 3:38pm UTC](https://community.homey.app/t/zigbee-issues-zigbee-network-broken-please-help/53944 "2021-10-29T15:38:22Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![KvM](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kvm/32/6707_2.png) [@KvM](https://community.homey.app/u/KvM)\ **Post date:** [October 29, 2021, 3:38pm UTC](https://community.homey.app/t/zigbee-issues-zigbee-network-broken-please-help/53944/1 "2021-10-29T15:38:22Z")
Since this morning my Zigbee network is not working properly anymore. Has been stable as a rock for at least a year but now everything is messed up. Most of my lights are non responsive. Some are responsive. I get both the time out message as a message station cannot reach device. What I tried so far: Restart homey Restart homey using ptp Restore a backup Restarted al my zigbee lights (full power down of my house for 10 minutes) When I look at the developer tools to my zigbee network I see a lot of devices being unreachable with a gray question mark. This includes some of my routers My mesh is very stable usually with about 20 philips hue routers and about 20 battery devices. Any suggestions what to do??? ---
**Author:** ![KvM](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kvm/32/6707_2.png) [@KvM](https://community.homey.app/u/KvM)\ **Post date:** [October 29, 2021, 4:32pm UTC](https://community.homey.app/t/zigbee-issues-zigbee-network-broken-please-help/53944/2 "2021-10-29T16:32:32Z")
After a restart and some more restart and another power supply. My zigbee overview on the developer page looks good again, almost like it was. But I still cannot interview all devices, some of them I can, and also still a lot of unresponsive devices ---
**Author:** ![KvM](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kvm/32/6707_2.png) [@KvM](https://community.homey.app/u/KvM)\ **Post date:** [October 29, 2021, 7:17pm UTC](https://community.homey.app/t/zigbee-issues-zigbee-network-broken-please-help/53944/3 "2021-10-29T19:17:21Z")
I did a zigbee reset, but now when homey reboots the empty zigbee network is not initializing… I wonder if I have a hardware issue…? ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/4/642c359cc15e474ddc8e3d3f36990a789bd4e9a5.png) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [October 29, 2021, 8:20pm UTC](https://community.homey.app/t/zigbee-issues-zigbee-network-broken-please-help/53944/4 "2021-10-29T20:20:07Z")
From what I’ve read, a full system reset is required: > [@Homey v5.0.0 (Stable Release)](https://community.homey.app/t/homey-v5-0-0-stable-release/42697/271): > > I sent an email to Athom support and they suggested to download and install the full update via the following steps: Hold your Homey upside down for 1 minute to enter recovery mode. When Homey enters the recovery, go to [setup.athom.com](http://setup.athom.com) with a laptop or desktop. Select your preferred language, and click “continue in browser”, shown in grey. When “searching for updates” is displayed (or in my case “Homey is up-to-date”), press the ALT button on your keyboard and press on the “Download full updat… ---
**Author:** ![KvM](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kvm/32/6707_2.png) [@KvM](https://community.homey.app/u/KvM)\ **Post date:** [October 29, 2021, 8:37pm UTC](https://community.homey.app/t/zigbee-issues-zigbee-network-broken-please-help/53944/5 "2021-10-29T20:37:02Z")
Thanks, gonna give it a try! ---
**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\ **Post date:** [October 30, 2021, 1:01pm UTC](https://community.homey.app/t/zigbee-issues-zigbee-network-broken-please-help/53944/6 "2021-10-30T13:01:57Z")
And, very important, be patient, after restart it takes a lot of time before all Zigbee functions are working again, this can take 1 or 2 hours when you have a lot of devices. ---
**Author:** ![KvM](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kvm/32/6707_2.png) [@KvM](https://community.homey.app/u/KvM)\ **Post date:** [October 30, 2021, 1:14pm UTC](https://community.homey.app/t/zigbee-issues-zigbee-network-broken-please-help/53944/7 "2021-10-30T13:14:50Z")
I keep getting errors that zigbee cannot initialize. I tried everything I could for a whole evening and morning. Restore backup, factory reset. Even an empty homey would not initialize/start my zigbee. Today I bought a Homey pro (I had/have an early 2016), and in like an hour or so the backup was restored and working again. Even with the existing Zigbee mesh, working again as before. And much more responsive in the app. I’m kinda bugged/pissed about the investment in the homey pro on the one side, on the other hand I’m not in the dark tonight and upgraded to homey pro know after doubting it for long time (but I did not thought it was worth the money ). And still don’t think but had not much options left I think. I made a support ticket with athom, so I’m gonna wait if they can het some life back into my original homey and then I will decide what to do from there… ---
**Author:** ![janklamer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/janklamer/32/24666_2.png) [@janklamer](https://community.homey.app/u/janklamer)\ **Post date:** [December 3, 2022, 4:06pm UTC](https://community.homey.app/t/zigbee-issues-zigbee-network-broken-please-help/53944/8 "2022-12-03T16:06:37Z")
Buh bah. Have the same issue ![Screenshot_20221203_170519_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/a/0a315f09d3b8edd77ec7641be611f50ad3fbbe31.jpeg) So now I have to tweak fiddle and spend lotsa time kicking this thing into gear again. 😠 ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 3, 2022, 8:00pm UTC](https://community.homey.app/t/zigbee-issues-zigbee-network-broken-please-help/53944/9 "2022-12-03T20:00:08Z")
[PTP](https://community.homey.app/t/how-to-ptp/17304), and replace the power supply if you’re still using the original Athom one. ---
**Author:** ![janklamer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/janklamer/32/24666_2.png) [@janklamer](https://community.homey.app/u/janklamer)\ **Post date:** [December 4, 2022, 7:43am UTC](https://community.homey.app/t/zigbee-issues-zigbee-network-broken-please-help/53944/10 "2022-12-04T07:43:05Z")
Tnx. Did the PTP thing, plus reset from menu. Then has to leave, babysitting the grandkids 😬 I’ll give the other supply a try and will measure the current one. When no avail, Then i guess it’s resetting the mesh and try falling back to days before. I did add 3 more things and deleted one who probably was a router (ceiling lamp that was defective due to leakage of my bathtub… ) To be continued. ---
**Author:** ![janklamer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/janklamer/32/24666_2.png) [@janklamer](https://community.homey.app/u/janklamer)\ **Post date:** [December 5, 2022, 2:10pm UTC](https://community.homey.app/t/zigbee-issues-zigbee-network-broken-please-help/53944/11 "2022-12-05T14:10:30Z")
Did the full reset thing and download complete software etc. That takes a couple decennia, but hey, it is up and running again without me having to re-learn devices and write all flows again. I currently have 25 zigbee devices, but some 15 to 20 more planned, don’t think Im risking that any day soon. The fact only that this whole procedure is described in the support page where you can make a ticket, means this happens a lot. I think these kind of bugs are really really seriously bad, because obviously things in the core of this Homey ball are unstable. The power supply is doing OK, can’t imagine that 0,12Volt under would cause radio or logic issues. ![20221205_150126](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/d/ad4286781fca0715ae1a9c0955e18a777c8040bc.jpeg) I will dig into extending homey with an ecternal helper for the zigbee part, such as a hue gateway or deConz. ---
**Author:** ![SossieNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sossienl/32/11341_2.png) [@SossieNL](https://community.homey.app/u/SossieNL)\ **Post date:** [December 5, 2022, 7:18pm UTC](https://community.homey.app/t/zigbee-issues-zigbee-network-broken-please-help/53944/12 "2022-12-05T19:18:19Z")
Same issue. Since Homey update, zigbee is sometimes not available. ---
**Author:** ![Edwin\_Biemond](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/edwin_biemond/32/72686_2.png) [@Edwin\_Biemond](https://community.homey.app/u/Edwin_Biemond)\ **Post date:** [December 5, 2022, 11:00pm UTC](https://community.homey.app/t/zigbee-issues-zigbee-network-broken-please-help/53944/13 "2022-12-05T23:00:21Z")
what a drama this zigbee, homey and updates. did it all but still have issues. Probably 1 device is noisy but which one. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 5, 2022, 11:54pm UTC](https://community.homey.app/t/zigbee-issues-zigbee-network-broken-please-help/53944/14 "2022-12-05T23:54:56Z")
Did any 1 of you think of disabling the firmware auto updates? Also for apps? That saves a lot of frustration I think. It is so peaceful to install an update when you have the time, and checked Homey channels for any complaints and solutions up front 😉 New homey firmware versions are announced at the timeline. App updates can be checked with this flow: > [@The Flow Exchange(r) - Exchange Your Flows with Others!](https://community.homey.app/t/the-flow-exchange-r-exchange-your-flows-with-others/68981/29): > > Show App info: (SDk2) updates, Permissions, Auto-Update enabled – When you want to know if your apps are compatible with the new Pro (early 2023). They should be based on SDk3 This flow searches for, and displays the following info: Show SDk2 apps, and if there’s an update available (aimed at SDk3) Show permissions for all apps. Probably the apps with these permissions aren’t allowed at Pro (early 2023): ledring, speech, sound, nfc Show updates for all apps Show all apps with Auto-Update … You can import it right away using the Device Capabilities app’s app settings: ![Screenshot from 2022-12-06 00-53-12](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/c/fc56fc48a48be76bc46bfb18e4821c1cea1d82dd.png) ---
**Author:** ![Edwin\_Biemond](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/edwin_biemond/32/72686_2.png) [@Edwin\_Biemond](https://community.homey.app/u/Edwin_Biemond)\ **Post date:** [December 6, 2022, 6:43pm UTC](https://community.homey.app/t/zigbee-issues-zigbee-network-broken-please-help/53944/15 "2022-12-06T18:43:24Z")
yes , I disabled that and sometimes you do it. Now I got: Zigbee has been restored , Zigbee devices might require to be turned off and on again. very nice when it is a build in light switch ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 6, 2022, 6:56pm UTC](https://community.homey.app/t/zigbee-issues-zigbee-network-broken-please-help/53944/16 "2022-12-06T18:56:46Z")
> [@Edwin\_Biemond](#): > > might require That’s only for the ones which don’t respond? It’s a not very sophisticated, but for wall switches you can temporary switch corresponding mains power groups off and on. Make sure sensitive devices are powered off on beforehand. ---
**Author:** ![Edwin\_Biemond](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/edwin_biemond/32/72686_2.png) [@Edwin\_Biemond](https://community.homey.app/u/Edwin_Biemond)\ **Post date:** [December 6, 2022, 6:58pm UTC](https://community.homey.app/t/zigbee-issues-zigbee-network-broken-please-help/53944/17 "2022-12-06T18:58:40Z")
yep and will remove tuya zigbee app, got 2 updates 5 days ago , when it started. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 6, 2022, 7:00pm UTC](https://community.homey.app/t/zigbee-issues-zigbee-network-broken-please-help/53944/18 "2022-12-06T19:00:06Z")
I use that app as well, for many months. I never had a zigbee issue (yet). ---
**Author:** ![janklamer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/janklamer/32/24666_2.png) [@janklamer](https://community.homey.app/u/janklamer)\ **Post date:** [December 10, 2022, 11:57am UTC](https://community.homey.app/t/zigbee-issues-zigbee-network-broken-please-help/53944/19 "2022-12-10T11:57:01Z")
dang thing floored again. no messages, but it does not work either. so homey acts as if nothing is wrong, but nothing gets switched either. reset homey, no avail. plugged out homey, waited half an hour, plugged back in, works again. so; shitty hardware. ---
**Author:** ![KvM](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kvm/32/6707_2.png) [@KvM](https://community.homey.app/u/KvM)\ **Post date:** [December 10, 2022, 12:35pm UTC](https://community.homey.app/t/zigbee-issues-zigbee-network-broken-please-help/53944/20 "2022-12-10T12:35:33Z")
I would start by trying another usb adapter. Even if you tried already. Homey is very picky about those and they will die as well over time… [Next page](https://community.homey.app/t/zigbee-issues-zigbee-network-broken-please-help/53944.md?page=2)