# Zigbee issue (5.0.0-rc47) **URL:** \ **Category:** Questions & Help\ **Tags:** zigbee\ **Created:** [December 4, 2020, 7:57am UTC](https://community.homey.app/t/zigbee-issue-5-0-0-rc47/38556 "2020-12-04T07:57:36Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![rvdeijk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rvdeijk/32/22542_2.png) [@rvdeijk](https://community.homey.app/u/rvdeijk)\ **Post date:** [December 20, 2020, 9:38pm UTC](https://community.homey.app/t/zigbee-issue-5-0-0-rc47/38556/21 "2020-12-20T21:38:21Z")
> [@Erik\_de\_Vries](#): > > only fix since then: Who says that’s the only fix they did since 43? I believe they are working on the known zigbee issues. And it’s part of being experimental, issues can occur and should be reported properly to the right channel and athom won’t ignore the people who report. Not sure if you did some report to Athom, I do hope so, cause complaining here without notifying Athom first is not the way. I’m still on 4.2 and I have no major zigbee issues. No intention yet to go to the experimental version. Just saying there are happy people with Homey connected to lots of different Zigbee devices (Philips, Aqara, Plugwise, Ledvance, Innr) > [@Erik\_de\_Vries](#): > > If Athom did not succeeded to make Zigbee stable in 5 years it is probably never going to happen. In my case it’s already stable, use homey now for almost 1 year ---
**Author:** ![Jacques\_Derks](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jacques_derks/32/12699_2.png) [@Jacques\_Derks](https://community.homey.app/u/Jacques_Derks)\ **Post date:** [December 21, 2020, 5:44am UTC](https://community.homey.app/t/zigbee-issue-5-0-0-rc47/38556/22 "2020-12-21T05:44:39Z")
I’m on experimental Homey v5.0.0-rc.48 and have no zigbee majors at all. Since I switched to the experimental versions my zigbee network is more stable. I have connected Philips, Aqara, Innr and Ikea and all works fine. ---
**Author:** ![Tb1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tb1/32/8934_2.png) [@Tb1](https://community.homey.app/u/Tb1)\ **Post date:** [December 31, 2020, 7:58pm UTC](https://community.homey.app/t/zigbee-issue-5-0-0-rc47/38556/23 "2020-12-31T19:58:36Z")
Today my homeys zigbee died two times. Followed this steps and it worked again for a few hours but now it happened again, what’s going on? Running rc.50 ![Screenshot_2020-12-31-20-42-51-039_app.homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/e/7e952227f5de7d431dc263c6035e7ce7969e28cd.jpeg) ---
**Author:** ![TedTolboom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tedtolboom/32/12081_2.png) [@TedTolboom](https://community.homey.app/u/TedTolboom)\ **Post date:** [December 31, 2020, 8:10pm UTC](https://community.homey.app/t/zigbee-issue-5-0-0-rc47/38556/24 "2020-12-31T20:10:36Z")
> [@Tb1](#): > > Today my homeys zigbee died two times. Followed this steps and it worked again for a few hours but now it happened again, what’s going on? Running rc.50 @Tb please send a diagnostics report to Athom and contact Athom support; they’ll be able to support you further (and in previous cases are able to resolve the problem). They need to get additional diagnostics logs to get to the root cause of this issue. ---
**Author:** ![TedTolboom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tedtolboom/32/12081_2.png) [@TedTolboom](https://community.homey.app/u/TedTolboom)\ **Post date:** [December 31, 2020, 8:15pm UTC](https://community.homey.app/t/zigbee-issue-5-0-0-rc47/38556/25 "2020-12-31T20:15:05Z")
> [@harmenkuijer](#): > > After contact with Athom and several different solutions I can tell that the following worked for > > EDIT: Athom would like to know how big the issue is, so please also send an email to [support@athom.com](mailto:support@athom.com) @harmenkuijer I would recommend to remove the steps mentioned, even though they might have resolved the problem for you. This to ensure that Athom support gets all additional diagnostics loggings to resolve this problem. ---
**Author:** ![Tb1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tb1/32/8934_2.png) [@Tb1](https://community.homey.app/u/Tb1)\ **Post date:** [December 31, 2020, 9:24pm UTC](https://community.homey.app/t/zigbee-issue-5-0-0-rc47/38556/26 "2020-12-31T21:24:59Z")
Okey, i have now contacted athom. It suck that this happening now, i don’t know when they are able to fix this. Nothing is working at home now 😔 ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 1, 2021, 6:01am UTC](https://community.homey.app/t/zigbee-issue-5-0-0-rc47/38556/27 "2021-01-01T06:01:57Z")
I guess that’s why it’s called an _experimental_ firmware. As in: things may break at any time 🥴 ---
**Author:** ![harmenkuijer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/harmenkuijer/32/120683_2.png) [@harmenkuijer](https://community.homey.app/u/harmenkuijer)\ **Post date:** [January 1, 2021, 9:48am UTC](https://community.homey.app/t/zigbee-issue-5-0-0-rc47/38556/28 "2021-01-01T09:48:44Z")
It is experimental, and that sometimes coms with a price. Maybe you have to change your settings so you dont update to the newest versions. ---
**Author:** ![Tb1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tb1/32/8934_2.png) [@Tb1](https://community.homey.app/u/Tb1)\ **Post date:** [January 1, 2021, 10:11am UTC](https://community.homey.app/t/zigbee-issue-5-0-0-rc47/38556/29 "2021-01-01T10:11:33Z")
Not sometimes, always. I’m updating to fix other issues not to add new ones with all the old issues. Now I’m on RC.50, and i still have issues from RC.38. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 1, 2021, 10:33am UTC](https://community.homey.app/t/zigbee-issue-5-0-0-rc47/38556/30 "2021-01-01T10:33:46Z")
And you did a full Zigbee reset? ---
**Author:** ![Tb1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tb1/32/8934_2.png) [@Tb1](https://community.homey.app/u/Tb1)\ **Post date:** [January 1, 2021, 10:56am UTC](https://community.homey.app/t/zigbee-issue-5-0-0-rc47/38556/31 "2021-01-01T10:56:24Z")
Yes I did and then a restore from backup ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 1, 2021, 11:04am UTC](https://community.homey.app/t/zigbee-issue-5-0-0-rc47/38556/32 "2021-01-01T11:04:06Z")
That’s not the correct order: _first_ do a restore from backup, _then_ do a full Zigbee reset. And yes, that means you need to add all your Zigbee devices to Homey again. No shortcuts. ---
**Author:** ![Tb1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tb1/32/8934_2.png) [@Tb1](https://community.homey.app/u/Tb1)\ **Post date:** [January 5, 2021, 10:06am UTC](https://community.homey.app/t/zigbee-issue-5-0-0-rc47/38556/33 "2021-01-05T10:06:21Z")
I have now done this. Today it happened again so this order didn’t help me. ---
**Author:** ![rvdeijk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rvdeijk/32/22542_2.png) [@rvdeijk](https://community.homey.app/u/rvdeijk)\ **Post date:** [January 5, 2021, 11:58am UTC](https://community.homey.app/t/zigbee-issue-5-0-0-rc47/38556/34 "2021-01-05T11:58:05Z")
No answer yet from Athom? Based on issues that you encounter, I decided to stick to v4 and wait for the final V5 release. And the solution of this topic also didn’t work? Or is this exactly what you just did 🙂 > [@Zigbee issue (5.0.0-rc47)](https://community.homey.app/t/zigbee-issue-5-0-0-rc47/38556/6): > > After contact with Athom and several different solutions I can tell that the following worked for me: Put your Homey in recovering mode Go to [setup.athom.com](http://setup.athom.com) to reinstall Reinstall through your browser, not by the Android or IOS app While the Homey is searching for updates, press the ALT button. Select ‘Download full update’ Keep your user data Perform a FULL Zigbee reset otherwise the problem will come back after several hours. EDIT: Athom would like to know how big the issue is, so please a… ---
**Author:** ![Lindhardsen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lindhardsen/32/16576_2.png) [@Lindhardsen](https://community.homey.app/u/Lindhardsen)\ **Post date:** [January 5, 2021, 8:42pm UTC](https://community.homey.app/t/zigbee-issue-5-0-0-rc47/38556/35 "2021-01-05T20:42:18Z")
> [@robertklep](#): > > That’s not the correct order: _first_ do a restore from backup, _then_ do a full Zigbee reset. And yes, that means you need to add all your Zigbee devices to Homey again. No shortcuts. This issue keeps haunting me. After doing a restore my system seems fine for 3-5 days at the time, before it looses Zigbee again. I have not done a Full Zigbee Reset yet, and I was really hoping not to have have to go through the pain of building the Zigbee part of my Homey all from scratch again. If I’m not mistaken, that would mean loosing all of my historic data from sensors (I’m particular worried about about losing all my temp sensor history). Also I will have to rebuild all flows including these devices again, right? Any help to get here? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 5, 2021, 8:53pm UTC](https://community.homey.app/t/zigbee-issue-5-0-0-rc47/38556/36 "2021-01-05T20:53:49Z")
Here’s another possible solution: [Zigbee fully down - #2 by matrover](https://community.homey.app/t/zigbee-fully-down/40509/2) ---
**Author:** ![Lindhardsen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lindhardsen/32/16576_2.png) [@Lindhardsen](https://community.homey.app/u/Lindhardsen)\ **Post date:** [January 5, 2021, 9:10pm UTC](https://community.homey.app/t/zigbee-issue-5-0-0-rc47/38556/37 "2021-01-05T21:10:44Z")
Sorry Robert, but isn’t this the same same solution as described in this thread? Or am I missing something obvious here? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 5, 2021, 9:13pm UTC](https://community.homey.app/t/zigbee-issue-5-0-0-rc47/38556/38 "2021-01-05T21:13:55Z")
Uh yes, sorry, kinda confusing when people start copying their solutions to different threads 🥴 If that _also_ doesn’t work for you, you should contact Athom ([support@athom.com](mailto:support@athom.com)) to see if they have an alternative solution. They will also be able to tell you the consequences of doing a Zigbee reset (I don’t know if you’ll lose historic sensor data; I _do_ know that you will have to rebuild all your flows). ---
**Author:** ![I\_am\_who](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/i_am_who/32/19571_2.png) [@I\_am\_who](https://community.homey.app/u/I_am_who)\ **Post date:** [January 6, 2021, 7:43am UTC](https://community.homey.app/t/zigbee-issue-5-0-0-rc47/38556/39 "2021-01-06T07:43:12Z")
Historic sensor data is lost. If you want to keep the data you will have to take action on that (there is an app for that I think). Also make sure to add your items to Heimdall(settings) as these are also deleted/reset. ---
**Author:** ![wesley\_w](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wesley_w/32/10127_2.png) [@wesley\_w](https://community.homey.app/u/wesley_w)\ **Post date:** [January 6, 2021, 5:02pm UTC](https://community.homey.app/t/zigbee-issue-5-0-0-rc47/38556/40 "2021-01-06T17:02:29Z")
First time in three years, with all the experimental builds and tampering… i have some zigee issues. Some sensors do not report back or responed very late like the motion sensors. My mesh is like a mess so no mesh at all, but everything was working. So i try not to fix stuff when its not broken, but i think maybe a complete rebuild is advised? Or wait for a fix from athom?? I have 16 x aqara, 2x innr sp120 and one OSRAM plug. I can still add devices (aqara motion sensor) only close to Homey it does not work far away from homey at another place in my house ( trough one of the innr plugs that are close) ![Screenshot_20210106-175747_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/8/c86ab4744499121917a2543783a3405608beac8e.jpeg) ![Screenshot_20210106-180145_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/c/0cfc937160ffafdb9674ca468a108fd0784c89a3.jpeg) [Previous page](https://community.homey.app/t/zigbee-issue-5-0-0-rc47/38556.md?page=1) [Next page](https://community.homey.app/t/zigbee-issue-5-0-0-rc47/38556.md?page=3)