# Zigbee gone **URL:** \ **Category:** Questions & Help\ **Created:** [January 17, 2019, 10:07pm UTC](https://community.homey.app/t/zigbee-gone/7189 "2019-01-17T22:07:28Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Seraphim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/seraphim/32/8879_2.png) [@Seraphim](https://community.homey.app/u/Seraphim)\ **Post date:** [January 17, 2019, 10:07pm UTC](https://community.homey.app/t/zigbee-gone/7189/1 "2019-01-17T22:07:28Z")
Hello Community, I have a issue since a few minutes: I can‘t control my Zigbee devices anymore, I mean the devices connected directly to Homey (e.g. Hue Zigbee). Tried to take a look to the Zigbee settings which tells me that an error occurred. Tried to take a look to developers site, no devices. I already tried to restart Homey, no success. I am using V2.0. Any one else with a similar issue? Regards Andreas ---
**Author:** ![bvdbos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bvdbos/32/2352_2.png) [@bvdbos](https://community.homey.app/u/bvdbos)\ **Post date:** [January 18, 2019, 6:14am UTC](https://community.homey.app/t/zigbee-gone/7189/2 "2019-01-18T06:14:17Z")
You could try to PTP (Pull The Plug) and leave it unplugged for \>13 minutes. After that, wait for at least half an hour to see if the devices re-appear. If that doesn’t help I’d file a ticket at [https://support.athom.com/hc/nl/requests/new](https://support.athom.com/hc/nl/requests/new) ---
**Author:** ![itshows](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/itshows/32/9204_2.png) [@itshows](https://community.homey.app/u/itshows)\ **Post date:** [January 18, 2019, 9:42pm UTC](https://community.homey.app/t/zigbee-gone/7189/3 "2019-01-18T21:42:17Z")
yep, same here. 2.0 since wednesday. zigbee dead. ---
**Author:** ![Seraphim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/seraphim/32/8879_2.png) [@Seraphim](https://community.homey.app/u/Seraphim)\ **Post date:** [January 19, 2019, 8:49am UTC](https://community.homey.app/t/zigbee-gone/7189/4 "2019-01-19T08:49:42Z")
Hello bvdbos, thank you for the tipp, this worked. Regards Andreas ---
**Author:** ![Mustang](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mustang/32/1149_2.png) [@Mustang](https://community.homey.app/u/Mustang)\ **Post date:** [January 19, 2019, 9:32am UTC](https://community.homey.app/t/zigbee-gone/7189/5 "2019-01-19T09:32:41Z")
![IMG_20190119_102230](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/9/9fd6f65c1896e753398c0e47c9ed9de06d583712.jpeg) ![IMG_20190119_102047](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/d/d94ff5cca225a33021955ff2c734936fd82fbfc1.jpeg) Recieved and installed my repaired Homey with 2.0 yesterday. But Zigbee appears to be dead too, PTP and factory reset did not fix the problem. ---
**Author:** ![Mustang](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mustang/32/1149_2.png) [@Mustang](https://community.homey.app/u/Mustang)\ **Post date:** [January 19, 2019, 7:40pm UTC](https://community.homey.app/t/zigbee-gone/7189/6 "2019-01-19T19:40:00Z")
Also having issues on my ‘daily use’ Homey and adding zigbee devices. I get a time-out adding (xiaomi) zigbee devices. After several reboots i had success adding one device. Having 12 mains-powered zigbee devices, so the max limit of battery powered could not be the issue. Anyone else experienced this problem? ---
**Author:** ![itshows](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/itshows/32/9204_2.png) [@itshows](https://community.homey.app/u/itshows)\ **Post date:** [January 22, 2019, 6:55am UTC](https://community.homey.app/t/zigbee-gone/7189/7 "2019-01-22T06:55:53Z")
last night update 2.0.1-rc2 has been installed and zigbee seems to be working again. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/f/f5aea6d132fcff4b2d9b57c1771f0e7d8db3be01.png) ---
**Author:** ![Bart](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bart/32/8768_2.png) [@Bart](https://community.homey.app/u/Bart)\ **Post date:** [January 22, 2019, 7:28am UTC](https://community.homey.app/t/zigbee-gone/7189/8 "2019-01-22T07:28:41Z")
Same here, am also on V2 and had the same. Pulled the plug and worked again after that. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [February 5, 2025, 1:22am UTC](https://community.homey.app/t/zigbee-gone/7189/9 "2025-02-05T01:22:49Z")
Archived on February 5, 2025, 1:22am UTC