# Zigbee fully down **URL:** \ **Category:** Questions & Help\ **Tags:** zigbee\ **Created:** [January 5, 2021, 3:36pm UTC](https://community.homey.app/t/zigbee-fully-down/40509 "2021-01-05T15:36:13Z")\ **Posts on this page:** 11\ **Page:** 2
**Author:** ![Felho](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/felho/32/38916_2.png) [@Felho](https://community.homey.app/u/Felho)\ **Post date:** [March 5, 2023, 2:20pm UTC](https://community.homey.app/t/zigbee-fully-down/40509/22 "2023-03-05T14:20:02Z")
Not fix it. ---
**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\ **Post date:** [March 5, 2023, 2:29pm UTC](https://community.homey.app/t/zigbee-fully-down/40509/23 "2023-03-05T14:29:11Z")
Start up of Zigbee can take a while, don’t jump into conclusions but after an hour. ---
**Author:** ![Felho](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/felho/32/38916_2.png) [@Felho](https://community.homey.app/u/Felho)\ **Post date:** [March 5, 2023, 5:16pm UTC](https://community.homey.app/t/zigbee-fully-down/40509/24 "2023-03-05T17:16:57Z")
Not fixing. I deleted all aqara smart plug and hue smart plag, and reset them. And if I want to add homey not connecting but devices is paring mode. I think my homey zigbee chip is died!☹ ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [March 5, 2023, 8:10pm UTC](https://community.homey.app/t/zigbee-fully-down/40509/25 "2023-03-05T20:10:48Z")
Start in recovery mode Then do “full software download” Solved many “dead” zigbee issues > [@\[HowTo\]\[Pro\] Restarting Homey Pro to Recovery Mode - Adv. Options From Mobile](https://community.homey.app/t/howto-pro-restarting-homey-pro-to-recovery-mode-adv-options-from-mobile/61222): > > This option is only for Homey (Pro) models “Early 2016”, “Early 2018” and “Early 2019” so Only the White Ball’s Sometimes you need the extra options, things hidden for normal use, for example: Full Firmware download Complete Reset to sell your old Homey Or maybe you just want to change Homey’s WiFi. There are now a couple of extra options in the mobile Apps, so no need to use an FireFox or Chome Browser with flags enabled to press the Alt- key on your keyboard. Just use your App from no… ---
**Author:** ![Felho](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/felho/32/38916_2.png) [@Felho](https://community.homey.app/u/Felho)\ **Post date:** [March 6, 2023, 4:26am UTC](https://community.homey.app/t/zigbee-fully-down/40509/26 "2023-03-06T04:26:21Z")
Thx I read it forum and do it yesterday but not solved. ![Képernyőfotó 2023-03-06 - 8.00.58](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/4/34b79e2e83cb0eaf3916f51e1d6f904aa188acd7.jpeg) ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [March 6, 2023, 11:17am UTC](https://community.homey.app/t/zigbee-fully-down/40509/27 "2023-03-06T11:17:55Z")
I see you did not follow best practices for creating stable Zigbee network. [https://support.homey.app/hc/en-us/articles/360019239879-Creating-a-stable-Zigbee-network-with-Homey-Pro](https://support.homey.app/hc/en-us/articles/360019239879-Creating-a-stable-Zigbee-network-with-Homey-Pro) Also some info on inability to pair devices [https://support.homey.app/hc/en-us/articles/360019240259-Resolving-Zigbee-pairing-issues](https://support.homey.app/hc/en-us/articles/360019240259-Resolving-Zigbee-pairing-issues) Last but not least, check recommendations provided you by this script > [@\[Community Survey\] Homey v5 ZigBee Health check and statistics collection (HomeyScript)](https://community.homey.app/t/community-survey-homey-v5-zigbee-health-check-and-statistics-collection-homeyscript/44231): > > Hi Guys, With the ZigBee improvements in Homey Firmware v5 and reading about all tips for building and fixing a good ZigBee mesh network I wanted to know how big ZigBee Meshes grow on Homey and how Happy the Homey users are with it. To collect all Data I ask you to run a [HomeyScript](https://homey.app/en-gb/app/com.athom.homeyscript/HomeyScript/) on your Homey V5 and report back some results here. The script is placed on my Github as it is to large for here. For copying the script to HomeyScript you can better open it [RAW here!](https://raw.githubusercontent.com/Dijker/nu.Dijker.UnseenHomeyScripts/master/ZigBeeHealth.js) How to run the script: I… ---
**Author:** ![Felho](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/felho/32/38916_2.png) [@Felho](https://community.homey.app/u/Felho)\ **Post date:** [March 6, 2023, 11:42am UTC](https://community.homey.app/t/zigbee-fully-down/40509/28 "2023-03-06T11:42:53Z")
I have stable zigbee networks but Saturday night fully down and not response all router and enddivace. I tray delete and re add smart plug zigbee router but homey not see Aqara or Philips plug. And not fixit. Thx I will be check the script version I hope this is help me… ---
**Author:** ![Felho](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/felho/32/38916_2.png) [@Felho](https://community.homey.app/u/Felho)\ **Post date:** [March 6, 2023, 5:29pm UTC](https://community.homey.app/t/zigbee-fully-down/40509/29 "2023-03-06T17:29:10Z")
I try to script and controllerState =\> {“panId”:41011, “extendedPanId”:“13:a3:bb:81:18:03:a7:80”, “IEEEAddress”:“00:12:4b:00:22:6f:1f:a5”, “networkKey”:“7f:5e:87:8b:3a:15:ab:af:7a:b3:5e:36:c7:76:9f:e6”, “networkAddress”:0, “channel”:13, “chipVersion”:0, “transportRev”:2, “zstackVersion”:“2.6.3-20190619”}’ -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-[2: logStatInfo]-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Platform : linux 4.14.15-g3c513a6eca Node.JS v12.22.11 Model : Homey Pro (Early 2019) - Model ID homey3d CPUs #/Model/Speed : 2 x ARMv7 Processor rev 10 (v7l) - 996 Mhz. Homey Firmware : 8.1.3 Memory Total : 996 MB - Free : 78112 KB - (8%) Data and Time : Tuesday 7th March 2023 07:23:29 Zone Europe/Budapest [2023-03-07T06:23:29.853Z] Uptime : 0d + 23:08:03 -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-[3: Zigbee Network Data]-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- # Nodes : 24 # Routers : 12 # EndDevice : 12 # manufacturerNames : 7 > manufacturerNames : [“frient A/S”,“innr”,“LUMI”,“Philips”,“”,“GLEDOPTO”,“Immax”] # modelIds : 12 > modelIds : [“MOSZB-140”,“RS 230 C”,“lumi.remote.b186acn01”,“LCT001”,“WISZB-121”,“lumi.switch.l1aeu1”,“GL-B-007P”,“IM-Z3.0-DIM”,“lumi.plug.maeu01”,“lumi.remote.b1acn01”,“lumi.sensor\_wleak.aq1”,“lumi.switch.l2aeu1”] > -=-=-=-=-=-=-=-=-=-=-=-=-=-[3b: routing is an ephemeral state and may change at any time]-=-=-=-=-=-=-=-=-=-=-=-=-=- # Bad Routes : 6 # Routes 0 hops : 9 # Routes 1 hops : 15 -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-[4: Devices with Error in Route]-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- 8916 - (LUMI - lumi.remote.b186acn01) 13435 - (LUMI - lumi.remote.b186acn01) 15612 - ( - lumi.remote.b186acn01) 24671 - (LUMI - lumi.switch.l2aeu1) 57566 - (GLEDOPTO - GL-B-007P) 57804 - (LUMI - lumi.remote.b1acn01) -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-[5: Devices active Routing]-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- 8689 - (innr - RS 230 C) 33419 - (innr - RS 230 C) 47975 - (innr - RS 230 C) 31544 - (LUMI - lumi.plug.maeu01) 39348 - (innr - RS 230 C) 59682 - (innr - RS 230 C) -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-[6: Zigbee Health Advices]-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Try fixing the device with bad routes For more info read [Fixing disconnected Zigbee devices (without having to modify all flows) - Devices - Homey Community Forum](https://community.athom.com/t/fixing-disconnected-zigbee-devices-without-having-to-modify-all-flows/37896) -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-[7: Zigbee Reporting Data]-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- > reporting : 0,“00124b00226f1fa5”,3,false,“Homey Pro (Early 2019)”,“8.1.3”,0,13,0,2,“2.6.3-20190619”,24,12,12,7,12,6,false,“#”,6,9,15 , $ ——————————————————— ✅ Script Success ↩ Returned: "Please report above text back on Community [[Community Survey] Homey v5 ZigBee Health check and statistics collection (HomeyScript) - Questions & Help - Homey Community Forum](https://community.athom.com/t/44231) " ---
**Author:** ![Felho](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/felho/32/38916_2.png) [@Felho](https://community.homey.app/u/Felho)\ **Post date:** [March 9, 2023, 10:24pm UTC](https://community.homey.app/t/zigbee-fully-down/40509/30 "2023-03-09T22:24:55Z")
Now I fix it thanks for all help me. I reset zigbee and add all devices 1by1. Now is working ---
**Author:** ![Glenn\_K](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/glenn_k/32/79671_2.png) [@Glenn\_K](https://community.homey.app/u/Glenn_K)\ **Post date:** [November 9, 2024, 2:22pm UTC](https://community.homey.app/t/zigbee-fully-down/40509/31 "2024-11-09T14:22:20Z")
Thank you. The setup link does not work on desktop ☹ any other link? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 10, 2024, 1:14am UTC](https://community.homey.app/t/zigbee-fully-down/40509/32 "2024-11-10T01:14:15Z")
That’s deprecated info, Glenn; Check the new howto [here](https://community.homey.app/t/zigbee-fully-down/40509/25). Oh, and it’s Pro 2016-2019 only. For Pro 2023, use this howto: > **[Connecting Homey Pro (Early 2023) to a PC or Mac with USB](https://support.homey.app/hc/en-us/articles/7263435817116-Connecting-Homey-Pro-Early-2023-to-a-PC-or-Mac-with-USB)** > > You can connect Homey Pro (Early 2023) to a PC or Mac to create a local backup, restore it, update the software, and perform a factory reset. Here, we walk you through how it works. > > 1. Unplug Home... [Previous page](https://community.homey.app/t/zigbee-fully-down/40509.md?page=1)