# Zigbee down pro 2023

**URL:** <https://community.homey.app/t/zigbee-down-pro-2023/79472>\
**Category:** Questions & Help\
**Created:** [April 19, 2023, 6:14am UTC](https://community.homey.app/t/zigbee-down-pro-2023/79472 "2023-04-19T06:14:44Z")\
**Posts on this page:** 1\
**Showing post:** 9

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [April 19, 2023, 4:15pm UTC](https://community.homey.app/t/zigbee-down-pro-2023/79472/9 "2023-04-19T16:15:09Z")

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> [@JeeHaa](#):
>
> Reported to Athom using the Asana form + diags twice, but never received a reply.

Hmmmm that makes it sound they ignore customers and early adopters, which is hard to believe by me.  
When I submit an issue, I always get a _real person_ reply on the same or the next business day.

How things work (according to Athom)

> [@Homey 2023 reboots en connectie verlies](https://community.homey.app/t/homey-2023-reboots-en-connectie-verlies/79202/14):
>
> - They’ll only reply when more info is needed from you:
> 
> ![Screenshot_20230413-174953_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/f/cfe4b114db9ad421c3a5dcb223ebbf1c7ae17518.jpeg)
> 
> - And this is stated above it, when you want to discuss, just submit a ticket to support:
> 
> ![Screenshot_20230413-174932_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/d/fde842c66ff8ebc327c65c24481c924c22e5c67c.jpeg)

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