# Zigbee devices not showing route **URL:** \ **Category:** Questions & Help\ **Tags:** zigbee\ **Created:** [February 19, 2023, 3:10pm UTC](https://community.homey.app/t/zigbee-devices-not-showing-route/76652 "2023-02-19T15:10:01Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![Bjornar\_Gulhaugen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bjornar_gulhaugen/32/19794_2.png) [@Bjornar\_Gulhaugen](https://community.homey.app/u/Bjornar_Gulhaugen)\ **Post date:** [February 19, 2023, 3:10pm UTC](https://community.homey.app/t/zigbee-devices-not-showing-route/76652/1 "2023-02-19T15:10:01Z")
Hello… I’m wondering if anyone knows why it doesn’t show which route my zigbee devices are taking? ![Skjermbilde](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/a/9ac1cde6ffe5f04fa93c1ecd6bdfcb8861e631c2.jpeg) ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [February 19, 2023, 5:07pm UTC](https://community.homey.app/t/zigbee-devices-not-showing-route/76652/2 "2023-02-19T17:07:28Z")
Do the devices work? ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [February 19, 2023, 5:31pm UTC](https://community.homey.app/t/zigbee-devices-not-showing-route/76652/3 "2023-02-19T17:31:44Z")
> [@Bjornar\_Gulhaugen](#): > > which route my zigbee devices Have you maybe removed some of the Router recently ? That usually happens when you remove eg. non-battery operated device. Also please note you have not created Zigbee mesh as recommended per Athom - [https://support.homey.app/hc/en-us/articles/360019239879-Creating-a-stable-Zigbee-network-with-Homey-Pro](https://support.homey.app/hc/en-us/articles/360019239879-Creating-a-stable-Zigbee-network-with-Homey-Pro) Also try to interview Routers (Node 8 and 13) and restart Homey, if you will see any difference. ---
**Author:** ![Bjornar\_Gulhaugen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bjornar_gulhaugen/32/19794_2.png) [@Bjornar\_Gulhaugen](https://community.homey.app/u/Bjornar_Gulhaugen)\ **Post date:** [February 19, 2023, 6:59pm UTC](https://community.homey.app/t/zigbee-devices-not-showing-route/76652/4 "2023-02-19T18:59:16Z")
yes all the devices work as they should 🤷‍♂️ ---
**Author:** ![Bjornar\_Gulhaugen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bjornar_gulhaugen/32/19794_2.png) [@Bjornar\_Gulhaugen](https://community.homey.app/u/Bjornar_Gulhaugen)\ **Post date:** [February 19, 2023, 7:08pm UTC](https://community.homey.app/t/zigbee-devices-not-showing-route/76652/5 "2023-02-19T19:08:14Z")
Thanks for reply. I added a new router yesterday, but before that i only had one besides homey. I have recently understood that it is important to have several routers. I have considered removing all the devices and starting over. I tried interviewing node 8 and 13 now, and restarting homey, but that didn’t help ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [February 19, 2023, 7:23pm UTC](https://community.homey.app/t/zigbee-devices-not-showing-route/76652/6 "2023-02-19T19:23:00Z")
> [@Bjornar\_Gulhaugen](#): > > I have considered removing all the devices and starting over. Try to pair them again without removal and then restart Homey…might be working as well. But if they works, it’s might not be required to do so… even myself I consider it as kind of indication that all is fine or not. Just for sure, you are not using your Homey eg. for years even never performed Zigbee reset, right ? You may also run script to see, if anything is really bad - [[Community Survey] Homey v5 ZigBee Health check and statistics collection (HomeyScript)](https://community.homey.app/t/community-survey-homey-v5-zigbee-health-check-and-statistics-collection-homeyscript/44231) ---
**Author:** ![Bjornar\_Gulhaugen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bjornar_gulhaugen/32/19794_2.png) [@Bjornar\_Gulhaugen](https://community.homey.app/u/Bjornar_Gulhaugen)\ **Post date:** [February 19, 2023, 7:34pm UTC](https://community.homey.app/t/zigbee-devices-not-showing-route/76652/7 "2023-02-19T19:34:02Z")
Okay. You mean to re-pair the devices without removing them first? Am I understanding you correctly? > [@Sharkys](#): > > Just for sure, you are not using your Homey eg. for years even never performed Zigbee reset, right ? I bought homey pro December 2019 and no I have never reset my zigbee network. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [February 19, 2023, 7:48pm UTC](https://community.homey.app/t/zigbee-devices-not-showing-route/76652/8 "2023-02-19T19:48:43Z")
> [@Bjornar\_Gulhaugen](#): > > Am I understanding you correctly? Yes > [@Bjornar\_Gulhaugen](#): > > I have never reset my zigbee network That script above will tell you if anything is wrong. I do expect you are running on latest fw v8.1.2, correct ? If you see on [https://tools.developer.homey.app/tools/zigbee](https://tools.developer.homey.app/tools/zigbee) network key “01:03:05:07:09:0b:0d:0f:00:02:04:06:08:0a:0c:0d” - then you should perform Zigbee reset anyway and re-add all the devices. ;-( Check out more on [Cve-2020-28952](https://community.homey.app/t/cve-2020-28952/45343) ---
**Author:** ![Bjornar\_Gulhaugen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bjornar_gulhaugen/32/19794_2.png) [@Bjornar\_Gulhaugen](https://community.homey.app/u/Bjornar_Gulhaugen)\ **Post date:** [February 19, 2023, 7:55pm UTC](https://community.homey.app/t/zigbee-devices-not-showing-route/76652/9 "2023-02-19T19:55:27Z")
Yes, I have v8.1.2, Here is my network key: ![network key](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/1/e1e1b28adbd6e5dc4699d44ebb546b9482367aa4.jpeg) So I should reset the network then 🤷‍♂️ ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [February 19, 2023, 8:08pm UTC](https://community.homey.app/t/zigbee-devices-not-showing-route/76652/10 "2023-02-19T20:08:22Z")
> [@Bjornar\_Gulhaugen](#): > > should reset the network then Reset, add all devices again and fix all flows…search forum for script how to make it easier for you ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [February 20, 2023, 12:00am UTC](https://community.homey.app/t/zigbee-devices-not-showing-route/76652/11 "2023-02-20T00:00:42Z")
> [@Bjornar\_Gulhaugen](#): > > yes all the devices work as they should 🤷‍♂️ Not meant to be funny, but if all zigbee works fine, please just ignore that overview. You don’t have any influence to which device use which hop(s) anyways. (“don’t fix what ain’t broken”). Just my opinion 😁 ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [February 20, 2023, 6:06am UTC](https://community.homey.app/t/zigbee-devices-not-showing-route/76652/12 "2023-02-20T06:06:27Z")
Yep, also one of the possibility - however based on my experience, usually such devices will sooner or later misbehave (eg. respond later, update values randomly or suddenly not at all etc.) So it’s like house cleaning - you don’t have to do it but sometimes it’s better to do that 🙂 ---
**Author:** ![Bjornar\_Gulhaugen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bjornar_gulhaugen/32/19794_2.png) [@Bjornar\_Gulhaugen](https://community.homey.app/u/Bjornar_Gulhaugen)\ **Post date:** [February 20, 2023, 5:11pm UTC](https://community.homey.app/t/zigbee-devices-not-showing-route/76652/13 "2023-02-20T17:11:20Z")
Yes, I understand what you mean. But I have some challenges with my zigbee network at times. I am struggling to connect a few devices and some devices stop working sometimes. Guess I’ll just have to do this. Bought 3 new routers today, so think maybe that will make everything a bit more stable 🙂 ---
**Author:** ![Bjornar\_Gulhaugen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bjornar_gulhaugen/32/19794_2.png) [@Bjornar\_Gulhaugen](https://community.homey.app/u/Bjornar_Gulhaugen)\ **Post date:** [February 20, 2023, 6:54pm UTC](https://community.homey.app/t/zigbee-devices-not-showing-route/76652/14 "2023-02-20T18:54:53Z")
Now everything was much better after resetting the zigbee network, and adding more routers. The only problem now is that I can’t get the Aqara motion sensors in again. They worked before. It registers that I want to pair it, but it just fails. Any tips? i have 4 of them and all fail. ![routezigbee](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/2/a2f01bf691a63080139500b8f2c709578d8c0ce5.jpeg) ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [February 20, 2023, 7:28pm UTC](https://community.homey.app/t/zigbee-devices-not-showing-route/76652/15 "2023-02-20T19:28:38Z")
Zigbee Routers added first ? Try to replace battery, if it doesn’t help, try Power the Plug (PtP) … ---
**Author:** ![Bjornar\_Gulhaugen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bjornar_gulhaugen/32/19794_2.png) [@Bjornar\_Gulhaugen](https://community.homey.app/u/Bjornar_Gulhaugen)\ **Post date:** [February 20, 2023, 7:51pm UTC](https://community.homey.app/t/zigbee-devices-not-showing-route/76652/16 "2023-02-20T19:51:23Z")
Yes, zigbee routers were added first. But changed the battery, and went around different places in the house, then I was able to add them after many attempts. Thanks for many good tips Sharkys 😃 ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [February 20, 2023, 8:07pm UTC](https://community.homey.app/t/zigbee-devices-not-showing-route/76652/17 "2023-02-20T20:07:48Z")
> [@Bjornar\_Gulhaugen](#): > > Thanks for many good tips Sharkys No pb mate, with 74 Zigbee devices, I do have some practice already 😉 Keeping fingers crossed so that you will not have to repeat that anymore ! ---
**Author:** ![Davy\_Manderveld](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/davy_manderveld/32/31337_2.png) [@Davy\_Manderveld](https://community.homey.app/u/Davy_Manderveld)\ **Post date:** [February 24, 2023, 11:37am UTC](https://community.homey.app/t/zigbee-devices-not-showing-route/76652/18 "2023-02-24T11:37:23Z")
How do you get this overview of the zigbee network in homey? ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [February 24, 2023, 11:40am UTC](https://community.homey.app/t/zigbee-devices-not-showing-route/76652/19 "2023-02-24T11:40:04Z")
> [@Zigbee devices not showing route](https://community.homey.app/t/zigbee-devices-not-showing-route/76652/8): > > Yes That script above will tell you if anything is wrong. I do expect you are running on latest fw v8.1.2, correct ? If you see on [Homey Developer Tools](https://tools.developer.homey.app/tools/zigbee) network key “01:03:05:07:09:0b:0d:0f:00:02:04:06:08:0a:0c:0d” - then you should perform Zigbee reset anyway and re-add all the devices. ;-( Check out more on [Cve-2020-28952](https://community.homey.app/t/cve-2020-28952/45343)