# Zigbee dead **URL:** \ **Category:** Questions & Help\ **Tags:** zigbee\ **Created:** [August 23, 2021, 8:34pm UTC](https://community.homey.app/t/zigbee-dead/50753 "2021-08-23T20:34:29Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [August 23, 2021, 8:38pm UTC](https://community.homey.app/t/zigbee-dead/50753/2 "2021-08-23T20:38:57Z")
Contact Athom support and/or try this on own risk: > [@Zigbee issue (5.0.0-rc47)](https://community.homey.app/t/zigbee-issue-5-0-0-rc47/38556/6): > > After contact with Athom and several different solutions I can tell that the following worked for me: Put your Homey in recovering mode Go to [setup.athom.com](http://setup.athom.com) to reinstall Reinstall through your browser, not by the Android or IOS app While the Homey is searching for updates, press the ALT button. Select ‘Download full update’ Keep your user data Perform a FULL Zigbee reset otherwise the problem will come back after several hours. EDIT: Athom would like to know how big the issue is, so please a… O, and Contact Athom support anyway… --- _[View the full topic](https://community.homey.app/t/zigbee-dead/50753)._