# Zigbee dead

**URL:** <https://community.homey.app/t/zigbee-dead/50753>\
**Category:** Questions & Help\
**Tags:** zigbee\
**Created:** [August 23, 2021, 8:34pm UTC](https://community.homey.app/t/zigbee-dead/50753 "2021-08-23T20:34:29Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Mou5e](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mou5e/32/3870_2.png) [@Mou5e](https://community.homey.app/u/Mou5e)\
**Post date:** [August 23, 2021, 8:34pm UTC](https://community.homey.app/t/zigbee-dead/50753/1 "2021-08-23T20:34:29Z")

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Recently, my zigbee devices started acting irradicly. I waited to the next update of both Homey and the apps, but nothing changed. Until now. But now zigbee seems to be dead in its entirety. All my zigbee devices are unreachable.

Is that possilble?

In Developer - Zigbee i just get a red box with «Zigbee could not be started».

Tried several restarts, and keeping it off for 1+ min. What to try next?

Homey Pro, v. 7.1.1

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [August 23, 2021, 8:38pm UTC](https://community.homey.app/t/zigbee-dead/50753/2 "2021-08-23T20:38:57Z")

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Contact Athom support

and/or try this on own risk:

> [@Zigbee issue (5.0.0-rc47)](https://community.homey.app/t/zigbee-issue-5-0-0-rc47/38556/6):
>
> After contact with Athom and several different solutions I can tell that the following worked for me: Put your Homey in recovering mode Go to [setup.athom.com](http://setup.athom.com) to reinstall Reinstall through your browser, not by the Android or IOS app While the Homey is searching for updates, press the ALT button. Select ‘Download full update’ Keep your user data Perform a FULL Zigbee reset otherwise the problem will come back after several hours. EDIT: Athom would like to know how big the issue is, so please a…

O, and Contact Athom support anyway…

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**Author:** ![Edwin\_D](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/edwin_d/32/136417_2.png) [@Edwin\_D](https://community.homey.app/u/Edwin_D)\
**Post date:** [August 23, 2021, 8:51pm UTC](https://community.homey.app/t/zigbee-dead/50753/3 "2021-08-23T20:51:59Z")

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The full zigbee reset has fixed a lot of problems for a lot of people. However, it is a pain because you need to fix all flows.

Also, the full firmware download does provide a permanent solution for a lot of people too, and it is non destructive. So try that first and use the zigbee reset as a last resort.

Oh, and contact Athom 🙂

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**Author:** ![Mike1233](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike1233/32/20991_2.png) [@Mike1233](https://community.homey.app/u/Mike1233)\
**Post date:** [August 23, 2021, 10:50pm UTC](https://community.homey.app/t/zigbee-dead/50753/4 "2021-08-23T22:50:03Z")

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> [@Mou5e](#):
>
> Tried several restarts, and keeping it off for 1+ min.

I hope you did a restart for at least 11 minutes.  
Think you made a typo or?

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [February 5, 2025, 1:23am UTC](https://community.homey.app/t/zigbee-dead/50753/5 "2025-02-05T01:23:19Z")

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Archived on February 5, 2025, 1:23am UTC