# Zigbee could not be started **URL:** \ **Category:** Questions & Help\ **Tags:** zigbee\ **Created:** [January 1, 2023, 4:43pm UTC](https://community.homey.app/t/zigbee-could-not-be-started/74432 "2023-01-01T16:43:07Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Brian\_Hjortholm](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brian_hjortholm/32/56489_2.png) [@Brian\_Hjortholm](https://community.homey.app/u/Brian_Hjortholm)\ **Post date:** [January 1, 2023, 4:43pm UTC](https://community.homey.app/t/zigbee-could-not-be-started/74432/1 "2023-01-01T16:43:07Z")
Zigbee could not be started. My Homey has been working fine. a week ago it lost all zigbee modules, I restored my homey and it worked. In that case it no longer works and I get the message “Zigbee could not be started.” I have tried everything, restore, update, different power supply, nothing works. I hope someone can help ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 1, 2023, 7:09pm UTC](https://community.homey.app/t/zigbee-could-not-be-started/74432/2 "2023-01-01T19:09:44Z")
Don’t forget to try another usb cable as well! Else: Start in recovery, and perform the so called “full software download”. This solved the zigbee issue for several users. ---
**Author:** ![Brian\_Hjortholm](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brian_hjortholm/32/56489_2.png) [@Brian\_Hjortholm](https://community.homey.app/u/Brian_Hjortholm)\ **Post date:** [January 1, 2023, 9:41pm UTC](https://community.homey.app/t/zigbee-could-not-be-started/74432/3 "2023-01-01T21:41:26Z")
Homey starts and I can easily enter homey. Homey writes so that it cannot start zigbee. I’ve tried restoring, it doesn’t help ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [January 1, 2023, 9:47pm UTC](https://community.homey.app/t/zigbee-could-not-be-started/74432/4 "2023-01-01T21:47:25Z")
Then contact Athom support. ---
**Author:** ![Keith\_Jacobsen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/keith_jacobsen/32/30512_2.png) [@Keith\_Jacobsen](https://community.homey.app/u/Keith_Jacobsen)\ **Post date:** [March 30, 2023, 12:32pm UTC](https://community.homey.app/t/zigbee-could-not-be-started/74432/5 "2023-03-30T12:32:33Z")
I had the same problem … This procedure from Athom Support made my day 🙂 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/2/5227f7f75bb291b6dbf4d38293852903abd11e50.png) Good luck ---
**Author:** ![AlwinK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alwink/32/60974_2.png) [@AlwinK](https://community.homey.app/u/AlwinK)\ **Post date:** [January 21, 2025, 9:26pm UTC](https://community.homey.app/t/zigbee-could-not-be-started/74432/6 "2025-01-21T21:26:22Z")
Had the exact same problem ’ Zigbee could not be started’ and after the support mailed me the same solution Keith posted I just found this post LOL. Baseline, reinstall the firmware exactly like described and it should work. ---
**Author:** ![DeBossDK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/debossdk/32/105832_2.png) [@DeBossDK](https://community.homey.app/u/DeBossDK)\ **Post date:** [August 9, 2025, 5:48pm UTC](https://community.homey.app/t/zigbee-could-not-be-started/74432/7 "2025-08-09T17:48:45Z")
Awesome… I just had the problem with “Zigbee could not be started”, and this solution fixed it!! Thanks! ---
**Author:** ![MNHPetersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mnhpetersen/32/131659_2.png) [@MNHPetersen](https://community.homey.app/u/MNHPetersen)\ **Post date:** [October 23, 2025, 8:19pm UTC](https://community.homey.app/t/zigbee-could-not-be-started/74432/8 "2025-10-23T20:19:10Z")
Same happened to me and this solution fixed it. Now I have a happy wife again. 😀