# Zigbee broken? Homey Pro 2019

**URL:** <https://community.homey.app/t/zigbee-broken-homey-pro-2019/122618>\
**Category:** Questions & Help\
**Tags:** zigbee, homey-pro\
**Created:** [December 4, 2024, 8:55am UTC](https://community.homey.app/t/zigbee-broken-homey-pro-2019/122618 "2024-12-04T08:55:58Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [December 4, 2024, 3:19pm UTC](https://community.homey.app/t/zigbee-broken-homey-pro-2019/122618/2 "2024-12-04T15:19:26Z")

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Hi Pat,

The first things you can do

1. Change the power brick for a decent one, like a Samsung charger or Ipad charger. Replace the USB cable as well.  
(The original power brick _could_ degrade over time, it outputs lower voltages, causing weird issues)
2. If step 1.) doesn’t make a difference, install the “full software download”. This installs Homey firmware from scratch and solved weird zigbee issues.  
Start Homey in Recovery Mode to proceed.

Here’s an excellent how-to:

> [@\[HowTo\]\[Pro\] Restarting Homey Pro to Recovery Mode - Adv. Options From Mobile](https://community.homey.app/t/howto-pro-restarting-homey-pro-to-recovery-mode-adv-options-from-mobile/61222):
>
> This option is only for Homey (Pro) models “Early 2016”, “Early 2018” and “Early 2019” so Only the White Ball’s Sometimes you need the extra options, things hidden for normal use, for example: Full Firmware download Complete Reset to sell your old Homey Or maybe you just want to change Homey’s WiFi. There are now a couple of extra options in the mobile Apps, so no need to use an FireFox or Chome Browser with flags enabled to press the Alt- key on your keyboard. Just use your App from no…

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