# Zigbee add new device turns blank screen

**URL:** <https://community.homey.app/t/zigbee-add-new-device-turns-blank-screen/2683>\
**Category:** Devices\
**Created:** [October 10, 2018, 8:14pm UTC](https://community.homey.app/t/zigbee-add-new-device-turns-blank-screen/2683 "2018-10-10T20:14:38Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![erik\_van\_der\_vlugt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/erik_van_der_vlugt/32/7831_2.png) [@erik\_van\_der\_vlugt](https://community.homey.app/u/erik_van_der_vlugt)\
**Post date:** [October 10, 2018, 8:14pm UTC](https://community.homey.app/t/zigbee-add-new-device-turns-blank-screen/2683/1 "2018-10-10T20:14:38Z")

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Hi,

When i want to add a zigbee device, it first comes with a blank screen saying, follow instructions, then after a few seconds it comes with a blank screen add Zigbee device. But there is nothing on the screen. Only thing to do is press the x button.

I allready reset my zigbee network (ps this is the first time i want to use zigbee)  
And my homey updates are up to date.

Anyone having the same problem or does anyone have a solution?

Thnks in advance

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**Author:** ![erik\_van\_der\_vlugt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/erik_van_der_vlugt/32/7831_2.png) [@erik\_van\_der\_vlugt](https://community.homey.app/u/erik_van_der_vlugt)\
**Post date:** [October 11, 2018, 7:23am UTC](https://community.homey.app/t/zigbee-add-new-device-turns-blank-screen/2683/3 "2018-10-11T07:23:46Z")

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This happens with the zigbee setup from homey itself and also with the kaku trust zigbee app

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**Author:** ![maarten18](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/maarten18/32/19633_2.png) [@maarten18](https://community.homey.app/u/maarten18)\
**Post date:** [November 7, 2018, 6:47pm UTC](https://community.homey.app/t/zigbee-add-new-device-turns-blank-screen/2683/4 "2018-11-07T18:47:48Z")

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I’m having the same issue. Can’t delete or add zigbee devices, both give a blank screen. The zigbee network also has a reset button, but I _really_ don’t want to add all my devices again.  
Anyone been able to solve this?

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**Author:** ![maarten18](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/maarten18/32/19633_2.png) [@maarten18](https://community.homey.app/u/maarten18)\
**Post date:** [November 7, 2018, 7:05pm UTC](https://community.homey.app/t/zigbee-add-new-device-turns-blank-screen/2683/5 "2018-11-07T19:05:10Z")

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I was able to add my zigbee device via the Homey software on windows, but not via the web interface.