# You're not authorized to access this page

**URL:** <https://community.homey.app/t/youre-not-authorized-to-access-this-page/160390>\
**Category:** Questions & Help\
**Created:** [October 5, 2026, 12:54pm UTC](https://community.homey.app/t/youre-not-authorized-to-access-this-page/160390 "2026-10-05T12:54:42Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Chuck](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chuck/32/146201_2.png) [@Chuck](https://community.homey.app/u/Chuck)\
**Post date:** [October 5, 2026, 12:54pm UTC](https://community.homey.app/t/youre-not-authorized-to-access-this-page/160390/1 "2026-10-05T12:54:42Z")

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Trying to restore a backup by following this page: [https://support.homey.app/hc/en-us/articles/11398378003740-Restore-a-backup-on-Homey-Pro](https://support.homey.app/hc/en-us/articles/11398378003740-Restore-a-backup-on-Homey-Pro)

I reset the homey pro 2026 to factory. It is breathing blue. I click on the [setup process](https://support.homey.app/hc/en-us/articles/7262272408732) link in that article and I get the authorization error above.

I iPhone app just says 'Cannot connect to Homey Pro 2026.

Help please.

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**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\
**Post date:** [October 5, 2026, 1:02pm UTC](https://community.homey.app/t/youre-not-authorized-to-access-this-page/160390/2 "2026-10-05T13:02:42Z")

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Seems to be a dead link. Anyway, you’ll need to perform the setup process in the Homey app on your phone (not via a link in the support article). Make sure Bluetooth is enabled on your phone.

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**Author:** ![Chuck](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chuck/32/146201_2.png) [@Chuck](https://community.homey.app/u/Chuck)\
**Post date:** [October 5, 2026, 1:05pm UTC](https://community.homey.app/t/youre-not-authorized-to-access-this-page/160390/3 "2026-10-05T13:05:41Z")

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Thanks for the reply. Bluetooth is enabled but when I try to connect the BLUFI\_HOMEY\_PRO device I just get 'Pairing Unsuccessful".

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**Author:** ![Chuck](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chuck/32/146201_2.png) [@Chuck](https://community.homey.app/u/Chuck)\
**Post date:** [October 5, 2026, 1:20pm UTC](https://community.homey.app/t/youre-not-authorized-to-access-this-page/160390/4 "2026-10-05T13:20:10Z")

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Never mind. I was able to connect to it and have started the restore.

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**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\
**Post date:** [October 5, 2026, 1:26pm UTC](https://community.homey.app/t/youre-not-authorized-to-access-this-page/160390/5 "2026-10-05T13:26:12Z")

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> [@Chuck](#):
>
> 'Pairing Unsuccessful"

I see you’ve already solved this, but for anyone else reading: you can’t connect to that device from your phone’s Bluetooth settings. Only the Homey mobile app can connect to Homey Pro

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**Author:** ![Chuck](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chuck/32/146201_2.png) [@Chuck](https://community.homey.app/u/Chuck)\
**Post date:** [October 5, 2026, 1:44pm UTC](https://community.homey.app/t/youre-not-authorized-to-access-this-page/160390/6 "2026-10-05T13:44:15Z")

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Yep. That was the issue. Thank you to everyone. I was in a bit of a panic thinking I’d just bricked it.