# You do not have any Homeys **URL:** \ **Category:** Questions & Help\ **Created:** [January 20, 2025, 3:00pm UTC](https://community.homey.app/t/you-do-not-have-any-homeys/128381 "2025-01-20T15:00:47Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Mattijs\_Brunink](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mattijs_brunink/32/120753_2.png) [@Mattijs\_Brunink](https://community.homey.app/u/Mattijs_Brunink)\ **Post date:** [January 20, 2025, 3:00pm UTC](https://community.homey.app/t/you-do-not-have-any-homeys/128381/1 "2025-01-20T15:00:47Z")
When i log in on the web site i got the message “You do not have any Homeys” but I do have them in the mobile app, also I can not sent in a support request, i got an black error, please help ![Screenshot 2025-01-20 155950](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/6/067236edb4452eccc13b6d498f026d3a007672f5.png) How can I submit my diagnostics reports codes? ---
**Author:** ![OH2TH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oh2th/32/111414_2.png) [@OH2TH](https://community.homey.app/u/OH2TH)\ **Post date:** [January 20, 2025, 4:14pm UTC](https://community.homey.app/t/you-do-not-have-any-homeys/128381/2 "2025-01-20T16:14:05Z")
Sounds like you are logging in with a different account than what you have in the mobile app. ---
**Author:** ![Mattijs\_Brunink](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mattijs_brunink/32/120753_2.png) [@Mattijs\_Brunink](https://community.homey.app/u/Mattijs_Brunink)\ **Post date:** [January 20, 2025, 4:38pm UTC](https://community.homey.app/t/you-do-not-have-any-homeys/128381/3 "2025-01-20T16:38:01Z")
It looks that way but i have only one and the same email address used, I have logged out on the app and now i can not reach the one with devices any more in the app as well in the app, but I can still see it via my partners account and the is a premium subscription on it… ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 21, 2025, 2:32am UTC](https://community.homey.app/t/you-do-not-have-any-homeys/128381/4 "2025-01-21T02:32:34Z")
When the app store says it can’t find any registered Homeys, you used an other login as when you logged in to the mobile app to create your Homey Cloud instance. > [@Mattijs\_Brunink](#): > > but I can still see it via my partners account and the is a premium subscription on it… You obviously have to use that account to log in to the app store. ---
**Author:** ![Mattijs\_Brunink](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mattijs_brunink/32/120753_2.png) [@Mattijs\_Brunink](https://community.homey.app/u/Mattijs_Brunink)\ **Post date:** [January 21, 2025, 12:58pm UTC](https://community.homey.app/t/you-do-not-have-any-homeys/128381/5 "2025-01-21T12:58:54Z")
I can but can not do much, he is not the Owner of the Homey but a Resident, I am the Owner but not with the account i can log in, i can even see on some screens the there are two accounts with the same email adres, but with only one (of cause) i can log in and that the one with the empty Homey… ---
**Author:** ![Mattijs\_Brunink](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mattijs_brunink/32/120753_2.png) [@Mattijs\_Brunink](https://community.homey.app/u/Mattijs_Brunink)\ **Post date:** [January 21, 2025, 1:19pm UTC](https://community.homey.app/t/you-do-not-have-any-homeys/128381/6 "2025-01-21T13:19:08Z")
I think with updating email address i have managed to access the other account, problem solved