# Woonveilig / Eguardia support **URL:** \ **Category:** Ideas & Suggestions\ **Created:** [August 26, 2018, 10:39pm UTC](https://community.homey.app/t/woonveilig-eguardia-support/615 "2018-08-26T22:39:03Z")\ **Posts on this page:** 16\ **Page:** 2
**Author:** ![Robebare](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robebare/32/320_2.png) [@Robebare](https://community.homey.app/u/Robebare)\ **Post date:** [January 31, 2019, 1:45pm UTC](https://community.homey.app/t/woonveilig-eguardia-support/615/21 "2019-01-31T13:45:14Z")
thx will have a look @Bram Will the Beta app also work for 1.5.13 ?? ---
**Author:** ![Robebare](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robebare/32/320_2.png) [@Robebare](https://community.homey.app/u/Robebare)\ **Post date:** [January 31, 2019, 2:10pm UTC](https://community.homey.app/t/woonveilig-eguardia-support/615/22 "2019-01-31T14:10:54Z")
So did try to install the app on 1.5.13, but it will not because my version is not compatible !! ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/c/c3909cc01db030196ad82fb8c75815750d93039e.png) @Bram this app was always part of my Home automation !! please make shure that it will also be compatible with 1,5,13 As it is my choice not to upgrade to 2.x I expect that the current functionality will remain as it is or was, so please have a look at this ---
**Author:** ![bvdbos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bvdbos/32/2352_2.png) [@bvdbos](https://community.homey.app/u/bvdbos)\ **Post date:** [January 31, 2019, 2:23pm UTC](https://community.homey.app/t/woonveilig-eguardia-support/615/23 "2019-01-31T14:23:41Z")
hasn’t been working for months? ---
**Author:** ![Robebare](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robebare/32/320_2.png) [@Robebare](https://community.homey.app/u/Robebare)\ **Post date:** [January 31, 2019, 3:46pm UTC](https://community.homey.app/t/woonveilig-eguardia-support/615/24 "2019-01-31T15:46:29Z")
Thats correct but there is a new Beta app in the app store ---
**Author:** ![bvdbos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bvdbos/32/2352_2.png) [@bvdbos](https://community.homey.app/u/bvdbos)\ **Post date:** [January 31, 2019, 5:39pm UTC](https://community.homey.app/t/woonveilig-eguardia-support/615/25 "2019-01-31T17:39:21Z")
> [@Robebare](#): > > As it is my choice not to upgrade to 2.x I expect that the current functionality will remain as it is or was, so please have a look at this You may expect the same functionality on 2.0.x as on 1.5.x indeed. As the previous functionality on 1.5.3 was “non-functional”, you must be satisfied now? ---
**Author:** ![bvdbos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bvdbos/32/2352_2.png) [@bvdbos](https://community.homey.app/u/bvdbos)\ **Post date:** [January 31, 2019, 5:47pm UTC](https://community.homey.app/t/woonveilig-eguardia-support/615/26 "2019-01-31T17:47:33Z")
But, clever remarks aside, the disfunctioning of WoonVeilig has nothing to do with the transition from 1.5.x to 2.x. The moment the issues started (almost a year ago?) I looked at FW and app versions and nothing changed on Homey’s side. > ---
**Author:** ![Robebare](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robebare/32/320_2.png) [@Robebare](https://community.homey.app/u/Robebare)\ **Post date:** [January 31, 2019, 5:57pm UTC](https://community.homey.app/t/woonveilig-eguardia-support/615/27 "2019-01-31T17:57:19Z")
Yes, but they are in contact with woonveilig again and today a new Beta app appeared in the store # WoonVeilig Athom B.V. v2.0.0 - 31.01.19 [https://apps.athom.com/app/nl.woonveilig](https://apps.athom.com/app/nl.woonveilig) and my installed version is 1.0.9. so as this is new with the new Woonveilig API I assume, ---
**Author:** ![bvdbos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bvdbos/32/2352_2.png) [@bvdbos](https://community.homey.app/u/bvdbos)\ **Post date:** [January 31, 2019, 6:04pm UTC](https://community.homey.app/t/woonveilig-eguardia-support/615/28 "2019-01-31T18:04:49Z")
let me rephrase then : it didn’t work on 1.5.x and still doesn’t work on 1.5.x so no change… TBH : I’d say Athom can just lower their compatibility and it might work… But for that there’s no use in complaining here, you’d better ask on [https://support.athom.com/hc/nl/requests/new](https://support.athom.com/hc/nl/requests/new) ---
**Author:** ![Robebare](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robebare/32/320_2.png) [@Robebare](https://community.homey.app/u/Robebare)\ **Post date:** [January 31, 2019, 6:07pm UTC](https://community.homey.app/t/woonveilig-eguardia-support/615/29 "2019-01-31T18:07:40Z")
as I already did also, and I did not complained !! justed asked questions 😀 _let me rephrase then : it didn’t work on 1.5.x and still doesn’t work on 1.5.x so no change…_ And id did work on our Homey’s before, and when the Api Changed Bram noted that they were waiting on Woonveilig and updated the App as they apperantly did, so just reminding him about his statment here. ---
**Author:** ![Lucas\_Maarten](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lucas_maarten/32/11556_2.png) [@Lucas\_Maarten](https://community.homey.app/u/Lucas_Maarten)\ **Post date:** [January 31, 2019, 6:51pm UTC](https://community.homey.app/t/woonveilig-eguardia-support/615/30 "2019-01-31T18:51:23Z")
Thanks Jamie! Just installed the beta but it doesn’t work unfortunately. I get a 403 forbidden error while searching for products to add after installing and logging in. Someone the same experience? ![Screenshot_20190131-191946_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/1/19863f6a3dd655f3c128b4e68f73b7837593d1d5.jpeg) ---
**Author:** ![Robebare](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robebare/32/320_2.png) [@Robebare](https://community.homey.app/u/Robebare)\ **Post date:** [February 1, 2019, 1:57pm UTC](https://community.homey.app/t/woonveilig-eguardia-support/615/31 "2019-02-01T13:57:36Z")
So received an answer recarding the app for 1.5 and they are only focusing on 2,0, as this functionality was there before, I consider this that they are stripping functionality from my device, and as stated by @Bram at that point it was “we are waiting for the new API of Woonveilig and we will update our app” ---
**Author:** ![wjay](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wjay/32/11773_2.png) [@wjay](https://community.homey.app/u/wjay)\ **Post date:** [February 7, 2019, 6:47pm UTC](https://community.homey.app/t/woonveilig-eguardia-support/615/32 "2019-02-07T18:47:59Z")
doesn’t work, it also crash the homey app. ---
**Author:** ![Slashroot](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/slashroot/32/12677_2.png) [@Slashroot](https://community.homey.app/u/Slashroot)\ **Post date:** [February 11, 2019, 3:48pm UTC](https://community.homey.app/t/woonveilig-eguardia-support/615/33 "2019-02-11T15:48:35Z")
I have a ticket open with the DEV at Athom. Reading status works OK, once you start creating flows where you try to set the state of WoonVeilig you need to select the device and the Athom App crashes. I have uploaded logs and waiting for response from DEV after the checked my logs. Support send the logs to the DEV team last Friday. Gr, Slashroot ---
**Author:** ![Slashroot](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/slashroot/32/12677_2.png) [@Slashroot](https://community.homey.app/u/Slashroot)\ **Post date:** [February 15, 2019, 5:46pm UTC](https://community.homey.app/t/woonveilig-eguardia-support/615/34 "2019-02-15T17:46:51Z")
I installed app version 2.0.8 using Test Flight (iphone) and now I was able to create a flow ---
**Author:** ![Theo\_Levert](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/theo_levert/32/4234_2.png) [@Theo\_Levert](https://community.homey.app/u/Theo_Levert)\ **Post date:** [February 16, 2019, 10:12am UTC](https://community.homey.app/t/woonveilig-eguardia-support/615/35 "2019-02-16T10:12:56Z")
I am having the same problem. Is there a fix for it? Or do we have to wait for a new release? ---
**Author:** ![Lucas\_Maarten](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lucas_maarten/32/11556_2.png) [@Lucas\_Maarten](https://community.homey.app/u/Lucas_Maarten)\ **Post date:** [March 4, 2019, 7:32am UTC](https://community.homey.app/t/woonveilig-eguardia-support/615/36 "2019-03-04T07:32:32Z")
It works again. The change is that we now need a paid Woonveilig account. Unfortunately. [Previous page](https://community.homey.app/t/woonveilig-eguardia-support/615.md?page=1)