# Woke up this morning with homey crashed

**URL:** <https://community.homey.app/t/woke-up-this-morning-with-homey-crashed/102926>\
**Category:** Questions & Help\
**Created:** [February 1, 2024, 6:31pm UTC](https://community.homey.app/t/woke-up-this-morning-with-homey-crashed/102926 "2024-02-01T18:31:41Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Marc\_Jurriens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marc_jurriens/32/11951_2.png) [@Marc\_Jurriens](https://community.homey.app/u/Marc_Jurriens)\
**Post date:** [February 1, 2024, 6:31pm UTC](https://community.homey.app/t/woke-up-this-morning-with-homey-crashed/102926/1 "2024-02-01T18:31:42Z")

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Red light, power off and on results in the same state. App does not work. Factory reset does not work

Was in contact with support (quick reply !), they advised firmware upgrade with the usb tool. Tried that, after the upgrade still breathing red.

Did a factory reset with the usb tool: still breathing red.

I notified support and will wait for their response, but this sounds like my homey is dead right ? Or does someone have an idea ?

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [February 1, 2024, 6:33pm UTC](https://community.homey.app/t/woke-up-this-morning-with-homey-crashed/102926/2 "2024-02-01T18:33:00Z")

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Power supply, power cable, etc.

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**Author:** ![Marc\_Jurriens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marc_jurriens/32/11951_2.png) [@Marc\_Jurriens](https://community.homey.app/u/Marc_Jurriens)\
**Post date:** [February 1, 2024, 6:46pm UTC](https://community.homey.app/t/woke-up-this-morning-with-homey-crashed/102926/3 "2024-02-01T18:46:16Z")

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Changed the cable, changed the usb adapter to a more powerfull one. Same result.

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [February 1, 2024, 6:48pm UTC](https://community.homey.app/t/woke-up-this-morning-with-homey-crashed/102926/4 "2024-02-01T18:48:36Z")

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Possibly the same issue [as this one here](https://community.homey.app/t/homey-defect-over-2-3-weken-pas-een-reactie/102609)?

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<div class="post-metadata">

**Author:** ![Marc\_Jurriens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marc_jurriens/32/11951_2.png) [@Marc\_Jurriens](https://community.homey.app/u/Marc_Jurriens)\
**Post date:** [February 1, 2024, 6:54pm UTC](https://community.homey.app/t/woke-up-this-morning-with-homey-crashed/102926/5 "2024-02-01T18:54:15Z")

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Yep… similar

I had a quick reaction from support btw.

Already received the track and trace for my replacement homey and I am now taking the broken one to the post office.

Great service !

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**Author:** ![JanJonker](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/janjonker/32/78801_2.png) [@JanJonker](https://community.homey.app/u/JanJonker)\
**Post date:** [February 1, 2024, 7:11pm UTC](https://community.homey.app/t/woke-up-this-morning-with-homey-crashed/102926/6 "2024-02-01T19:11:01Z")

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Indeed… same symptoms. In my case defective EMMC so the Homey could not read bootstrap, OS and configuration anymore. Dead as a doornail.