# Withings Sleep Issues **URL:** \ **Category:** Apps\ **Created:** [July 17, 2022, 10:16am UTC](https://community.homey.app/t/withings-sleep-issues/66145 "2022-07-17T10:16:53Z")\ **Posts on this page:** 20\ **Page:** 3
**Author:** ![Jamie](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jamie/32/5274_2.png) [@Jamie](https://community.homey.app/u/Jamie)\ **Post date:** [May 23, 2023, 2:24pm UTC](https://community.homey.app/t/withings-sleep-issues/66145/42 "2023-05-23T14:24:48Z")
There seems to be an issue with the withings application, some sort of socket error which occurs frequently- I suggest contacting Athom support (as the all is from Athom) so they can correctly prioritise the issue. Lots of people contacting them = high priority, not many people = low priority. ---
**Author:** ![stuartp44](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stuartp44/32/50086_2.png) [@stuartp44](https://community.homey.app/u/stuartp44)\ **Post date:** [July 7, 2023, 10:40am UTC](https://community.homey.app/t/withings-sleep-issues/66145/43 "2023-07-07T10:40:22Z")
I am starting to see issues developing with the Withing’s app that stops it registering someone gets up even if I daily restart the app. It used to work faultlessly, but I am starting to see a persistent failure. I can tend to immediately fix it by restarting the app which allows it to work. I did try to restart the app daily in the morning at 3am but this does not seem to help. I tried to log a bug with Homey, but the app is stuck in-between Atom and a “Verified Developer” so clicking the support loops you back to the Homey help centre. Is it just me or is others getting this issue? ---
**Author:** ![Paul\_Scholte](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/paul_scholte/32/16562_2.png) [@Paul\_Scholte](https://community.homey.app/u/Paul_Scholte)\ **Post date:** [July 7, 2023, 12:22pm UTC](https://community.homey.app/t/withings-sleep-issues/66145/44 "2023-07-07T12:22:07Z")
I experience the same, but only when a new Homey firmware has been installed. Next for each user/device I gp to maintenance to log in the withings-acoount again. That fixes it until a new firmware is installed. ---
**Author:** ![Bulletcather](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bulletcather/32/13738_2.png) [@Bulletcather](https://community.homey.app/u/Bulletcather)\ **Post date:** [July 7, 2023, 6:02pm UTC](https://community.homey.app/t/withings-sleep-issues/66145/45 "2023-07-07T18:02:26Z")
I have the same problem. Has anyone sent a message to Athom about this? ---
**Author:** ![Paul\_Scholte](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/paul_scholte/32/16562_2.png) [@Paul\_Scholte](https://community.homey.app/u/Paul_Scholte)\ **Post date:** [July 8, 2023, 6:26pm UTC](https://community.homey.app/t/withings-sleep-issues/66145/46 "2023-07-08T18:26:04Z")
No, i did not. Regards, Paul ---
**Author:** ![stuartp44](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stuartp44/32/50086_2.png) [@stuartp44](https://community.homey.app/u/stuartp44)\ **Post date:** [July 10, 2023, 8:16am UTC](https://community.homey.app/t/withings-sleep-issues/66145/47 "2023-07-10T08:16:43Z")
I tried to contact them, but like I said in the post the system just loops around ---
**Author:** ![Chris\_nl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chris_nl/32/27194_2.png) [@Chris\_nl](https://community.homey.app/u/Chris_nl)\ **Post date:** [July 10, 2023, 4:15pm UTC](https://community.homey.app/t/withings-sleep-issues/66145/48 "2023-07-10T16:15:29Z")
you can make a support request [Support | Homey](https://homey.app/en-us/support/) , select your Homey, click other, and then you can click contact support at the bottom. ---
**Author:** ![Jamie](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jamie/32/5274_2.png) [@Jamie](https://community.homey.app/u/Jamie)\ **Post date:** [July 11, 2023, 11:43am UTC](https://community.homey.app/t/withings-sleep-issues/66145/49 "2023-07-11T11:43:47Z")
You will need to use the form and just connect Athom directly rather then via the withings app - the app is actually written by Athom. Reach out and let them know how annoying this is 🙂 make sure you send them a diagnostic report from the app so the can identify the issue - especially if a restart isn’t helping. ---
**Author:** ![Bas\_NLD](https://avatars.discourse-cdn.com/v4/letter/b/46a35a/32.png) [@Bas\_NLD](https://community.homey.app/u/Bas_NLD)\ **Post date:** [March 15, 2024, 7:22am UTC](https://community.homey.app/t/withings-sleep-issues/66145/50 "2024-03-15T07:22:52Z")
Yes, here also. Weight and sleep are recorded, but triggers from asleep and awake not ☹ ---
**Author:** ![Torbjorn\_Melbye](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/torbjorn_melbye/32/18194_2.png) [@Torbjorn\_Melbye](https://community.homey.app/u/Torbjorn_Melbye)\ **Post date:** [March 21, 2024, 3:43am UTC](https://community.homey.app/t/withings-sleep-issues/66145/51 "2024-03-21T03:43:21Z")
I have the same problem. ---
**Author:** ![RobinS](https://avatars.discourse-cdn.com/v4/letter/r/d26b3c/32.png) [@RobinS](https://community.homey.app/u/RobinS)\ **Post date:** [April 9, 2024, 10:40am UTC](https://community.homey.app/t/withings-sleep-issues/66145/52 "2024-04-09T10:40:52Z")
does someone know how to fix this issue? ---
**Author:** ![Jamie](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jamie/32/5274_2.png) [@Jamie](https://community.homey.app/u/Jamie)\ **Post date:** [April 10, 2024, 4:25am UTC](https://community.homey.app/t/withings-sleep-issues/66145/53 "2024-04-10T04:25:49Z")
Sumit a support request to Athom for the withings app, so they know there is an issue. Pretty sure they will be able to share the work around with you then ---
**Author:** ![Torbjorn\_Melbye](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/torbjorn_melbye/32/18194_2.png) [@Torbjorn\_Melbye](https://community.homey.app/u/Torbjorn_Melbye)\ **Post date:** [May 2, 2024, 3:49pm UTC](https://community.homey.app/t/withings-sleep-issues/66145/54 "2024-05-02T15:49:55Z")
I have contacted athom about this issue today. Anyone heard anything? ---
**Author:** ![Jurek\_Chlebowski](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jurek_chlebowski/32/111461_2.png) [@Jurek\_Chlebowski](https://community.homey.app/u/Jurek_Chlebowski)\ **Post date:** [December 1, 2024, 6:28am UTC](https://community.homey.app/t/withings-sleep-issues/66145/55 "2024-12-01T06:28:54Z")
Hi, I have similar problem of my bed sensors not working since 3 days now, have you noticed anything similar to the previously reported problem? ---
**Author:** ![tlink](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tlink/32/120666_2.png) [@tlink](https://community.homey.app/u/tlink)\ **Post date:** [January 3, 2025, 12:13am UTC](https://community.homey.app/t/withings-sleep-issues/66145/56 "2025-01-03T00:13:21Z")
Did you restart the app? ---
**Author:** ![Jurek\_Chlebowski](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jurek_chlebowski/32/111461_2.png) [@Jurek\_Chlebowski](https://community.homey.app/u/Jurek_Chlebowski)\ **Post date:** [January 3, 2025, 4:05am UTC](https://community.homey.app/t/withings-sleep-issues/66145/57 "2025-01-03T04:05:07Z")
yes Jurek Chlebowski ---
**Author:** ![tlink](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tlink/32/120666_2.png) [@tlink](https://community.homey.app/u/tlink)\ **Post date:** [January 3, 2025, 9:06pm UTC](https://community.homey.app/t/withings-sleep-issues/66145/58 "2025-01-03T21:06:26Z")
I had issues due to the thickness of the mattress. The settings allow to set a higher sensitivity level. This helped me to get a stable input. Another idea: Did you validate to have a stable Wifi? ---
**Author:** ![Jurek\_Chlebowski](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jurek_chlebowski/32/111461_2.png) [@Jurek\_Chlebowski](https://community.homey.app/u/Jurek_Chlebowski)\ **Post date:** [January 8, 2025, 3:10pm UTC](https://community.homey.app/t/withings-sleep-issues/66145/59 "2025-01-08T15:10:57Z")
Thank you. Yes my WiFi is rock-solid, basically no fluctuations. I do not have issues with thickness, I noticed that this might be related to restarting homey. I have now changed triggers to ifttt and will see if this works properly… Best. J. ---
**Author:** ![tlink](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tlink/32/120666_2.png) [@tlink](https://community.homey.app/u/tlink)\ **Post date:** [January 8, 2025, 3:56pm UTC](https://community.homey.app/t/withings-sleep-issues/66145/60 "2025-01-08T15:56:27Z")
Now, we are getting closer: I use the native Withings App to trigger actions. But It looks like it’s a good idea to check apps after a Homey Reboot. This is annoying. ---
**Author:** ![Jurek\_Chlebowski](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jurek_chlebowski/32/111461_2.png) [@Jurek\_Chlebowski](https://community.homey.app/u/Jurek_Chlebowski)\ **Post date:** [January 8, 2025, 4:09pm UTC](https://community.homey.app/t/withings-sleep-issues/66145/61 "2025-01-08T16:09:42Z")
Yeah. It may be especially when you expect it just to work. But this is the tinkerer’s reality, I run HA in parallel, there are much more surprises… [Previous page](https://community.homey.app/t/withings-sleep-issues/66145.md?page=2) [Next page](https://community.homey.app/t/withings-sleep-issues/66145.md?page=4)