# WiFi issues with a Homey Pro (Early 2019) **URL:** \ **Category:** Questions & Help\ **Tags:** help\ **Created:** [May 1, 2023, 11:31am UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352 "2023-05-01T11:31:05Z")\ **Posts on this page:** 17\ **Page:** 2
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [May 29, 2023, 8:43pm UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/21 "2023-05-29T20:43:12Z")
> [@Tirrazo](#): > > Homey Pro, early 2019. > [@Homey Pro (Early 2023) - (P)Review Alpha Testing](https://community.homey.app/t/homey-pro-early-2023-p-review-alpha-testing/75051/122): > > I havent got the 2023 version yet, so I bought an older router for the 2019. The topic is: > Homey Pro (Early 2023) - (P)Review Alpha Testing So this is going completely off-topic here… > Therefore Moved! if you have any problems with that please feel free to contact me or another moderator. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 29, 2023, 8:53pm UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/23 "2023-05-29T20:53:47Z")
> [@Tirrazo](#): > > I havent got the 2023 version yet, so I bought an older router for the 2019 Ah okay, Then here’s some more hints: > [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/problems-connecting-your-new-homey-pro-to-your-wifi-try-this/10161): > > Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us… ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [May 30, 2023, 5:43am UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/24 "2023-05-30T05:43:26Z")
> [@Tirrazo](#): > > Why is this problem only happening in waves? Is this happening maybe during some particular time frame or do you see some pattern ? Eg. install something like [Network Check App for Homey | Homey](https://homey.app/en-us/app/nl.deskweb.netcheck/Network-Check/) and compare the logs, it might help you to discover more maybe. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 30, 2023, 1:22pm UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/25 "2023-05-30T13:22:02Z")
Good idea, Sharkys. > [@Tirrazo](#): > > Now it’s gone offline 3 times a day. Did I ask already to check Insights for apps using over 60MB’s of memory (or higher)? I’ve discovered that this kind of behaviour caused the ‘Homey is offline’ issue here. Homey continues to work though, only the wifi implementation seems to suffer from memory abuse by apps and just stops for a while. ---
**Author:** ![Tirrazo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tirrazo/32/55444_2.png) [@Tirrazo](https://community.homey.app/u/Tirrazo)\ **Post date:** [May 30, 2023, 7:18pm UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/26 "2023-05-30T19:18:10Z")
It is happening when I navigate around, adjust setpoints and try to add devices. I can’t see a pattern, it can happen during the morning, midday or evening. ---
**Author:** ![Tirrazo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tirrazo/32/55444_2.png) [@Tirrazo](https://community.homey.app/u/Tirrazo)\ **Post date:** [May 30, 2023, 7:21pm UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/27 "2023-05-30T19:21:09Z")
I am under the “insights” tab now. How do you mean I can see the memory usage here? This is like you can see a trend and a log, right? ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/e/2e82827d49247165c429f4540be3fe34da665c38.png) The behaviour is pretty similar to what you describe. And this problem occured after adding more and more devices, more apps and creating more and more flows. So maybe it’s overloaded, the communication of other protocols jams the Wifi or the apps drain the power of the Wifi? ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [May 30, 2023, 7:59pm UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/28 "2023-05-30T19:59:20Z")
> [@Tirrazo](#): > > How do you mean I can see the memory usage here You can install sysinternals app and track memory utilization using this. Also ensure you have set Poweruser in the settings (Experiments), then you will see memory usage of each particular app. ---
**Author:** ![Tirrazo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tirrazo/32/55444_2.png) [@Tirrazo](https://community.homey.app/u/Tirrazo)\ **Post date:** [May 30, 2023, 10:26pm UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/29 "2023-05-30T22:26:34Z")
Thank you! I will try this out. ---
**Author:** ![Tirrazo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tirrazo/32/55444_2.png) [@Tirrazo](https://community.homey.app/u/Tirrazo)\ **Post date:** [June 1, 2023, 9:14am UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/30 "2023-06-01T09:14:45Z")
I have installed that now, what can you tell about the data? How can you see each app? Poweruser is enabled. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/d/7d7c6b4b8e7db521816dffabe8dd345f963ae86c.jpeg) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/4/f4a181d47e49970fb2f0fde55d10b88a9ab0a3f6.png) ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [June 1, 2023, 9:26am UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/31 "2023-06-01T09:26:57Z")
You must go to the insights for app mem/cpu views. Also check the state WHEN the issue happens, that was at least one of the theory to try from Peter ---
**Author:** ![Tarecco](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tarecco/32/49182_2.png) [@Tarecco](https://community.homey.app/u/Tarecco)\ **Post date:** [June 1, 2023, 11:59am UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/32 "2023-06-01T11:59:44Z")
a few months ago, i had the same issue, no connection, then i moved Homey from the living room to the hall and it has worked fine till today, again no communication with Homey. ---
**Author:** ![Tarecco](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tarecco/32/49182_2.png) [@Tarecco](https://community.homey.app/u/Tarecco)\ **Post date:** [June 1, 2023, 12:22pm UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/33 "2023-06-01T12:22:33Z")
update: i moved Homey to somewhere else in the hall and now its working again. It was in " meter cabinet" ---
**Author:** ![Tirrazo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tirrazo/32/55444_2.png) [@Tirrazo](https://community.homey.app/u/Tirrazo)\ **Post date:** [June 1, 2023, 6:06pm UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/34 "2023-06-01T18:06:36Z")
Is this the correct place? I have dragged all the apps CPU usage in here, but all shows 0%. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/1/e12fc48267fa1a4f8c9471648bbe82824aba59b5.png) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 1, 2023, 7:24pm UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/35 "2023-06-01T19:24:06Z")
Instead of CPU, you’ll have to use the Memory graphs Look for any app which used over 50 to 60MB (or higher) ![Screenshot_20230601-213121_Firefox](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/0/70603eee9498f6dba0839062be8de11ef219c1db.jpeg) ---
**Author:** ![Tirrazo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tirrazo/32/55444_2.png) [@Tirrazo](https://community.homey.app/u/Tirrazo)\ **Post date:** [June 20, 2023, 9:30am UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/36 "2023-06-20T09:30:28Z")
I could not find any app using more than 35MB of memory. Would it be possible to create a script that checks if any apps are using more than x MB of memory? But it seems that Homey is very stable now after changing the Wifi setting of the additional router. ---
**Author:** ![Tirrazo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tirrazo/32/55444_2.png) [@Tirrazo](https://community.homey.app/u/Tirrazo)\ **Post date:** [June 20, 2023, 9:31am UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/37 "2023-06-20T09:31:14Z")
Why isn’t there any value for the Wifi, free storage and other values we know exist in Homey? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 20, 2023, 12:37pm UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/38 "2023-06-20T12:37:54Z")
Good to hear it’s more stable now > [@Tirrazo](#): > > Would it be possible to create a script that checks if any apps are using more than x MB of memory? > [@Disconnects?](https://community.homey.app/t/disconnects/76618/3): > > It can be resolved by using the Device Capabilities app. > You can monitor memory usage of apps, and let them restart when the memory use is too high (say 60MB). > > ![Screenshot from 2023-02-19 00-49-18](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/4/f43b697cd6889d05c409549d3b6ed7707586b58c.png) > [@Tirrazo](#): > > Why isn’t there any value for the Wifi, free storage and other values we know exist in Homey? I think you’d inform with Athom support [Previous page](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352.md?page=1)