# WiFi issues with a Homey Pro (Early 2019) **URL:** \ **Category:** Questions & Help\ **Tags:** help\ **Created:** [May 1, 2023, 11:31am UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352 "2023-05-01T11:31:05Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Tirrazo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tirrazo/32/55444_2.png) [@Tirrazo](https://community.homey.app/u/Tirrazo)\ **Post date:** [May 1, 2023, 11:31am UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/1 "2023-05-01T11:31:05Z")
I have some major issues with my Homey Pro, early 2019. It is disconnecting, going offline, won’t let me reinstall the backup because it stops halfway in the process when creating it’s own hotspot network. Is the new Homey 2023 better regarding these issues? I can see it’s possible to connect it with a RJ45 ethernet cable and maybe it’s Wifi protocol support newer networks, such as Wifi 6? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [May 1, 2023, 12:35pm UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/2 "2023-05-01T12:35:31Z")
> [@Tirrazo](#): > > It is disconnecting, going offline, won’t let me reinstall the backup because it stops halfway in the process when creating it’s own hotspot network. Still using the original power supply? If so: replace it. ---
**Author:** ![Tirrazo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tirrazo/32/55444_2.png) [@Tirrazo](https://community.homey.app/u/Tirrazo)\ **Post date:** [May 1, 2023, 12:38pm UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/3 "2023-05-01T12:38:08Z")
No, I stopped using that for some time ago. I am using a brand new one now, made for tablets. Should give enough amps and power. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [May 1, 2023, 1:20pm UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/4 "2023-05-01T13:20:06Z")
Do you have possibly Samsung audio device nearby? If so, try to turn off “Bluetoooth” wake-up ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 1, 2023, 1:32pm UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/5 "2023-05-01T13:32:27Z")
Adding an “old” 2,4GHz router for Homey only can solve it, or > [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/problems-connecting-your-new-homey-pro-to-your-wifi-try-this/10161): > > Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us… ---
**Author:** ![Tirrazo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tirrazo/32/55444_2.png) [@Tirrazo](https://community.homey.app/u/Tirrazo)\ **Post date:** [May 1, 2023, 1:32pm UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/6 "2023-05-01T13:32:49Z")
I have only a Sonos Wifi speaker nearby. How can a Bluetooth device disturb Homey’s Wifi stability? ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [May 1, 2023, 1:44pm UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/7 "2023-05-01T13:44:09Z")
Standard Bluetooth will not… but test it, unless you have better idea ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 1, 2023, 2:10pm UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/8 "2023-05-01T14:10:45Z")
> [@Tirrazo](#): > > How can a Bluetooth device disturb Homey’s Wifi stability? Bluetooth, zigbee, thread and wifi share the same 2.4GHz frequency band > **[Wi-Fi Coexistence Learning Center - Bluetooth, Zigbee, Thread - Silicon Labs](https://www.silabs.com/wireless/wi-fi/wi-fi-coexistence)** > > Wi-Fi Coexistence Learning Center: managing coexistence between Wi-Fi, Zigbee, Thread, and Bluetooth. ---
**Author:** ![Tirrazo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tirrazo/32/55444_2.png) [@Tirrazo](https://community.homey.app/u/Tirrazo)\ **Post date:** [May 1, 2023, 4:19pm UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/9 "2023-05-01T16:19:20Z")
Thank you for the info, didn’t know this 😮 ---
**Author:** ![Tirrazo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tirrazo/32/55444_2.png) [@Tirrazo](https://community.homey.app/u/Tirrazo)\ **Post date:** [May 1, 2023, 4:20pm UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/10 "2023-05-01T16:20:10Z")
Thanks for this, will see if I can try something like this also 🤔 ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [May 1, 2023, 4:36pm UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/11 "2023-05-01T16:36:02Z")
> [@Tirrazo](#): > > I have only a Sonos Wifi speaker nearby. The Sonos speaker can definitely cause the problems as well. I had the same problem. ---
**Author:** ![Tirrazo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tirrazo/32/55444_2.png) [@Tirrazo](https://community.homey.app/u/Tirrazo)\ **Post date:** [May 1, 2023, 7:18pm UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/12 "2023-05-01T19:18:11Z")
Why is this problem only happening in waves? Like sometimes, it’s impossible to access Homey for hours and days. Other times it can go two weeks without interruption. And nothing has changed in the atmosphere or surroundings. The locations are all the same of my devices, the only factor is time. And I had no problems with this the first months I had Homey. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [May 1, 2023, 7:36pm UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/13 "2023-05-01T19:36:31Z")
Any neighbors ? ---
**Author:** ![Tirrazo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tirrazo/32/55444_2.png) [@Tirrazo](https://community.homey.app/u/Tirrazo)\ **Post date:** [May 1, 2023, 9:26pm UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/14 "2023-05-01T21:26:28Z")
Yes, 3 neighbors. But I can’t control them 😄 ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 1, 2023, 10:00pm UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/15 "2023-05-01T22:00:59Z")
> [@Tirrazo](#): > > But I can’t control them Turn your home into a Faraday’s cage should keep their signals out 🙃 😊 😜 You can use these tools to view what’s going on - [Wifianalyzerpro](https://play.google.com/store/apps/details?id=abdelrahman.wifianalyzerpro) - [Network Analyzer Pro](https://apps.apple.com/us/app/network-analyzer-pro/id557405467) ---
**Author:** ![Tirrazo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tirrazo/32/55444_2.png) [@Tirrazo](https://community.homey.app/u/Tirrazo)\ **Post date:** [May 3, 2023, 9:25am UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/16 "2023-05-03T09:25:46Z")
😄 I have analyzed the 2.4GHz Wifi network and I can see that there are channels that collide with each other. There are many that uses channel 1,6 and 11 here. Another question: Is it possible to put Homey on an older router (another Wifi) and if it’s stable there, will I be able to add and control Wifi devices connected to my main Wifi network that Homey was connected to before? This is a suggestion from the store that sold me the HomeyPro, they say that all the integrations is managed in the cloud. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 3, 2023, 2:06pm UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/17 "2023-05-03T14:06:14Z")
When you add the old router as Access Point to the same subnet, it should be no problem. ---
**Author:** ![Tirrazo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tirrazo/32/55444_2.png) [@Tirrazo](https://community.homey.app/u/Tirrazo)\ **Post date:** [May 29, 2023, 1:53pm UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/18 "2023-05-29T13:53:16Z")
I have bought a new router, but an older version and another brand (Dlink) 2.4 GHz setup looks like this: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/0/b0db08fc39041bdcdf26dbc44eb9ddbcd96fff49.png) With these preferences, I first thought Homey were more stable. Now it’s gone offline 3 times a day. Which of the settings fits better: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/6/3612e561472fe372e95bf1ad8d1c5600481779c8.png) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/b/9bf1417d00648bf5e84e258cb0a500ec396cab16.png) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/1/21117f58ec8cc0a3302988bc530203e028e9be85.png) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 29, 2023, 4:39pm UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/19 "2023-05-29T16:39:48Z")
But, why only 2.4GHz wifi. Homey 2023 supports 5GHz as well if I’m correct ---
**Author:** ![Tirrazo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tirrazo/32/55444_2.png) [@Tirrazo](https://community.homey.app/u/Tirrazo)\ **Post date:** [May 29, 2023, 8:25pm UTC](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352/20 "2023-05-29T20:25:48Z")
I havent got the 2023 version yet, so I bought an older router for the 2019. But it still disconnects 🤔 [Next page](https://community.homey.app/t/wifi-issues-with-a-homey-pro-early-2019/81352.md?page=2)