# Wifi connection

**URL:** <https://community.homey.app/t/wifi-connection/16416>\
**Category:** Questions & Help\
**Created:** [August 4, 2019, 6:26am UTC](https://community.homey.app/t/wifi-connection/16416 "2019-08-04T06:26:18Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![P\_Kamp](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/p_kamp/32/12702_2.png) [@P\_Kamp](https://community.homey.app/u/P_Kamp)\
**Post date:** [August 4, 2019, 6:26am UTC](https://community.homey.app/t/wifi-connection/16416/1 "2019-08-04T06:26:18Z")

</div>

I have a new Homey Pro, but I can’t connect is to the internet.  
At the installation the homey seems to connect to my Wifi connection, but after that the yellow ring is blinking and nothing happens.

---

<div class="post-metadata">

**Author:** ![P\_Kamp](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/p_kamp/32/12702_2.png) [@P\_Kamp](https://community.homey.app/u/P_Kamp)\
**Post date:** [August 4, 2019, 6:59am UTC](https://community.homey.app/t/wifi-connection/16416/3 "2019-08-04T06:59:38Z")

</div>

Yes i tried the information you send.

1e connect Homey to the power  
2e go to setup athom  
3e connect to homey (ring red)  
4e Choose the wifi network (color ring blue)  
5e Afther a few minutes (ring yellow)  
6e nothing happens

I have tried this many time also with a other router

---

<div class="post-metadata">

**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\
**Post date:** [August 4, 2019, 8:25am UTC](https://community.homey.app/t/wifi-connection/16416/4 "2019-08-04T08:25:30Z")

</div>

You have dual band Wifi? And do both bands have the same SSID? Then try to switch off the 5ghz band or give it a different SSID temporarily. After Homey is connected you can set it back as it was.

When you use the search function you can find numerous topics about Wifi trouble: [https://community.homey.app/search?q=wifi%20problem](https://community.homey.app/search?q=wifi%20problem)  
The upper one gives a guide: [Problems connecting your new Homey to your WiFi? Try this!](https://community.homey.app/t/problems-connecting-your-new-homey-to-your-wifi-try-this/10161)

---

<div class="post-metadata">

**Author:** ![P\_Kamp](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/p_kamp/32/12702_2.png) [@P\_Kamp](https://community.homey.app/u/P_Kamp)\
**Post date:** [August 4, 2019, 8:10pm UTC](https://community.homey.app/t/wifi-connection/16416/5 "2019-08-04T20:10:32Z")

</div>

I have tried that but it doesn’t work.  
I also tried to do it with a new router, and this won’t work eigther.

---

<div class="post-metadata">

**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\
**Post date:** [August 4, 2019, 11:59pm UTC](https://community.homey.app/t/wifi-connection/16416/6 "2019-08-04T23:59:15Z")

</div>

Then you should contact your seller and ask him to replace the unit under warranty.