# Where must i go to for broken product bought on talks with homey shop? **URL:** \ **Category:** Questions & Help\ **Created:** [April 10, 2019, 8:39pm UTC](https://community.homey.app/t/where-must-i-go-to-for-broken-product-bought-on-talks-with-homey-shop/11702 "2019-04-10T20:39:17Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Pieter\_Pessers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pieter_pessers/32/8848_2.png) [@Pieter\_Pessers](https://community.homey.app/u/Pieter_Pessers)\ **Post date:** [April 10, 2019, 8:39pm UTC](https://community.homey.app/t/where-must-i-go-to-for-broken-product-bought-on-talks-with-homey-shop/11702/1 "2019-04-10T20:39:17Z")
With talks to homey shop i have bought a nuki v2 smartlock, bridge and keyfob v2. the key fob came with a dead battery. I installed a new one and the led was blinking. With the nuki app i tried to connect the key fob. The app is telling that it finds the key fob, but can’t connect with it. The led keeps blinking. Also i never recieved a delivery note or track and trace. Where can i contact the talks with homey shop contributor? I already tried [info@homey.com](mailto:info@homey.com), but no responce. How about warenty? I never recieved a delivery note as prove. My ordernumber was #10946. ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [April 10, 2019, 8:46pm UTC](https://community.homey.app/t/where-must-i-go-to-for-broken-product-bought-on-talks-with-homey-shop/11702/2 "2019-04-10T20:46:23Z")
The only correct address would be: [support@athom.com](mailto:support@athom.com) As Athom is not reading along on the forums all the time i am gonna close this topic. To help a bit in this case i am gonna tag @Bram so maybe he can take a look. If you have any problems with closing this topic please contact a moderator via PM. ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [April 10, 2019, 8:46pm UTC](https://community.homey.app/t/where-must-i-go-to-for-broken-product-bought-on-talks-with-homey-shop/11702/3 "2019-04-10T20:46:26Z")