# When will my homey actually turn up? **URL:** \ **Category:** Questions & Help\ **Tags:** official\ **Created:** [January 27, 2019, 10:21pm UTC](https://community.homey.app/t/when-will-my-homey-actually-turn-up/8129 "2019-01-27T22:21:50Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Garry\_Chadwick](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/garry_chadwick/32/3713_2.png) [@Garry\_Chadwick](https://community.homey.app/u/Garry_Chadwick)\ **Post date:** [January 27, 2019, 10:21pm UTC](https://community.homey.app/t/when-will-my-homey-actually-turn-up/8129/1 "2019-01-27T22:21:50Z")
Anyone any information about delivery dates on the honey? I ordered one in early December and not heard anything? I paid via PayPal so luckily I can open a case and start to retrieve my money! It’s shocking service! No email updates on stock or confirmation?? Makes me think if this is a man in a garage company?? ---
**Author:** ![Hannes85](https://avatars.discourse-cdn.com/v4/letter/h/e79b87/32.png) [@Hannes85](https://community.homey.app/u/Hannes85)\ **Post date:** [January 27, 2019, 11:04pm UTC](https://community.homey.app/t/when-will-my-homey-actually-turn-up/8129/2 "2019-01-27T23:04:26Z")
Should be on your way now. Homey stopped shipping for a month or so whilst they got the new firmware ready to ship. People are now again receiving their (2019) homeys. In any case you won’t receive an official answer here so I would suggest you contact homey directly for an exact answer on your order. ---
**Author:** ![Caseda](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/caseda/32/138695_2.png) [@Caseda](https://community.homey.app/u/Caseda)\ **Post date:** [January 27, 2019, 11:10pm UTC](https://community.homey.app/t/when-will-my-homey-actually-turn-up/8129/3 "2019-01-27T23:10:53Z")
Athom does not read along the _community forums_, you should definitely make contact with [support@athom.com](mailto:support@athom.com) ---
**Author:** ![zigvespa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/zigvespa/32/7788_2.png) [@zigvespa](https://community.homey.app/u/zigvespa)\ **Post date:** [January 27, 2019, 11:42pm UTC](https://community.homey.app/t/when-will-my-homey-actually-turn-up/8129/4 "2019-01-27T23:42:38Z")
> [@Garry\_Chadwick](#): > > Anyone any information about delivery dates on the honey? @Garry_Chadwick you can check your order status on: [https://www.athom.com/en/my-account/](https://www.athom.com/en/my-account/) They should be delivering you the new 2019 version of the Homey. > [@Caseda](#): > > Athom does not read along the _community forums_ , you should definitely make contact with [support@athom.com](mailto:support@athom.com) Indeed, drop a message at the Athom support email to resolve your issues.