# What can explain that Homey Bridge no longer will pair with a Zigbee device it previously was paired with? **URL:** \ **Category:** Devices\ **Tags:** zigbee, homey-pro, homey-bridge\ **Created:** [November 6, 2022, 6:59pm UTC](https://community.homey.app/t/what-can-explain-that-homey-bridge-no-longer-will-pair-with-a-zigbee-device-it-previously-was-paired-with/71800 "2022-11-06T18:59:59Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![sbrattla](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sbrattla/32/47880_2.png) [@sbrattla](https://community.homey.app/u/sbrattla)\ **Post date:** [November 6, 2022, 6:59pm UTC](https://community.homey.app/t/what-can-explain-that-homey-bridge-no-longer-will-pair-with-a-zigbee-device-it-previously-was-paired-with/71800/1 "2022-11-06T18:59:59Z")
I bought a Zigbee light switch the other day (1). I had the switch installed, and followed the pairing instructions I found in the user manual for the switch. Homey found the switch immediately (using the built-in Zigbee support), and successfully added the switch. I then “accidentally” removed the switch from Homey, so I had to pair the switch with Homey again. However, the steps I followed the first time no longer worked. Homey could not find the switch. I first followed the factory reset procedure for the switch, and tried again. Homey could still not find the switch. I tried this a few times, but no success. I then reset the Zigbee network via the Homey Developer Tools. Still no success. I then factory reset my Homey Bridge. Still no success. I have now tried all the possible combinations of resetting the devices that I can think of, but the pairing will not take place. It’s stuck in the “put your Zigbee-device in ‘pairing mode’” step. Considering that the pairing worked the first time, I don’t really suspect any broken hardware. However, I’m really at loss. Nothing seems to work. - My Homey Bridge is located 1 meter away from the light switch. - The light switch is the only Zigbee device I have. - The light switch has an app for Homey Pro, but not for Homey Bridge. I thus do not believe that incompatibility should be an issue. What could explain that a device which Homey first successfully added, suddenly no longer can be found? Is there a way for me to troubleshoot this in more details? Is there any Homey logs for Zigbee I can inspect? (1) [SmartBryter 10A - ELKO](https://proff.elko.no/smartbryter-10a/category2952.html) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 6, 2022, 9:13pm UTC](https://community.homey.app/t/what-can-explain-that-homey-bridge-no-longer-will-pair-with-a-zigbee-device-it-previously-was-paired-with/71800/2 "2022-11-06T21:13:07Z")
Thist might sound stupid, but sometimes leaving both units powerless for half an hour can solve these weird kinds of issues. Afaik there’s no logs _ **we** _ can view, except if provided for in an app’s settings. If you’re lucky Athom wants to take a peek at the Homey diagnostics report. First try to pair the device (so errors are being written to a log), and after that, create the diag report and create a request for support: > **[Submitting a support request](https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request)** > > If you are encountering problems and need support, you can request support via our support desk. > Contacting support > > Make sure you gather as much information as possible, this will help the support... ---
**Author:** ![Arie\_J\_Godschalk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arie_j_godschalk/32/63027_2.png) [@Arie\_J\_Godschalk](https://community.homey.app/u/Arie_J_Godschalk)\ **Post date:** [November 7, 2022, 8:00am UTC](https://community.homey.app/t/what-can-explain-that-homey-bridge-no-longer-will-pair-with-a-zigbee-device-it-previously-was-paired-with/71800/3 "2022-11-07T08:00:15Z")
> [@Peter\_Kawa](#): > > If you’re lucky Athom wants to take a peek at the Homey diagnostics report. If you send an App diagnostic, dont you get a copy of that diagnostic in your mail as user? ---
**Author:** ![sbrattla](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sbrattla/32/47880_2.png) [@sbrattla](https://community.homey.app/u/sbrattla)\ **Post date:** [November 7, 2022, 9:07am UTC](https://community.homey.app/t/what-can-explain-that-homey-bridge-no-longer-will-pair-with-a-zigbee-device-it-previously-was-paired-with/71800/4 "2022-11-07T09:07:44Z")
@Peter_Kawa I tried powering off both my Homey Bridge and the light switch for 1 1/2 hours this morning. However, unfortunately still no success. Pairing is still stuck in the “put your Zigbee-device in ‘pairing mode’” step. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 7, 2022, 1:43pm UTC](https://community.homey.app/t/what-can-explain-that-homey-bridge-no-longer-will-pair-with-a-zigbee-device-it-previously-was-paired-with/71800/5 "2022-11-07T13:43:22Z")
> [@Arie\_J\_Godschalk](#): > > If you send an App diagnostic, dont you get a copy of that diagnostic in your mail as user? I’ve never got a copy. But this is about a Homey system diagnostic report, via …More\>Settings\>General ![Screenshot_20221107-144739_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/a/fa3d5f3abf2c0c453846ea9f434bedc71fa285d5.jpeg) I also never requested @ Athom to receive a copy of that one by the way. Such a report might be very interesting. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 7, 2022, 1:49pm UTC](https://community.homey.app/t/what-can-explain-that-homey-bridge-no-longer-will-pair-with-a-zigbee-device-it-previously-was-paired-with/71800/6 "2022-11-07T13:49:25Z")
> [@sbrattla](#): > > Pairing is still stuck in the “put your Zigbee-device in ‘pairing mode’” step this sounds like an issue with the switch ---
**Author:** ![Dalle](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dalle/32/34343_2.png) [@Dalle](https://community.homey.app/u/Dalle)\ **Post date:** [January 8, 2023, 5:53pm UTC](https://community.homey.app/t/what-can-explain-that-homey-bridge-no-longer-will-pair-with-a-zigbee-device-it-previously-was-paired-with/71800/7 "2023-01-08T17:53:05Z")
Hi did this problem get solved, I have the same problem and I have tried with Aqara and Ikea switches and sensors, but can not get anything to pair, it just stays in pairing mode and does nothing, everything normaly works but sudently I cant pair anythink directly to homey pro. ☹ HEEEELP I do not no what to do. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 8, 2023, 7:31pm UTC](https://community.homey.app/t/what-can-explain-that-homey-bridge-no-longer-will-pair-with-a-zigbee-device-it-previously-was-paired-with/71800/8 "2023-01-08T19:31:22Z")
Unplug Homey s / Homey bridge’s power for 11 minutes and try again ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [January 8, 2023, 9:56pm UTC](https://community.homey.app/t/what-can-explain-that-homey-bridge-no-longer-will-pair-with-a-zigbee-device-it-previously-was-paired-with/71800/9 "2023-01-08T21:56:43Z")
> [@Dalle](#): > > I cant pair anythink directly to homey pro. The Topic of this thread was about the Homey Bridge. That is another type of Device.