# Web/App timeouts and unavailability

**URL:** <https://community.homey.app/t/web-app-timeouts-and-unavailability/102053>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [January 23, 2024, 9:58am UTC](https://community.homey.app/t/web-app-timeouts-and-unavailability/102053 "2024-01-23T09:58:47Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![PacAnimal](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pacanimal/32/95001_2.png) [@PacAnimal](https://community.homey.app/u/PacAnimal)\
**Post date:** [January 23, 2024, 9:58am UTC](https://community.homey.app/t/web-app-timeouts-and-unavailability/102053/1 "2024-01-23T09:58:47Z")

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Just putting this here in case it helps others. The past two days I had a bunch of issues adding new Z-Wave nodes, as well as using the app to control things, as it would frequently time out, require refreshes, and say my Homey wasn’t available. Flows would mostly work, but sometimes not.

I rebooted Homey several times, verified that the WiFi signal and speed was good, as reported by my router, and couldn’t figure out what the deal was until I tried pinging Homey in a loop, over WiFi, and it was going between 100ms and 50+ seconds, with several 5-second pauses and timeouts.

I finally rebooted the WiFi router, even though everything from my phone, to Raspberry Pi’s, ESP32’s, WiFi smart plugs and other gadgets have no issues.

After the router reboot, the ping is rock solid at around 5ms. The app and the web interface works brilliantly. I’ve put a watchdog script to check the ping every 5 minutes, and I’ve ordered the wired dongle. Not letting this get me again.

But yeah, check your ping if you’re having app/web issues.

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [January 23, 2024, 10:54am UTC](https://community.homey.app/t/web-app-timeouts-and-unavailability/102053/2 "2024-01-23T10:54:48Z")

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(And for other readers)

> [@Homey gets 'offline': related topics](https://community.homey.app/t/homey-gets-offline-related-topics/101941):
>
> Hi there, there are a few topics which are all related to the fact that Homey gets into an “Offline modus”. This state was first noticed somewhere beginning of December 23. Please have a look at these for further details and suggestions from users. I think it’s an Athom issue introduced in an update around that time. If there are any other or new related topics, please add a link to this topic as well. By the way, here is a link to Athom’s Changelog : [Homey Pro (Early 2023) Changelog…](https://homey.app/en-us/wiki/homey-pro-early-2023-firmware-changelog/)