# Wall plug zigbee **URL:** \ **Category:** Devices\ **Created:** [September 12, 2023, 5:03pm UTC](https://community.homey.app/t/wall-plug-zigbee/89288 "2023-09-12T17:03:24Z")\ **Posts on this page:** 9\ **Page:** 2
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [September 13, 2023, 3:38pm UTC](https://community.homey.app/t/wall-plug-zigbee/89288/21 "2023-09-13T15:38:51Z")
> [@Rmb](#): > > So we have to be more precise what configuration we are discussing No, we don’t. This thread started out with a particular Zigbee device being marked as unknown, and I’ve explained why this happens and also how Homey’s Zigbee implementation works. To reiterate myself: **when a device is marked as unknown, there is no app installed that has declared that it supports that device**. The device _may_ work if it can be handled by Homey’s generic Zigbee implementation, but that’s very limited and only works with lights (and possibly simple switches). It doesn’t matter which app you use to add the device and the configuration screens that you’re showing are irrelevant. ---
**Author:** ![Rmb](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rmb/32/79135_2.png) [@Rmb](https://community.homey.app/u/Rmb)\ **Post date:** [September 13, 2023, 3:44pm UTC](https://community.homey.app/t/wall-plug-zigbee/89288/22 "2023-09-13T15:44:42Z")
I don’t agree with you. 1. So if a device is unknown, I don’t have to look for another app, as Homey will search for the right app? 2. what is the purpose of different apps,? are the all using the same configuration screens? 3. Adding pictures of configuration screens, could make clear what some is talking about. ---
**Author:** ![Sebastian\_Kubala](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sebastian_kubala/32/79941_2.png) [@Sebastian\_Kubala](https://community.homey.app/u/Sebastian_Kubala)\ **Post date:** [September 13, 2023, 3:51pm UTC](https://community.homey.app/t/wall-plug-zigbee/89288/23 "2023-09-13T15:51:46Z")
Rtx ZP2 ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [September 13, 2023, 4:14pm UTC](https://community.homey.app/t/wall-plug-zigbee/89288/24 "2023-09-13T16:14:16Z")
> [@Rmb](#): > > I don’t agree with you. > > 1. So if a device is unknown, I don’t have to look for another app, as Homey will search for the right app? A device can only be unknown _if there is no app **installed** that supports it_. So the premise of this question is flawed. > [@](#): > > 1. what is the purpose of different apps,? are the all using the same configuration screens? Apps provide specific support for specific devices. The Hue app provides specific support for specific Hue devices, the KlikAanKlikUit app provides specific support for specific KlikAanKlikUit devices. > [@](#): > > 1. Adding pictures of configuration screens, could make clear what some is talking about. Again, the configuration screens are not relevant. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [September 13, 2023, 4:16pm UTC](https://community.homey.app/t/wall-plug-zigbee/89288/25 "2023-09-13T16:16:09Z")
That’s a [TuYa](https://community.homey.app/t/app-pro-tuya-zigbee-app/26439/4223) device. You can try installing [the test version of the TuYa app](https://homey.app/a/com.tuya.zigbee/test/) to see if it supports your device. If you, you can request support for it here: [GitHub · Where software is built](https://github.com/JohanBendz/com.tuya.zigbee/issues) ---
**Author:** ![Rmb](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rmb/32/79135_2.png) [@Rmb](https://community.homey.app/u/Rmb)\ **Post date:** [September 13, 2023, 4:35pm UTC](https://community.homey.app/t/wall-plug-zigbee/89288/26 "2023-09-13T16:35:09Z")
> [@robertklep](#): > > A device can only be unknown _if there is no app **installed** that supports it_. May I rephrase this as: _If a device is reported as unknown, you could try another app that does support the device._ ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [September 13, 2023, 4:46pm UTC](https://community.homey.app/t/wall-plug-zigbee/89288/27 "2023-09-13T16:46:23Z")
> [@Rmb](#): > > May I rephrase this as: If a device is reported as unknown, you could try another app that does support the device. If that other app is already installed, it won’t make any difference. ---
**Author:** ![Rmb](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rmb/32/79135_2.png) [@Rmb](https://community.homey.app/u/Rmb)\ **Post date:** [September 13, 2023, 5:27pm UTC](https://community.homey.app/t/wall-plug-zigbee/89288/28 "2023-09-13T17:27:21Z")
> [@robertklep](#): > > If that other app is already installed, it won’t make any difference. It will make a difference if you use it or not.😁 ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [September 19, 2023, 11:28am UTC](https://community.homey.app/t/wall-plug-zigbee/89288/29 "2023-09-19T11:28:17Z")
Split this topic on September 19, 2023, 11:28am UTC 4 posts were merged into an existing topic: [[APP][Pro] SONOFF Zigbee](https://community.homey.app/t/app-pro-sonoff-zigbee/36418/197) [Previous page](https://community.homey.app/t/wall-plug-zigbee/89288.md?page=1)