# Version 12.7.0 broke my system **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [September 25, 2025, 3:22pm UTC](https://community.homey.app/t/version-12-7-0-broke-my-system/143392 "2025-09-25T15:22:22Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Lars\_Corneliussen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lars_corneliussen/32/120866_2.png) [@Lars\_Corneliussen](https://community.homey.app/u/Lars_Corneliussen)\ **Post date:** [September 25, 2025, 3:22pm UTC](https://community.homey.app/t/version-12-7-0-broke-my-system/143392/1 "2025-09-25T15:22:22Z")
After update i’m not able to add new unit to my homey. -Web browser crashes -Android crashes Whats allready programmed works fine ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [September 25, 2025, 3:25pm UTC](https://community.homey.app/t/version-12-7-0-broke-my-system/143392/2 "2025-09-25T15:25:11Z")
You should issue a [support request](https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request), this is a community forum and Athom doesn’t use it for customer support. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [September 25, 2025, 4:39pm UTC](https://community.homey.app/t/version-12-7-0-broke-my-system/143392/3 "2025-09-25T16:39:23Z")
> First of all, welcome to the Homey Community! > > To make sure you are aware of the forum rules, please read the _ **Welcome to the forum!** _ post [here](https://community.homey.app/t/welcome-to-the-forum/31). ---
**Author:** ![Anders\_Gregow](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/anders_gregow/32/61721_2.png) [@Anders\_Gregow](https://community.homey.app/u/Anders_Gregow)\ **Post date:** [September 26, 2025, 5:20am UTC](https://community.homey.app/t/version-12-7-0-broke-my-system/143392/4 "2025-09-26T05:20:23Z")
Athom is aware of this. ---
**Author:** ![Goshawk29](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/goshawk29/32/79000_2.png) [@Goshawk29](https://community.homey.app/u/Goshawk29)\ **Post date:** [September 26, 2025, 6:51am UTC](https://community.homey.app/t/version-12-7-0-broke-my-system/143392/5 "2025-09-26T06:51:20Z")
Just for my education where is it posted that they are aware? Is there a place where they post info like that? ---
**Author:** ![Goshawk29](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/goshawk29/32/79000_2.png) [@Goshawk29](https://community.homey.app/u/Goshawk29)\ **Post date:** [September 26, 2025, 6:52am UTC](https://community.homey.app/t/version-12-7-0-broke-my-system/143392/6 "2025-09-26T06:52:41Z")
I’m in sort same boat. iPhone mobile app crashes but web app works. Strange. Support ticket submitted. Thank god I created a back up three days ago. Hopefully won’t have to use it but at least have it if needed. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [September 26, 2025, 6:57am UTC](https://community.homey.app/t/version-12-7-0-broke-my-system/143392/7 "2025-09-26T06:57:39Z")
> [@Goshawk29](#): > > Thank god I created a back up three days ago I assume you mean a full local backup? ---
**Author:** ![Goshawk29](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/goshawk29/32/79000_2.png) [@Goshawk29](https://community.homey.app/u/Goshawk29)\ **Post date:** [September 26, 2025, 7:29am UTC](https://community.homey.app/t/version-12-7-0-broke-my-system/143392/8 "2025-09-26T07:29:40Z")
The backup option that is on the more …. Page in homey app. Not cloud. Is that not local? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [September 26, 2025, 7:43am UTC](https://community.homey.app/t/version-12-7-0-broke-my-system/143392/9 "2025-09-26T07:43:26Z")
No, those are cloud backups. You can’t use those to revert back to a previous firmware version. ---
**Author:** ![Anders\_Gregow](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/anders_gregow/32/61721_2.png) [@Anders\_Gregow](https://community.homey.app/u/Anders_Gregow)\ **Post date:** [September 26, 2025, 8:25am UTC](https://community.homey.app/t/version-12-7-0-broke-my-system/143392/10 "2025-09-26T08:25:38Z")
I saw this somewhere in this forum. Search for 12.7.0. ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [September 26, 2025, 10:08am UTC](https://community.homey.app/t/version-12-7-0-broke-my-system/143392/11 "2025-09-26T10:08:16Z")
> [@Anders\_Gregow](#): > > Search for 12.7.0. Could it be that you are confusing this with the problem that the update took an extremely long time for some users? I haven’t read anything about the FW update v12.7.0 causing Homey to crash either. ---
**Author:** ![Anders\_Gregow](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/anders_gregow/32/61721_2.png) [@Anders\_Gregow](https://community.homey.app/u/Anders_Gregow)\ **Post date:** [September 26, 2025, 11:47am UTC](https://community.homey.app/t/version-12-7-0-broke-my-system/143392/12 "2025-09-26T11:47:32Z")
Might be ---
**Author:** ![Goshawk29](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/goshawk29/32/79000_2.png) [@Goshawk29](https://community.homey.app/u/Goshawk29)\ **Post date:** [September 26, 2025, 10:31pm UTC](https://community.homey.app/t/version-12-7-0-broke-my-system/143392/13 "2025-09-26T22:31:03Z")
Well this was strange. After approx 36 hrs from firmware update and all those accessibility issues this evening I checked and mobile app work as advertised. This has been a strange day and half / firmware upgrade experience ---
**Author:** ![Goshawk29](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/goshawk29/32/79000_2.png) [@Goshawk29](https://community.homey.app/u/Goshawk29)\ **Post date:** [September 26, 2025, 10:31pm UTC](https://community.homey.app/t/version-12-7-0-broke-my-system/143392/14 "2025-09-26T22:31:47Z")
oh crap that’s right. Has to be old slow usb direct to PC backup.