# Uponor Smartmatrix Pulse (non-Homey related question) **URL:** \ **Category:** Questions & Help\ **Created:** [February 19, 2025, 1:04am UTC](https://community.homey.app/t/uponor-smartmatrix-pulse-non-homey-related-question/131011 "2025-02-19T01:04:36Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Martyn\_Twigg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martyn_twigg/32/122713_2.png) [@Martyn\_Twigg](https://community.homey.app/u/Martyn_Twigg)\ **Post date:** [February 19, 2025, 1:04am UTC](https://community.homey.app/t/uponor-smartmatrix-pulse-non-homey-related-question/131011/1 "2025-02-19T01:04:36Z")
I’m having real issues with the Pulse App. My system has gone haywire. I’ve factory reset the system and Uponor have deleted my account so I can start again - but I keep getting this message when I try to log in. I’ve gave the system from new in the house for 8 years and no issues previously ![IMG_2189](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/b/dbbf9b922bcabb343b10b5126748dffa0640fef9.png) ---
**Author:** ![OH2TH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oh2th/32/111414_2.png) [@OH2TH](https://community.homey.app/u/OH2TH)\ **Post date:** [February 19, 2025, 4:01am UTC](https://community.homey.app/t/uponor-smartmatrix-pulse-non-homey-related-question/131011/2 "2025-02-19T04:01:24Z")
Which Homey are you using? You say the system has been working for eight years, so you must have an Early Homey Pro? > **[Comparing the existing Homey Pro models](https://support.homey.app/hc/en-us/articles/360015447093-Comparing-the-existing-Homey-Pro-models)** > > Over the past couple of years, we've developed multiple generations and models of Homey. Because of a shift in demand, we've also shifted production away from the regular Homey to focus on our best... This a community forum for Homey home automations. And the Homey app for [Uponor Smatrix App for Homey | Homey](https://homey.app/a/com.christerbeke.uponor-smatrix) has been around only for a few months. ---
**Author:** ![Martyn\_Twigg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martyn_twigg/32/122713_2.png) [@Martyn\_Twigg](https://community.homey.app/u/Martyn_Twigg)\ **Post date:** [February 19, 2025, 6:18am UTC](https://community.homey.app/t/uponor-smartmatrix-pulse-non-homey-related-question/131011/3 "2025-02-19T06:18:55Z")
This system ![IMG_2169](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/2/b2cdc6fb0f4aa84cdf8f0734685c63de7ef0857d.png) ---
**Author:** ![Martyn\_Twigg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martyn_twigg/32/122713_2.png) [@Martyn\_Twigg](https://community.homey.app/u/Martyn_Twigg)\ **Post date:** [February 19, 2025, 6:20am UTC](https://community.homey.app/t/uponor-smartmatrix-pulse-non-homey-related-question/131011/4 "2025-02-19T06:20:49Z")
Uponor Smartmatrix Pulse. The module was upgraded about 4 years ago with the WiFi based system. I use the Uponor Smatrix Pulse App ---
**Author:** ![OH2TH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oh2th/32/111414_2.png) [@OH2TH](https://community.homey.app/u/OH2TH)\ **Post date:** [February 19, 2025, 7:14am UTC](https://community.homey.app/t/uponor-smartmatrix-pulse-non-homey-related-question/131011/5 "2025-02-19T07:14:51Z")
So you do not have a Homey? Then I’m afraid you may be asking in the wrong place as this is the community forum for Homey Pro and Homey Cloud based home automation. Have a look at [https://homey.app/](https://homey.app/) for more information about Homey and what It can do. If you do have a Homey, you can use the community developed app [Uponor Smatrix App for Homey | Homey](https://homey.app/a/com.christerbeke.uponor-smatrix) to connect your Pulse with Homey. Any questions related to that app should be posted in the app specific topic: [[APP][Pro] Uponor Smatrix](https://community.homey.app/t/109100)