# Upgraded to Version 2.0. App crasches **URL:** \ **Category:** Questions & Help\ **Created:** [January 16, 2019, 2:14pm UTC](https://community.homey.app/t/upgraded-to-version-2-0-app-crasches/7007 "2019-01-16T14:14:22Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Daniel\_Jonasson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daniel_jonasson/32/7857_2.png) [@Daniel\_Jonasson](https://community.homey.app/u/Daniel_Jonasson)\ **Post date:** [January 16, 2019, 2:14pm UTC](https://community.homey.app/t/upgraded-to-version-2-0-app-crasches/7007/1 "2019-01-16T14:14:22Z")
The Homey app on my Huawei P9 crasches everytime I edit or creating a flow and choose “When”. I have tried clear cache and delete data for the app. Reinstalled the app but no solution. Now, when there is no desktop app or web GUI, I´m not able to manage my Homey. What to do? ---
**Author:** ![Keverjeroen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/keverjeroen/32/369_2.png) [@Keverjeroen](https://community.homey.app/u/Keverjeroen)\ **Post date:** [January 16, 2019, 2:15pm UTC](https://community.homey.app/t/upgraded-to-version-2-0-app-crasches/7007/2 "2019-01-16T14:15:52Z")
I think it’s best to contact Athom Support in this case. ---
**Author:** ![Daniel\_Jonasson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daniel_jonasson/32/7857_2.png) [@Daniel\_Jonasson](https://community.homey.app/u/Daniel_Jonasson)\ **Post date:** [January 16, 2019, 2:18pm UTC](https://community.homey.app/t/upgraded-to-version-2-0-app-crasches/7007/3 "2019-01-16T14:18:11Z")
I only find links to knowledgebase or community. Do they have an email for support? ---
**Author:** ![Rdw](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rdw/32/10679_2.png) [@Rdw](https://community.homey.app/u/Rdw)\ **Post date:** [January 16, 2019, 2:19pm UTC](https://community.homey.app/t/upgraded-to-version-2-0-app-crasches/7007/4 "2019-01-16T14:19:48Z")
[https://support.athom.com/hc/requests/new](https://support.athom.com/hc/requests/new) ---
**Author:** ![Relax](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/relax/32/4054_2.png) [@Relax](https://community.homey.app/u/Relax)\ **Post date:** [January 16, 2019, 7:31pm UTC](https://community.homey.app/t/upgraded-to-version-2-0-app-crasches/7007/5 "2019-01-16T19:31:13Z")
I have a similar problem. Mine is at the end on the “Then” part. When I press “Add card” on that, the app hangs and shuts down. It doesn’t matter if i’m on a previous flow or making a new one. I have tried rebooting Homey, I have reinstalled the app and so on. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 16, 2019, 8:05pm UTC](https://community.homey.app/t/upgraded-to-version-2-0-app-crasches/7007/6 "2019-01-16T20:05:46Z")
App crashes are bugs in the app, and the only way to get them fixed is to let Athom know about them. ---
**Author:** ![Relax](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/relax/32/4054_2.png) [@Relax](https://community.homey.app/u/Relax)\ **Post date:** [January 16, 2019, 8:26pm UTC](https://community.homey.app/t/upgraded-to-version-2-0-app-crasches/7007/7 "2019-01-16T20:26:52Z")
Thank you Robert. Where is the correct link to let Athom know about my issue with the app? I found one and it led to some read only archive ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 16, 2019, 8:34pm UTC](https://community.homey.app/t/upgraded-to-version-2-0-app-crasches/7007/8 "2019-01-16T20:34:49Z")
Yeah, Athom doesn’t use Github anymore to track issues. Instead, you’re invited to “submit a request” here: [https://support.athom.com/hc/en-us/requests/new](https://support.athom.com/hc/en-us/requests/new) ---
**Author:** ![Daniel\_Jonasson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daniel_jonasson/32/7857_2.png) [@Daniel\_Jonasson](https://community.homey.app/u/Daniel_Jonasson)\ **Post date:** [January 17, 2019, 7:37am UTC](https://community.homey.app/t/upgraded-to-version-2-0-app-crasches/7007/9 "2019-01-17T07:37:15Z")
Tested on 4 devices. On 3 of them the app craches. One works. I have made a support case. ---
**Author:** ![Relax](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/relax/32/4054_2.png) [@Relax](https://community.homey.app/u/Relax)\ **Post date:** [January 30, 2019, 3:24pm UTC](https://community.homey.app/t/upgraded-to-version-2-0-app-crasches/7007/10 "2019-01-30T15:24:05Z")
Hi Daniel. Have you recieved any support yet? I am down 2 weeks without being able to change or add anything to my Homey 😥 ---
**Author:** ![Daniel\_Jonasson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daniel_jonasson/32/7857_2.png) [@Daniel\_Jonasson](https://community.homey.app/u/Daniel_Jonasson)\ **Post date:** [January 30, 2019, 7:39pm UTC](https://community.homey.app/t/upgraded-to-version-2-0-app-crasches/7007/11 "2019-01-30T19:39:28Z")
Hi. Yes athom has tried solve the issue but no success yet. I have signed up for the betaversion of the app. ---
**Author:** ![Bram](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bram/32/104322_2.png) [@Bram](https://community.homey.app/u/Bram)\ **Post date:** [January 31, 2019, 9:03am UTC](https://community.homey.app/t/upgraded-to-version-2-0-app-crasches/7007/12 "2019-01-31T09:03:42Z")
Please contact our support desk via [support.athom.com](http://support.athom.com), this way our support desk can help you with this issue 🙂