# Upgraded Homey Pro 2019 to 2023 - unreliable, crashing, unhappy **URL:** \ **Category:** Questions & Help\ **Created:** [November 2, 2024, 10:51am UTC](https://community.homey.app/t/upgraded-homey-pro-2019-to-2023-unreliable-crashing-unhappy/119563 "2024-11-02T10:51:23Z")\ **Posts on this page:** 1\ **Showing post:** 5
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 2, 2024, 7:45pm UTC](https://community.homey.app/t/upgraded-homey-pro-2019-to-2023-unreliable-crashing-unhappy/119563/5 "2024-11-02T19:45:40Z")
To me it sounds like you received a monday morning unit, I’d contact homey.app/support right away. Apps just should get installed, and zigbee (but not “smpl” products) should be repairable per menu options. One hint about bad behaving Pro 23’s: perform a full factory reset and start over. The power supply should be a 5.2Volt version, when you use it along with the ethernet dongle. I can’t imagine they still ship 5.0Volt versions though. > [@Martin-80](#): > > Smpl Mini Display This device has/had known issues with Pro 2023 in particular… > [@\[APP\]\[Pro\] smpl products - Battery powered e-ink display](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/322): > > Athom changed something in firmware update version 10.3.0. It broke the connection to our display. We don’t know what. We can’t fix it. Only Athom can fix it. Here’s the latest answers we have from Athom: After quite some researching, I found something that goes wrong when the SMPL rejoins after the firmware update to 10.3.0. I can’t definitely say whether this is also the cause of the device not reporting, but it seems related at least. Unfortunately, this is again an issue in the Silico… It’s also a discontinued product, so minimal chances for a fix. A possible workaround: > [@\[APP\]\[Pro\] smpl products - Battery powered e-ink display](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/292): > > For now, using a zigbee router device as in-between should solve it --- _[View the full topic](https://community.homey.app/t/upgraded-homey-pro-2019-to-2023-unreliable-crashing-unhappy/119563)._