# Upgrade to premium not possible **URL:** \ **Category:** Questions & Help\ **Tags:** app, homey-premium\ **Created:** [October 11, 2023, 7:47pm UTC](https://community.homey.app/t/upgrade-to-premium-not-possible/91546 "2023-10-11T19:47:35Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Super\_Grover](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/super_grover/32/80206_2.png) [@Super\_Grover](https://community.homey.app/u/Super_Grover)\ **Post date:** [October 11, 2023, 7:47pm UTC](https://community.homey.app/t/upgrade-to-premium-not-possible/91546/1 "2023-10-11T19:47:35Z")
Hi there, My first steps on Homey (cloud for starters) and I want to enable homey Premium in the app but it tells me “Purchase not available” or in dutch “Aankoop niet beschikbaar” . Nowhere I can find a cause or solution for this except for one person claiming to have the problem with his Huawei and claiming to have resolved it using another device (an emulated device in that case) . I’ve checked my Google Play (android device = Fairphone) payment options and they are allright (an active and OK creditcard connected to Play) Anyone that knows how to fix this? Haven’t tried another device yet because of the hassle… ---
**Author:** ![Mfw](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mfw/32/114233_2.png) [@Mfw](https://community.homey.app/u/Mfw)\ **Post date:** [November 29, 2024, 5:27pm UTC](https://community.homey.app/t/upgrade-to-premium-not-possible/91546/2 "2024-11-29T17:27:53Z")
Facing same problem. First it showed and I clicked and it went to Google play store and for some reason I cancelled it as I wanted to redo at later time. Second time onwards it says “Purchase not available”. Logged out, logged in but still the same. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 29, 2024, 5:42pm UTC](https://community.homey.app/t/upgrade-to-premium-not-possible/91546/3 "2024-11-29T17:42:12Z")
You should contact Athom, this is a community forum where nobody will be able to help you. ---
**Author:** ![Mfw](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mfw/32/114233_2.png) [@Mfw](https://community.homey.app/u/Mfw)\ **Post date:** [November 29, 2024, 5:54pm UTC](https://community.homey.app/t/upgrade-to-premium-not-possible/91546/4 "2024-11-29T17:54:47Z")
Thanks! Makes sense! ---
**Author:** ![Super\_Grover](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/super_grover/32/80206_2.png) [@Super\_Grover](https://community.homey.app/u/Super_Grover)\ **Post date:** [February 23, 2025, 10:10pm UTC](https://community.homey.app/t/upgrade-to-premium-not-possible/91546/5 "2025-02-23T22:10:21Z")
Indeed. Athom can fix it as they did for me as I recall. On community fora people are able to help you and in a lot of cases faster then companies can: I hope this thread i.e. is helpful and will help you contact Athom wihtout further delays. Cheers.