# Update 12.7.0 doesn’t download

**URL:** <https://community.homey.app/t/update-12-7-0-doesn-t-download/143091>\
**Category:** Questions & Help\
**Created:** [September 17, 2025, 4:27am UTC](https://community.homey.app/t/update-12-7-0-doesn-t-download/143091 "2025-09-17T04:27:33Z")\
**Posts on this page:** 1\
**Showing post:** 11

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [September 17, 2025, 8:05pm UTC](https://community.homey.app/t/update-12-7-0-doesn-t-download/143091/11 "2025-09-17T20:05:39Z")

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> [@tozerj](#):
>
> At this point, I don’t know what to do.

Thank you for your post to the Homey Community, but it seems that you may need to report this issue to Athom support.

> Please, first have a look at [[Tip] Problems with Homey?](https://community.homey.app/t/35744)

> When you need direct support from Athom please visit [Homey Support](https://support.homey.app) for our new help center.
> 
> - It is very important to report all issues you find: [Submit a support request](https://homey.app/support/).

If you need help you can read more about [how to submit a support request](https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request).

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