# Update 12.7.0 doesn’t download **URL:** \ **Category:** Questions & Help\ **Created:** [September 17, 2025, 4:27am UTC](https://community.homey.app/t/update-12-7-0-doesn-t-download/143091 "2025-09-17T04:27:33Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Stef\_Jacops](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stef_jacops/32/101012_2.png) [@Stef\_Jacops](https://community.homey.app/u/Stef_Jacops)\ **Post date:** [September 17, 2025, 4:27am UTC](https://community.homey.app/t/update-12-7-0-doesn-t-download/143091/1 "2025-09-17T04:27:33Z")
I want to download the new update 12.7.0 but my homey doesn’t download the new update it gets stuck after 3 hours at 23%. After a reboot. I have the same issue. Anyone else who experienced this ? ---
**Author:** ![FKok](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fkok/32/13333_2.png) [@FKok](https://community.homey.app/u/FKok)\ **Post date:** [September 17, 2025, 5:59am UTC](https://community.homey.app/t/update-12-7-0-doesn-t-download/143091/2 "2025-09-17T05:59:32Z")
Same here …… ---
**Author:** ![Ria\_Banis](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ria_banis/32/7966_2.png) [@Ria\_Banis](https://community.homey.app/u/Ria_Banis)\ **Post date:** [September 17, 2025, 6:43am UTC](https://community.homey.app/t/update-12-7-0-doesn-t-download/143091/3 "2025-09-17T06:43:38Z")
The Homey just updated automatically. I have no idea how long that took. ---
**Author:** ![Omnipollo](https://avatars.discourse-cdn.com/v4/letter/o/919ad9/32.png) [@Omnipollo](https://community.homey.app/u/Omnipollo)\ **Post date:** [September 17, 2025, 8:57am UTC](https://community.homey.app/t/update-12-7-0-doesn-t-download/143091/4 "2025-09-17T08:57:21Z")
Same problem here. Tried with IOS device and web interface. I opened a ticket with Athom. ---
**Author:** ![Menno\_van\_Hout](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/menno_van_hout/32/77843_2.png) [@Menno\_van\_Hout](https://community.homey.app/u/Menno_van_Hout)\ **Post date:** [September 17, 2025, 9:19am UTC](https://community.homey.app/t/update-12-7-0-doesn-t-download/143091/5 "2025-09-17T09:19:29Z")
Same here, Homey USB tool also doesn’t work ---
**Author:** ![PHB](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phb/32/12476_2.png) [@PHB](https://community.homey.app/u/PHB)\ **Post date:** [September 17, 2025, 10:47am UTC](https://community.homey.app/t/update-12-7-0-doesn-t-download/143091/6 "2025-09-17T10:47:46Z")
Same here ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [September 17, 2025, 12:32pm UTC](https://community.homey.app/t/update-12-7-0-doesn-t-download/143091/7 "2025-09-17T12:32:20Z")
I reported the issue on Slack ([Link](https://athomcommunity.slack.com/archives/C04E9KJAD/p1758023498114239)). **Edit** ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/e/9ef6e313283f12319454922fcf1963e4c460edd4.png) ---
**Author:** ![Stef\_Jacops](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stef_jacops/32/101012_2.png) [@Stef\_Jacops](https://community.homey.app/u/Stef_Jacops)\ **Post date:** [September 17, 2025, 1:45pm UTC](https://community.homey.app/t/update-12-7-0-doesn-t-download/143091/8 "2025-09-17T13:45:42Z")
After 9,5 hours it’s finaly finished. You need a lot of patience ---
**Author:** ![tozerj](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tozerj/32/121229_2.png) [@tozerj](https://community.homey.app/u/tozerj)\ **Post date:** [September 17, 2025, 6:49pm UTC](https://community.homey.app/t/update-12-7-0-doesn-t-download/143091/9 "2025-09-17T18:49:18Z")
Last night, my Homey Pro 2023 automatically updated to firmware 12.7.0 and it took my hub offline. This morning it was rebooting over and over. (a) I tried powering it off and then back on, but that didn’t help. (b) I tried reinstalling the 12.7.0 firmware using the usb tool on my PC. The reinstall was successful, but the problem remains. (c) I tried recovering the hub to a previous backup using the usb tool on my PC, which installed successfully, but the hub still didn’t work. (d) I tried resetting to factory settings and then going through the normal setup process and recovery of a previous online backup made several days prior, but it didn’t resolve the problem. At this point, I have lost all smart home functionality. My mistake for having the automatic firmware update flag ON. I can reset the hub and do the setup without installing a backup, but that gives me a hub that is empty as if I didn’t spent the last 30 days configuring it. At this point, I don’t know what to do. It’s as if the 12.7.0 firmware changed something on the hub that’s not cleared by restoring a previous backup. ---
**Author:** ![Walter\_vande\_kerkhof](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/walter_vande_kerkhof/32/28963_2.png) [@Walter\_vande\_kerkhof](https://community.homey.app/u/Walter_vande_kerkhof)\ **Post date:** [September 17, 2025, 7:04pm UTC](https://community.homey.app/t/update-12-7-0-doesn-t-download/143091/10 "2025-09-17T19:04:16Z")
> [@Update 12.7.0 doesn’t download](https://community.homey.app/t/update-12-7-0-doesn-t-download/143091): > > I want to download the new update 12.7.0 but my homey doesn’t download the new update it gets stuck after 3 hours at 23%. After a reboot. I have the same issue. Anyone else who experienced this ? ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [September 17, 2025, 8:05pm UTC](https://community.homey.app/t/update-12-7-0-doesn-t-download/143091/11 "2025-09-17T20:05:39Z")
> [@tozerj](#): > > At this point, I don’t know what to do. Thank you for your post to the Homey Community, but it seems that you may need to report this issue to Athom support. > Please, first have a look at [[Tip] Problems with Homey?](https://community.homey.app/t/35744) > When you need direct support from Athom please visit [Homey Support](https://support.homey.app) for our new help center. > > - It is very important to report all issues you find: [Submit a support request](https://homey.app/support/). If you need help you can read more about [how to submit a support request](https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request). ---
**Author:** ![tozerj](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tozerj/32/121229_2.png) [@tozerj](https://community.homey.app/u/tozerj)\ **Post date:** [September 17, 2025, 8:15pm UTC](https://community.homey.app/t/update-12-7-0-doesn-t-download/143091/12 "2025-09-17T20:15:24Z")
Using the USBC tool, the firmware update takes me about 10 to 15 minutes. I am in the USA and have a fiber internet connection. ---
**Author:** ![tozerj](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tozerj/32/121229_2.png) [@tozerj](https://community.homey.app/u/tozerj)\ **Post date:** [September 17, 2025, 8:16pm UTC](https://community.homey.app/t/update-12-7-0-doesn-t-download/143091/13 "2025-09-17T20:16:22Z")
I submitted a support request a few hours ago. Hoping this is something they can help me solve. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [September 17, 2025, 8:37pm UTC](https://community.homey.app/t/update-12-7-0-doesn-t-download/143091/14 "2025-09-17T20:37:31Z")
Did it download all of the internet? 🤪😉 ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [September 17, 2025, 9:13pm UTC](https://community.homey.app/t/update-12-7-0-doesn-t-download/143091/15 "2025-09-17T21:13:47Z")
Athom is aware of this issue: > [@DirkG](#): > > reported the issue on Slack ([Link](https://athomcommunity.slack.com/archives/C04E9KJAD/p1758023498114239)). > > **Edit** > > ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/e/9ef6e313283f12319454922fcf1963e4c460edd4.png)