# Unstable, offline, unreachable,

**URL:** <https://community.homey.app/t/unstable-offline-unreachable/15781>\
**Category:** Questions & Help\
**Created:** [July 19, 2019, 1:09pm UTC](https://community.homey.app/t/unstable-offline-unreachable/15781 "2019-07-19T13:09:57Z")\
**Posts on this page:** 1\
**Showing post:** 7

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**Author:** ![Neuron44](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/neuron44/32/9492_2.png) [@Neuron44](https://community.homey.app/u/Neuron44)\
**Post date:** [July 19, 2019, 2:05pm UTC](https://community.homey.app/t/unstable-offline-unreachable/15781/7 "2019-07-19T14:05:48Z")

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I’m sure there are people (smarter than me) willing to help. But to get them started, could you provide them with some more information? For example:

- How long have you had these problems? Since you bought the Homey, after an update?
- Is the only problem that Homey is offline, or is it also slow? Does it not start flows it should start? Does the led ring turn red? Other problems?
- What is the version of Homey software you are using?
- How is the memory usage. Do you have the power user option on and can you post the overview of the memory usage over a couple of days?
- What kind of network are you using? I believe I saw somewhere that Homey does not co-operate well with 5 Ghz networks, and it requires 2.4 Ghz.
- How many apps do you have installed?
- Do you have flows that run every few seconds and how many of these flows do you have?
- Have you tested the network in your house with your phone / laptop (using speedtest or something)

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