# Unknown Zigbee device added- HOMEY BRIDGE

**URL:** <https://community.homey.app/t/unknown-zigbee-device-added-homey-bridge/117284>\
**Category:** Questions & Help\
**Created:** [October 3, 2024, 4:06pm UTC](https://community.homey.app/t/unknown-zigbee-device-added-homey-bridge/117284 "2024-10-03T16:06:05Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Miro\_P](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/miro_p/32/113263_2.png) [@Miro\_P](https://community.homey.app/u/Miro_P)\
**Post date:** [October 3, 2024, 4:06pm UTC](https://community.homey.app/t/unknown-zigbee-device-added-homey-bridge/117284/1 "2024-10-03T16:06:05Z")

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Hi, I want to add my external shades to my homey bridge but it si not possible it says “The device has been added as an Unknown Zigbee device, because there currently is no compatible Homey app available. Can you help me please thank you

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/b/4beced4ce67de31a7125f61cdfd3fb39efd9bebc.jpeg)

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [October 3, 2024, 4:19pm UTC](https://community.homey.app/t/unknown-zigbee-device-added-homey-bridge/117284/2 "2024-10-03T16:19:46Z")

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Sure, just push the button below the text.  
(It says "request _app_, but of course it can also be used to request device support for an existing app.)

This is also a place for app/device support requests:

> [@\[Requests\] Homey Pro Community App Requests](https://community.homey.app/t/requests-homey-pro-community-app-requests/2713):
>
> Homey Pro Community App Requests Welcome to the Homey Pro Community app request topic. This topic is to centralize all app requests for Homey Pro Apps, made by the community. (This does not account for app(s) for Homey (bridge), only for the Homey Pro, as Athom only wants apps made by brands or by themselves.) For Requests at Athom please use the Official link in the Appstore, see the description in this Topic: [[Requests] Official Homey App and Device Request](https://community.homey.app/t/requests-official-homey-app-and-device-request/103771) The more information that you…

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**Author:** ![Miro\_P](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/miro_p/32/113263_2.png) [@Miro\_P](https://community.homey.app/u/Miro_P)\
**Post date:** [October 3, 2024, 4:50pm UTC](https://community.homey.app/t/unknown-zigbee-device-added-homey-bridge/117284/3 "2024-10-03T16:50:54Z")

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Thx for your answer. How long does it take to add my device .

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**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\
**Post date:** [October 4, 2024, 12:33pm UTC](https://community.homey.app/t/unknown-zigbee-device-added-homey-bridge/117284/5 "2024-10-04T12:33:48Z")

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There is and will never be a guarantee, that devices will be added at all.  
In the mentioned _ **Welcome to the forum!** _ post is described where to ask for the support of devices resp. apps.  
However, it would generally be very helpful if you could provide the manufacturer and the model name of the Zigbee device. The more information you provide, the better we can help you in most cases.