# Unknown Error using HOMEY web **URL:** \ **Category:** Questions & Help\ **Created:** [August 18, 2021, 8:15am UTC](https://community.homey.app/t/unknown-error-using-homey-web/50578 "2021-08-18T08:15:08Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Bob\_Oosterbaan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bob_oosterbaan/32/37949_2.png) [@Bob\_Oosterbaan](https://community.homey.app/u/Bob_Oosterbaan)\ **Post date:** [August 18, 2021, 8:15am UTC](https://community.homey.app/t/unknown-error-using-homey-web/50578/1 "2021-08-18T08:15:08Z")
Hi all, When I try to reach HOMEY using the web, I receive a message “Unknown Error” in all functions of HOMEY? Any ideas? Thanks, Bob ![unknown error](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/2/a2f0703636569537d893d6f4e2c10d8d551b60fb.jpeg) ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [August 18, 2021, 10:24am UTC](https://community.homey.app/t/unknown-error-using-homey-web/50578/2 "2021-08-18T10:24:02Z")
Have you tried logging out and in again? Have you tried clearing all cookies 🍪 in the browser? Have you looked if this also appears in another browser? You could also check if it appears in an incognito tab/window? ---
**Author:** ![Bob\_Oosterbaan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bob_oosterbaan/32/37949_2.png) [@Bob\_Oosterbaan](https://community.homey.app/u/Bob_Oosterbaan)\ **Post date:** [August 18, 2021, 12:11pm UTC](https://community.homey.app/t/unknown-error-using-homey-web/50578/3 "2021-08-18T12:11:49Z")
Hi, I have used insights ([https://insights.homey.app](https://insights.homey.app)) to reach the page and this was working, After that I was able to also go to the home page of my Homey. Thanks for responding! Bob ---
**Author:** ![SuperTed](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/superted/32/121382_2.png) [@SuperTed](https://community.homey.app/u/SuperTed)\ **Post date:** [July 4, 2025, 2:12pm UTC](https://community.homey.app/t/unknown-error-using-homey-web/50578/4 "2025-07-04T14:12:10Z")
I get the same error in Firefox normal and private mode, as well as Edge. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [July 4, 2025, 9:39pm UTC](https://community.homey.app/t/unknown-error-using-homey-web/50578/5 "2025-07-04T21:39:00Z")
Can you reach Homey per Homey phone app? ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [July 4, 2025, 9:54pm UTC](https://community.homey.app/t/unknown-error-using-homey-web/50578/6 "2025-07-04T21:54:01Z")
Do you use a PiHole or something like that? Have you restated the browser or computer? ---
**Author:** ![SuperTed](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/superted/32/121382_2.png) [@SuperTed](https://community.homey.app/u/SuperTed)\ **Post date:** [July 5, 2025, 7:29am UTC](https://community.homey.app/t/unknown-error-using-homey-web/50578/7 "2025-07-05T07:29:14Z")
Yes, homey work fine with app, and the flows are working fine as well. ---
**Author:** ![SuperTed](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/superted/32/121382_2.png) [@SuperTed](https://community.homey.app/u/SuperTed)\ **Post date:** [July 5, 2025, 7:29am UTC](https://community.homey.app/t/unknown-error-using-homey-web/50578/8 "2025-07-05T07:29:48Z")
Just homey bridge. I’ve tried two different computers. Same issue. ---
**Author:** ![SuperTed](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/superted/32/121382_2.png) [@SuperTed](https://community.homey.app/u/SuperTed)\ **Post date:** [July 5, 2025, 7:37am UTC](https://community.homey.app/t/unknown-error-using-homey-web/50578/9 "2025-07-05T07:37:58Z")
But today - same computer as the first attempt yesterday, same browser - it suddenly works just fine. Strange. It’s almost like it needed to be initiated with the first login-attempt, and then wasn’t ready to be used before a background-process completed the processing.