# Unifi Protect cannot show screenshot from UVC G3 micro

**URL:** <https://community.homey.app/t/unifi-protect-cannot-show-screenshot-from-uvc-g3-micro/33082>\
**Category:** Questions & Help\
**Created:** [August 1, 2020, 7:17am UTC](https://community.homey.app/t/unifi-protect-cannot-show-screenshot-from-uvc-g3-micro/33082 "2020-08-01T07:17:27Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![EmilThell](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/emilthell/32/16721_2.png) [@EmilThell](https://community.homey.app/u/EmilThell)\
**Post date:** [August 1, 2020, 7:17am UTC](https://community.homey.app/t/unifi-protect-cannot-show-screenshot-from-uvc-g3-micro/33082/1 "2020-08-01T07:17:27Z")

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I have 2 cameras in my Unifi protect setup.  
One G3-micro and one G3-pro.

The G3-pro works perfectly with screenshots and in flows, but as soon as I try to access the G3-micro from Homey the screen of my phone goes black and the app is inaccessable.

Any ideas?

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**Author:** ![Anders\_Brangefalt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/anders_brangefalt/32/16640_2.png) [@Anders\_Brangefalt](https://community.homey.app/u/Anders_Brangefalt)\
**Post date:** [September 27, 2020, 5:44am UTC](https://community.homey.app/t/unifi-protect-cannot-show-screenshot-from-uvc-g3-micro/33082/2 "2020-09-27T05:44:44Z")

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I have the same problem, one G3-Micro and one G3-Pro camera. But my screen goes black when I access the G3-Pro camera, the G3-micro works.

Any solution for this?

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**Author:** ![David\_Williamson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/david_williamson/32/6495_2.png) [@David\_Williamson](https://community.homey.app/u/David_Williamson)\
**Post date:** [February 14, 2021, 4:03pm UTC](https://community.homey.app/t/unifi-protect-cannot-show-screenshot-from-uvc-g3-micro/33082/3 "2021-02-14T16:03:30Z")

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So I gave up trying to get this natively. UniFi Protect can produce RTSP streams so I wrote some code to grab a frame and convert to a JPEG on demand. It’s posted to [https://github.com/daviwil2/rtsp-to-jpeg](https://github.com/daviwil2/rtsp-to-jpeg). I run it on a Mac mini server but as long as you have ffmpeg installed, and node.js obvs, it should work fine.