# Unfortunately an unknown error has occurred **URL:** \ **Category:** Questions & Help\ **Created:** [October 4, 2018, 5:37am UTC](https://community.homey.app/t/unfortunately-an-unknown-error-has-occurred/2430 "2018-10-04T05:37:18Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![calfred](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/calfred/32/5652_2.png) [@calfred](https://community.homey.app/u/calfred)\ **Post date:** [October 4, 2018, 5:37am UTC](https://community.homey.app/t/unfortunately-an-unknown-error-has-occurred/2430/1 "2018-10-04T05:37:18Z")
Hi all I am new , pls help My old homey can’t power up ,so I bring for an one to one exchange. I successful set up, but there is 2 homey in my main screen. I rename the new one as homey new. My question is I can’t delete or unlink the old homey which I already can’t login. Second question is I had unlink and relink homey to Google home. And I able to link successfully to Google home but when I try to call is keep on say Unfortunately an unknown error has occurred ,please try again What should I do? ![Screenshot_20181004-131820_Google](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/7/75c6506776429f2c2ebbbe2f5c3d6ad9502faa43.jpeg) ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [October 4, 2018, 9:15am UTC](https://community.homey.app/t/unfortunately-an-unknown-error-has-occurred/2430/2 "2018-10-04T09:15:08Z")
It could be related, so lets first remove the offline Homey. Log in to a browser (or start the Desktop App ) and in the Homey Selector press the Alt key while you click on the Offline Homey, There should appear a Remove option (Could not yet test 😉 only when Homey is some time Offline I guess.) If that doesn’t work e-mail [support@athom.com](mailto:support@athom.com) and tell them your Athom account that should be fixed. They can remove an replaced Homey. ---
**Author:** ![calfred](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/calfred/32/5652_2.png) [@calfred](https://community.homey.app/u/calfred)\ **Post date:** [October 4, 2018, 11:02am UTC](https://community.homey.app/t/unfortunately-an-unknown-error-has-occurred/2430/3 "2018-10-04T11:02:47Z")
Tried to remove but sad to say only the new homey appear X when ALT is pressed … but the old homey don’t not have the remove button ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [October 4, 2018, 11:40am UTC](https://community.homey.app/t/unfortunately-an-unknown-error-has-occurred/2430/4 "2018-10-04T11:40:17Z")
Please email support and include your Athom account (Email address) and the CloudID of your current (working) Homey, they will remove the other one for you. ---
**Author:** ![calfred](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/calfred/32/5652_2.png) [@calfred](https://community.homey.app/u/calfred)\ **Post date:** [October 4, 2018, 6:31pm UTC](https://community.homey.app/t/unfortunately-an-unknown-error-has-occurred/2430/5 "2018-10-04T18:31:44Z")
Thanks bro, will try to contact support and update u again ,cheer… thank so much for your reply ---
**Author:** ![calfred](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/calfred/32/5652_2.png) [@calfred](https://community.homey.app/u/calfred)\ **Post date:** [October 9, 2018, 11:21am UTC](https://community.homey.app/t/unfortunately-an-unknown-error-has-occurred/2430/6 "2018-10-09T11:21:16Z")
Now homey has already remove my old account but another problem came… When I try ok Google ask homey to … It reply my language must set to us. But my language is already us. ![Screenshot_20181009-174736_Google](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/c/c952c8efbb7e6da9edf3dca544a2753680f225db.jpeg) ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [October 9, 2018, 3:15pm UTC](https://community.homey.app/t/unfortunately-an-unknown-error-has-occurred/2430/7 "2018-10-09T15:15:20Z")
For other users it’s good to keep this questions in 1 place. Like u alr posted this [question here](https://community.homey.app/t/talking-to-homey-from-google-home/1274/48) is not gonna help other users find what they are looking for me guess?