# Unauthorized Tado thermostat and thermostatic **URL:** \ **Category:** Devices\ **Tags:** official\ **Created:** [September 24, 2018, 6:53pm UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079 "2018-09-24T18:53:01Z")\ **Posts on this page:** 17\ **Page:** 4
**Author:** ![PhilS](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phils/32/12941_2.png) [@PhilS](https://community.homey.app/u/PhilS)\ **Post date:** [December 28, 2018, 5:12pm UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/61 "2018-12-28T17:12:28Z")
i just installed the 3.0 version of the tado-app. everything looks good except the home status of my mobil (iphone 8) . i deletes the thermostates in homy and readded them, but: “no\_mobil” is displayed at the devicecard. anyone else with that problem? ptp? or known issue? ![Unbenannt](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/f/fc194dacdfc8834044c0a3cc6b32fdaa8eff7a47.png) ---
**Author:** ![Tomm](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tomm/32/10625_2.png) [@Tomm](https://community.homey.app/u/Tomm)\ **Post date:** [December 28, 2018, 10:31pm UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/62 "2018-12-28T22:31:30Z")
Same problem here… Deleted and reinstalled the app without result. Homey Firmware Versie: 1.5.13 ---
**Author:** ![Erik\_M\_Madsen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/erik_m_madsen/32/18191_2.png) [@Erik\_M\_Madsen](https://community.homey.app/u/Erik_M_Madsen)\ **Post date:** [December 30, 2018, 11:21am UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/63 "2018-12-30T11:21:24Z")
The devices still thrown off…and authirize again with the phone give error: _Not able to authorize, wrong token_ Ver. 3.0.0 Homey v. 1.5.13 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/6/6d0c241c9880559ccf005c4474e8caeea398b964.jpeg) ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [December 30, 2018, 3:05pm UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/64 "2018-12-30T15:05:07Z")
This does seem to be fixed with Homey V2-rc9 so not sure if it will get updated again to work with V1.x.x There is still one issue with the hot water temperature in V2 but apart from that it’s working well. ---
**Author:** ![PhilS](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phils/32/12941_2.png) [@PhilS](https://community.homey.app/u/PhilS)\ **Post date:** [December 30, 2018, 3:30pm UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/65 "2018-12-30T15:30:32Z")
Will update to homey V2 in the first week of january. perhaps tado-app will then act as aspected ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [December 30, 2018, 6:00pm UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/66 "2018-12-30T18:00:49Z")
Just be aware of the other V2 limitations at the moment. Rc9 is good but is still experimental. ---
**Author:** ![PhilS](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phils/32/12941_2.png) [@PhilS](https://community.homey.app/u/PhilS)\ **Post date:** [December 30, 2018, 6:33pm UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/67 "2018-12-30T18:33:35Z")
Thx @Adrian_Rockall i know but i think i have now all Apps ready for v2 and i read all the time at slack and here. So i think i will update soon 😉 ---
**Author:** ![Erik\_M\_Madsen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/erik_m_madsen/32/18191_2.png) [@Erik\_M\_Madsen](https://community.homey.app/u/Erik_M_Madsen)\ **Post date:** [December 30, 2018, 7:09pm UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/68 "2018-12-30T19:09:51Z")
Should still be fixed for stable, as for me, I don’t care about v.2 since it is experimental and will be for long time yet. When v.2 is released as stable, then i will update, not before, and as i see it, the stable version should still be maintained!! ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [December 30, 2018, 8:04pm UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/69 "2018-12-30T20:04:38Z")
I agree but as it was broken for 9 months in V1 and now all attention is on V2 I have my doubts. I hope I’m wrong for your sake. ---
**Author:** ![Erik\_M\_Madsen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/erik_m_madsen/32/18191_2.png) [@Erik\_M\_Madsen](https://community.homey.app/u/Erik_M_Madsen)\ **Post date:** [December 30, 2018, 8:25pm UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/70 "2018-12-30T20:25:34Z")
He he, I agree ---
**Author:** ![Erik\_M\_Madsen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/erik_m_madsen/32/18191_2.png) [@Erik\_M\_Madsen](https://community.homey.app/u/Erik_M_Madsen)\ **Post date:** [January 7, 2019, 12:27pm UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/71 "2019-01-07T12:27:07Z")
Problem solved by deleting app and re-install app ---
**Author:** ![M\_a\_r\_c\_o](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/m_a_r_c_o/32/146_2.png) [@M\_a\_r\_c\_o](https://community.homey.app/u/M_a_r_c_o)\ **Post date:** [March 23, 2019, 12:49pm UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/72 "2019-03-23T12:49:32Z")
I have the same **no\_mobile** issue after some kind of crash problem with the Homey, maybe storage was full, I deleted all insights, but reinstall app Tado does nog solve it. ![2019-03-23_13-46-05](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/b/b1e2127f2e4f53ac046a38618e61c6e3f4b9beec.png) Version 3.0.2 Tado Version 1.5.13 Homey. ---
**Author:** ![anon2681894](https://avatars.discourse-cdn.com/v4/letter/a/c67d28/32.png) [@anon2681894](https://community.homey.app/u/anon2681894)\ **Post date:** [March 23, 2019, 4:59pm UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/73 "2019-03-23T16:59:13Z")
update homey to 2.0.5 😉 ---
**Author:** ![Martin\_Verbeek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin_verbeek/32/10641_2.png) [@Martin\_Verbeek](https://community.homey.app/u/Martin_Verbeek)\ **Post date:** [May 17, 2019, 7:14pm UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/74 "2019-05-17T19:14:34Z")
Hi, currently having this issue as well, did you find a solution? ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [May 19, 2019, 10:06pm UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/75 "2019-05-19T22:06:38Z")
Working fine in homey 2.1.2 and tado 3.0.3. What versions are you using? ---
**Author:** ![Martin\_Verbeek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin_verbeek/32/10641_2.png) [@Martin\_Verbeek](https://community.homey.app/u/Martin_Verbeek)\ **Post date:** [May 20, 2019, 5:10am UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/76 "2019-05-20T05:10:07Z")
Latest versions as well. Verzonden vanaf Samsung-tablet. -------- Oorspronkelijk bericht -------- ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [November 8, 2025, 2:13pm UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/77 "2025-11-08T14:13:28Z")
Archived on November 8, 2025, 2:13pm UTC [Previous page](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079.md?page=3)